noc services

How Does Outsourcing NOC Services Help the MSPs?

Forward-thinking SIs and MSPs face a plethora of growth markets. The technologies being introduced into the corporate and mid-market need the expertise of specialists who can integrate complex multi-vendor platforms. And negotiate the sometimes exhilarating and challenging reality of digitalization.

A thriving ecosystem of suppliers and key partners willing to interact with SIs and MSPs to satisfy that need has developed as the gradual movement to the cloud continues, spurred by the growth in demand for Managed Services. Despite increasing suppliers and partners, a vital area remains underserved: high-quality 24×7 Network Operations Center (NOC Services) capacity.

What is a NOC?

IT specialists can actively assist remote monitoring and management (RMM) software at a network operations centre, often known as a NOC (sounds “knock”). NOC teams are widely used in the managed IT services industry and are a driving factor of service delivery for several managed service providers (MSPs).

Such technical teams maintain a close eye on the touchpoints they oversee and manage, autonomously fixing issues as they emerge and taking preemptive measures to avoid system outages. NOC personnel are also significantly involved in high-level security activities and disaster and backup recovery (BDR) operations, ensuring an MSP’s clients have uptime 24/7/365.

It is the focal point for every upgrade, troubleshooting effort, and network performance tracking. Because of the resources necessary, it is typically provided by a competent outsourced organization.

NOC has grown throughout time and is no longer limited to surveillance devices, including Routers, Servers, and Switches, but has also expanded into power, environmental, Cloud, and service components, including Traffic, Transactions, and User trends.

Why Should MSPs Consider NOC?

There are various reasons you should use Managed service providers, including full-time technical assistance from top computer specialists. Professionals were hired to run the machines and permitted to resolve complex problems that arose at the last minute. In addition, they strive to provide high-performance systems with special security measures.

Furthermore, managed service providers can identify minor difficulties early on, allowing you to discover and correct significant faults immediately. Cloud, systems, and other operations are all managed by managed service specialists. They can manage operations that increase efficiency, from software to hardware, ensuring corporate success.

Managed service providers improve performance with minimal downtime and continue to monitor and repair bugs regularly. The best part is that any downtime fault is entirely their responsibility, and they used to handle them successfully, allowing them to manage the processes more efficiently and inventively.

Five Key Advantages of Outsourced NOC Services

A suitable NOC service provider can benefit your company and customers in a number of ways:

  • Savings in Time: Your IT personnel will get more time to concentrate on other activities without dealing with unexpected network difficulties, mediation, and troubleshooting. A respectable NOC network operator will notify your personnel of any issues they cannot resolve. This will raise your income by increasing the effectiveness of your workforce and organization.
  • Cost Savings: Establishing and maintaining your own NOC can be costly, requiring a significant initial financial investment that you might not have. Other expenses include keeping up with technological advances, such as monitoring tools, employing and retaining professionals to give the necessary competence to run the operation, and so on. Outsourcing will alleviate this enormous financial burden.
  • Maintaining Your Reputation: Choosing the ideal NOC service provider can help you maintain your reputation as a trustworthy, high-performing MSP. If you are a new MSP, the proper applicant will assist you in swiftly establishing a brand that will bring you additional clients and money.
  • Rapid Scalability: When your company expands, so will its infrastructure requirements. An outsourced NOC can adapt quickly to changing demands, accommodate needed expansion, and support new company activities. As you provide new products and services to clients, an outsourced collaborator can help you reduce time-to-market.
  • Individualized Client Attention: In addition to the time savings mentioned above, outsourcing enables you to provide your clients individual attention, particularly those with unusual IT system requirements. These requirements, for example, may necessitate bespoke run books. Creating those requirements takes time. A reputable NOC service provider has the time to construct customized run books, something your team may need more.

Two Major Drawbacks

There are just a few factors why outsourcing business NOC services might not be a wise option, which will aid in your decision-making procedure.

  • Lack of Control: To what extent are you ready to relinquish control and involvement in the operation of the NOC? In this case, we’re talking about the deployment models that your outsourced NOC network operator may give. A good one would be adaptable in terms of responsibility sharing and will provide you with some control and visibility over their operations.
  • Finding the “One”: The most challenging aspect of this is finding the right MSP. Your ideal MSP should be a real partner, not simply another supplier on your list. Furthermore, they must be capable of meeting your long-term aspirations for the future as well as your immediate demands. It is only to be hoped that the supplier you have selected will turn out to be a trustworthy and effective business associate.

