MOST FREQUENTLY ASKED QUESTIONS
Being in the Managed IT Service Providers field, we often get a lot of questions. And yes, we understand how difficult and hesitant an MSP can be to go ahead with the process of outsourcing. Handing over an entire IT Infrastructure is no mere task. Hence, we have tried to answer the most frequently asked questions in this section.
Who is a Master MSP?
Ans. Companies that assist MSPs technically by helping them off-load their additional technical tasks on us are called Master MSPs (Master Managed Service Providers).
Is outsourcing the right choice for an MSP?
Ans. Outsourcing is never a bad option if outsourced to the right Master MSP. This blog article can help you get a clear picture:
How can you trust us?
Ans. Having been serving and scaling MSPs since the last 6 years, and being ISO 27001:2013 certified helps. Our MSP Partner’s data and information security is our top-most priority and we take it very seriously.
Other than that, before commencing the project and gaining access to your IT Network Infrastructure we sign NDAs (Non-disclosure Agreement) and MSAs (Master Service Agreement).
How do we keep track of the authenticity of our engineers?
Infrassist has tied up with a third-party HR consulting company. All the engineers we hire undergo a thorough background check and verification which includes Identity Check, Address Verification, Education Verification, Court Record Check, Police Verification, Cibil Check etc.
So you can trust each and every staff member we have.
Do we offer 24x7 support on all our services?
Ans. We offer dedicated engineers who can coordinate and integrate with your team and look after your clients. But if required, we do offer 24×7 Support. Professional Services are all Adhoc, hence those do not fall under 24×7.
Do we offer Help Desk Support?
Ans. Yes, we do. Depends on the clients’ requirements.
Do we, Infrassist, use a project management tool to track the status of projects?
Ans. Yes, we use the Project Management Tool called Bitrix24 to keep track of all our projects.
Why should you outsource your clients’ IT Infrastructure to us?
Ans. We have been serving MSPs for the last 6 years and our directors having come from a similar background, understand the loopholes and are equipped to serve MSPs better. We have created and nurtured a culture and mindset where in every single engineer is dedicated to
How soon can we get started on a project?
We can start working on your project in 2-3 weeks of time.
If our engineers are certified, can you use their certifications?
If you’ve partnered with us and our engineers are serving your clients, you can use their certifications.
What are the services that we offer?
Ans. We have bifurcated our services into-
Professional Services- M365, Automation, RMM Audit, Firewall Audit
IT Infrastructure Management: O365 Admin, Azure Admin, RMM Admin and Firewall and Endpoint Admin
Monitoring Support: NOC, Helpdesk
What services come under M365?
Ans. A high level services of what we offer is- Modern Workplace, Operational Efficiency, Security & Compliance. Within Modern Workplace we offer MS Teams Adoption, Azure, Autopilot, Power BI, Power Automate. In Operational Efficiency we offer In Security & Compliance we offer Identity and Access Management, Advanced Threat Protection, Data Loss Prevention and Tenant Level Features.
When was Infrassist Technologies Pvt. Ltd. established?
Where do you operate from?
Our engineers are based in and operate from India. We have 2 of our Directors of Commercial Operations operating from our branch offices in Melbourne, Australia and London, UK.
What is our Staff Size?
We have a skilled and experienced staff of 50+ engineers
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