Being an MSP(Managed Service Provider) you know why you do what you do. It is to help your customers not worry about the technical tasks because they may be overloaded or may not be technically sound to maintain a network and keep it secure. It is because you have expertise that they don’t that you started your MSP Business.
But what if you have taken too much load and now you are the one that is overloaded with tasks? You are clueless as to what to do and you have no direction. Maybe you are aware of the concept of a white label service provider but do not know if you need one. Fret not. You are at the right place. Read this article further to know if a white label Managed IT Service Provider is the right choice for you or not.
Outsource if you feel overloaded
You have many customers and many nodes to manage but your engineers are overloaded and there’s no way on earth you can give them more tasks than they already have. You have taken up too many clients and it is getting difficult for your team to manage the load. They can’t take up any more tasks and the costs of hiring an engineer or two would be expensive. Not only that, if your existing engineers take up the task of training them, a lot of their existing tasks would take a back seat. And even if being the owner and a technical guy, you take up the task, then how long will you keep doing this? If you are getting involved in the IT Tasks, when will you have time to grow your business? This is when the option of outsourcing would be of great help to you as it will significantly reduce the Operational Costs.
Why Outsource? Why not go for in-house engineers?
Well depending on where you live (USA, Canada, Australia, New Zealand, Europe or UK) you might find that the cost of hiring a skilled, in-house engineer is a lot more when compared to outsourcing the same to engineers in a developing country. Also, if time as a factor is taken into consideration, then sourcing great talents, hiring them and training them would eat up a lot of time.
You do what you do best, what you don’t, outsource it
If you feel that the engineers in-house are not skilled enough to handle tasks other than the routine monitoring and troubleshooting tasks. For example, if you have never worked on Cloud before, it could be a steep learning curve for you. Processes on the cloud, the infrastructure there, and the security settings are very different and you’ll need an expert to implement these processes successfully and seamlessly (causing minimal interactions).
Outsource if you want to expand your service portfolio
If you are an MSP that is focused on Managed IT Services (providing on-premise support and NOC support) and let’s say you’ve never ventured into the Professional Services, you could try it now. Professional Services include Automation, Device Management, Data Loss Prevention, Advanced Threat Protection or Power Apps, SharePoint, OneDrive etc. If these are all new to you, you can choose to outsource to a company that could fill the gap.
As mentioned above, do what you are best at, and outsource what you’re not the best at. If your team is skilled at M365 but they’ve never been into traditional MSP Business, then outsource those to experts. This would give you the ability to provide more and there will be no learning curve as well.
Outsource IT for after-hours support or overflow support
Your engineers are already giving it their all. You can’t ask them to stretch themselves to work more. You are running short of engineering minds and you need extra hands that could work for you on weekends or during holidays or after office hours. Outsourcing IT to a company that doesn’t lie in the same time zone as yours could be really beneficial. So, if you are residing in the US and you want after-hours support since you have promised to give 24×7 NOC Support, instead of hiring engineers for the night shift, you can outsource an engineer to a service provider in a different time zone. And if you have one in-house engineer for the t shift, you can hire extra engineers from another country.
If you want to give your customers a vast portfolio of IT services, uninterrupted support, and fewer operational costs then we suggest you partner with an individual or another company. And if you want the services to remain ghosted, that is, the service providers’ name wouldn’t be mentioned anywhere and you would have the right to present reports under your name then a White Label Managed IT Services Provider is the right choice for you.
We can be your catalyst
If you are a small or mid-sized MSP that is looking at cost-cutting and if you are open to outsourcing then we are here for you. The benefit of a White Label Service Provider is that we remain anonymous. So, you can pitch the services we offer in your name. The benefit for you is that you can expand your portfolio of services and offer those to your clients. A win-win situation for both.
And the plus point being, there is no learning curve for you. How? Send us an email at email@example.com