What is the Difference Between a Network Operations Center and a Help Desk?

An IT help desk is a team of IT support experts that work in-house to address end-user difficulties. Technicians are usually reactive since they reply immediately to the user to remedy technical issues as they emerge.

Help desks need not routinely check client connections for possible problems, unlike NOCs. Some NOC service providers incorporate a support desk feature in their offerings. However, many MSPs choose to maintain the help desk role rather than delegate it to the NOC services department to maintain control over the customer-facing tasks.

Wrapping Up

As a white labelled solutions agency, Infrassist provides comprehensive professional 24×7 NOC management for your SMB or MSP, allowing your firm to reap the benefits of a high-performance, well-managed, and regularly monitored IT network infrastructure. This top-tier organization delivers end-to-end solutions through its unique Full Technology Lifecycle Support Model. Your company will no longer need to spend money on an expensive in-house IT team and department.

You and your employees can focus on critical business tasks and initiatives crucial to your organization’s mission and productivity by partnering with this highly qualified, experienced, and effectively managed NOC services provider. Offering smooth, dependable, and secure data storage and secure, dependable, and cutting-edge Internet technology services, you will have full access to IT network service advantages every day, every week, and throughout the year. These premium NOC benefits will improve your business operations, resulting in increased profitability and success.

noc alerts

Contribution of Advanced Engineering through NOC Alerts

Even though network operations centers (NOCs) are necessary for a technical support procedure to work, many older NOCs could not provide the service levels that were needed. A NOC can only work well if the people, processes, and platforms that make it up all make decisions and act in the same way. NOCs face many problems sorting alerts to find actionable notifications and notify the correct response team.

But people will always find ways to improve old technology to solve new problems. To learn more about NOC alert engineering, you need to know what NOC is.

What Is a Network Operations Center (NOC)?

A network operations center (NOC) is a physical place where network infrastructure is watched over and fixed. A network operations center is a central place where IT teams can always check on the health and performance of a network (NOC). The NOC is the first line of defense against problems with the network.

Through the NOC, companies have complete visibility into each other’s networks. This lets them spot any strange behavior and either avoid problems or fix them quickly if they do happen. The NOC manages infrastructure and equipment, such as wireless systems, datasets, firewalls, network-related devices, telecoms, dashboards, and reporting. Its management solutions also include listening in on customer service calls, using ticketing systems for technical support, and integrating network tools for customers.

The NOC is a vital part of making sure customers has a good experience. No matter how it’s set up, the NOC staff’s job is to find problems and make decisions quickly to fix them.

What is a NOC’s function?

Simply put, a NOC’s goal is to ensure that the network is always up and running at its best and always available. The NOC did handle several essential tasks, like:

  • Keeping an eye on and evaluating the network for problems that may come from outside sources and need special attention.
  • Taking care of servers, networks, and devices, such as installing them, updating them, fixing problems, and allocating them to different devices.
  • Security services, such as monitoring, risk assessment, and tool deployment, are part of security.
  • Managing the firewall and intrusion protection system and providing support for antivirus software.

Network performance has never been harder to manage and keep an eye on. Organizations have to deal with networks that are getting more complicated because they have offices worldwide, employees who work from home, and a growing number of devices to keep track of and manage.

What are NOC alerts, and how do they relate to engineers?

Countless numbers of servers, emails, application monitoring equipment, and ticketing services contend for the attention of a NOC analyst. A NOC engineer is a proficient person who monitors large computer servers and networks from a central location or via satellite for problems.

What should a NOC engineer know?

A bachelor’s degree in CSE (computer science engineering) or a related field is required. Extensive background as a NOC engineer, they should have Experienced with network infrastructure deployment, management, and diagnosis. Familiarity with server hardware systems, such as Dell Blade, UCS, and HP systems.

What responsibilities do NOC engineers have?

Engineers and technicians in the network operations center (NOC) are accountable for ensuring network accessibility by tracking potential service disruption scenarios. They are adept at detecting system problems, recognizing prospective red signals, and activating the appropriate response teams. NOCs assemble the necessary resources to handle an incident and enable incident communication throughout the response team. NOCs keep their knowledge bases current through detailed reporting and documentation.

What Challenges Do NOC Engineers Face?

The effectiveness of NOC teams is evaluated by how rapidly they find and solve network problems. Engineers must track emails and networks in shifts to ensure complete coverage and high productivity levels. They may even employ artificial intelligence tools to identify network problems and orchestrate preventative procedures to keep systems operational.

