Infrassist provides remote monitoring and management services such that help MSPs expand their service offerings, win and keep business, increase customer satisfaction. We enable MSPs to manage IT needs remotely and proactively monitor client endpoints, networks and computers – on their own terms – simply, efficiently, and from anywhere. Our team of experts can remotely monitor your users’ workstations and detect issues in real-time before they cause crises or critical system failure.
We provide remote auditing to streamline and maintain client infrastructure that also makes you operational 24x7x365. In combination with the wide range of other activities of remote auditing, we help you combine audit information with user’s data to monitor the location of your assets and simply and accurately assign departmental costs. We help you gather all the details of hardware, installed software, NIC, OS, Anti-virus, Firewall status and maintains all information in a centralized location/database that also lists all software titles along with the number of active installations, corresponding license keys, and purchase details.
We enable you to get critical alerts in real time along with the historical report of the user nodes, with a proactive approach that keeps the end customer updated and secured. It will help you receive the complete spectrum of information regarding users’ workstations - outside your working hours in real time. We monitor and resolve active issues (AV/Backup) following defined SLA’s. Our services with a comprehensive and proactive monitoring, MSPs can enhance security, reduces downtime, increases productivity, and lowers total cost of ownership. Customize service templates to monitor applications & networking devices like Sophos firewall, L2/L3 devices, Folder redirection, SQL port 3306 monitoring etc.
Our team of experts deliver simple and quick remote scheduling solution to implement patch installation of the latest patches on multiple windows. MSPs can leverage our expertise in the patch management process that helps acquire, test and install multiple patches on existing applications and software tools on a computer, enabling systems to stay updated on existing patches and determining which patches are the appropriate ones. We strive to keep patch success ratio over 90% while we manually fix patches that don’t get pushed automatically.
Integration with PSA
Remote monitoring and management (RMM) and professional service automation (PSA) platforms help increase per-client costs, ensure profitability, and pave the way for growth. When endpoints are managed in the hundreds or even thousands, integration is the key to have healthy margins. We help you with the integration to the 3rd party AV, Backup, PSA, Ticketing system to create single view monitoring page that boosts up efficiency and, by extension, profitability.
We create scripts using product inbuilt manager, powershell, bash etc. as a part of self-healing process &; automate rudimentary tasks. Having our experts on board you need not to worry about creating custom scripts for specific customer requirements like push windows ISO build on several machines.
N-central, Connectwise, Kaseya, Pulseway, Datto, NagiOS