Adjustments were made aside; NOCs still look like significant obstacles. Three critical challenges confronted by NOC engineers are:

1. Alert Racket

Monitoring tools, phone calls, help desk tickets, and AI systems all alert technicians. As the number of NOC alerts increases, it becomes challenging to differentiate between accurate alerts and “noise.” If technicians must manually sort through the alert system to regulate priority levels, critical alerts may be missed, leading to system outages.

2. Alert Volumes

Monitoring tools that increase the availability and uptime of a company’s network have inherent drawbacks. The massive NOC alert volumes generated by monitoring tools helped to alert fatigue, particularly during the epidemic when a substantial chunk of businesses is conducted online.

3. Generalists

The length of incident response times is one of the most significant obstacles NOC technicians go through. Technicians are responsible for monitoring systems and coordinating with retort sides, but they are not anticipated to understand networks. They might face difficulties mobilizing and assembling the appropriate resources when intricate system issues arise.

Introducing engineering Bots to NOC Advancement:

NOCs do not have the luxury of manually coordinating incident teams if there is a network availability problem because they do not have the resources to do so. For the NOC technicians to accomplish their objectives, they will need to drastically cut the time spent coordinating their efforts with other relevant teams and communicating with them. Automated solutions, such as an alert management system, assist network operations centers in locating and resolving incidents regularly. This assistance can be obtained in several different ways. There are a variety of channels through which one may acquire this assistance. The following are the five most significant ways in which it improves the operations of the NOC:

1. Implement Actual NOC Alerting: Implementing actual NOC alerting improves both the availability of the system and the amount of time it is online by providing the NOCs with more opportunities for collaboration and communication. When incident notifications are obtained, NOCs communicate high-significance alerts to the relevant on-call specialist responsible for monitoring the system.

2. Improving the Actual Alert-to-Noise Ratio: When time is of the essence, technicians cannot afford to waste precious minutes sorting accurate alerts from noise. This is why the alert-to-noise ratio is so important. If NOCs focus their resources on analyzing noise, they risk becoming distracted from the actual incidents that need their attention.

3. Notifications Based on Keywords: Notifications Determined by Keywords NOCs that receive ticket incidents can improve their systems by using alerts determined by keywords. The NOC has been alerted, and the alert has been sent to the NOC responders. If the conditions specified in the requirements are not met, the NOC staff on call will not be contacted.

4. Centralized Contact Management System for contact management: Without alert automation tools, engineers would have to rummage through Excel sheets, Google documents, and detailed notes to locate the appropriate on-call specialist. System components that enable quick communication with subject matter experts are required in network management centers.

5. Maintaining Well-versed Stakeholders: Keeping Stakeholders Informed When an incident occurs within an organization, it affects various stakeholders. The extensive notification platform is responsible for automatically distributing situational reports to stakeholders.

In the end, what is the potential future for NOC engineers?

As the need for NOC engineers continues to increase, they have a bright future. The necessity of conforming to the system’s requirements will only grow due to technological progress and progression. While interacting with other IT community members, Network Operations Center (NOC) Engineers are responsible for ensuring the success and stability of the system.

outsourced noc services

Should an MSP outsourced NOC Services? A Mini-Guide on NOC Outsourcing

Outsourced NOC Services

The pandemic disrupted many businesses but also sowed seeds for many, to grow. Even at a time like this, as an MSP, the one thing you cannot afford to risk is- your clients and their network. With the blow to businesses and teams scattered at remote locations, companies wanting to cut their operational costs is natural. But how can an MSP not only reduce costs but also onboard new clients and improve service quality, simultaneously? It may sound too good to be true but the option that enables this is- Outsource NOC Services. 

If the right Master MSP and the right resources are found, things can be exceptional for you; all you need is a capable, knowledgeable, skilled team.  

 

What do outsourced NOC Service Providers do? 

Similar to your in-house NOC Team, their sole purpose is to ensure that all your clients’ systems are patched and in a healthy state. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities. The outsourced NOC team should also ensure that all managed AntiViruses are enabled & updated and all Backups are systematic and in order.

Outsourcing NOC Services: a good option or not? 

Often MSPs can face this question. For some, there’s constant juggling between hiring an in-house resource and outsourcing. But is outsourcing the right option for you? Below are some scenarios which would address your dilemma and provide more clarity. 

You should outsource NOC Services if you: 

  • Have fewer clients and want to increase your clientele, without a massive increase in operational costs 
  • Want to improve the quality of your service without a massive increase in operational costs 
  • Find hiring and training a skilled resource to be time-consuming and stressful 
  • Need access to all the services a pool of talented engineers can provide 
  • Need a team to look after your clients’ network 24×7 

How do I outsource NOC to the right company? What factors should I consider?

If you’ve narrowed in on “Outsourcing”, the following question in your mind would be “How do I find the right company to outsource to?”. That’s a valid question. You must have shortlisted a few companies, now how to finalize one? 

  • Check how many clients the company has successfully served? 
  • Contact them or check their website to see if they have enough skilled resources. 
  • Size of the company- is the Master MSP serving other clients of your size or are they serving too many or too few. It is very important to find an outsourcing partner that understands the problems, challenges and has appropriate solutions for a company of your size.  
  • Cost comparisons- Finding a Master MSP that serves other clients like you, means that they’ll most probably fit-in in your budget 
  • Usually, Master MSPs tend to be vendor-agnostic, check if they can indeed work on the platform that you function on
  • Lastly, a major inhibition for many is- Trust. How can you trust a company that is located miles away from you, as outsourcing involves the transfer of confidential data and information? Well, look for certifications that prove how serious Information Security is to the company. For instance, a relevant ISO certification can help prove the authenticity and is a highly regarded testament.

  For more general factors that you should consider, you can read this article by business.com

What you should expect from your prospective NOC partner? 

  • Do they just monitor or do they monitor, troubleshoot and remediate as well? 
  • Do they support legacy systems as well as the latest technologies (depending on your need)? 
  • A clear, well-defined SLA (Service Level Agreement) 
  • AV and Backup Management
  • 24x7x365 support services- ensuring up-time and efficiency
  • An experienced, trained team that has the right technologies and processes in place to serve a myriad variety of clients. 
  • Seamless coordination between people, technologies, processes enabling quicker response times and prompt actions 
  • Detailed documentation 
  • They should look after Vendor Liaison when needed 

 

What you shouldn’t expect from an outsourced NOC Team? 

Similar to your in-house NOC Team, an outsourced NOC Team would also not remediate security threats. 

But the 24×7 Monitoring and proactiveness of the team can help them notify you of unusual activities if any. Once the team raises an issue, the authorized security team can look into it. 

 

Advantages of outsourcing NOC Services

  • Your team can focus on business expansion rather than technicalities and troubleshooting routine tasks. Focusing on more revenue-generating tasks can lead to a faster growth 
  • Finding, hiring and training can be avoided
  • Cost Advantages- you can easily compare the costs you would incur when hiring an in-house resource as opposed to getting an equally skilled outsourced resource
  • You’ll need fewer physical devices 
  • Fewer downtimes 
  • Prompt response to outages, when they do occur
  • Round the clock support 

 

If you are looking for a NOC Partner, look no further. Master MSPs like Infrassist work as your white-labelled NOC Service Providers enabling you to leverage technologies that will help you serve your clients better. Our NOC team provides 24×7 cost-effective, proactive solutions that help MSP serve their clients in an agile & effective manner.

Infrassist has been ISO 27001:2013 Certified for the second consecutive year which highlights that we have all the systems and processes in place to ensure information security of not only us but our clients as well.

To know more about us, our story, our Certifications and read some testimonials, you can click here.

Frequently Asked Questions

What is remote NOC?

Remote NOC is the ru003cspan data-contrast=u0022autou0022u003eemote management of your client’s IT Network and to check if they are in a healthy state or not. It ensures that all your clients’ systems are patched, backups are updated or not, and ensures network security too. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities.u003c/spanu003e

What is an outsourced NOC?

When you outsource your IT Network (to MSPs) or your clients’ IT Network to a third-party (to Master MSPs), it is an outsourced Network Operations Center (NOC). Which simply means, you are not monitoring, managing or fixing your IT Network but some third party is.

What does a NOC engineer do?

A NOC Engineer performs three major tasks: Monitoring, Alerting, Troubleshooting and/or fixing alerts.u003cbru003eu003cstrongu003eWhat do they monitor?u003c/strongu003eu003cbru003eThey monitor devices like Laptops, PCs, Tablets and Servers, Workstations etc.u003cbru003e

Which types of organizations should keep a NOC in-house?

Well, you may feel important to have an in-house NOC, highly depending on your circumstances but the setup, infrastructure, hiring NOC Engineers who have the right skillset can be challenging. Whereas outsourcing can help you cut costs on Infrastructure and help you minus the hiring stress (if you outsource to the right partner or a partner that fits your needs.)