What does NOC Engineer Do?

NOC Engineer Skills and Responsibilities to Be a NOC Expert

The NOC engineer is primarily responsible for monitoring and executing the daily operational tasks to manage IT solutions and assist IT infrastructure.  NOC engineer remotely or centrally monitors massive computer servers and networks for problems. Typical NOC engineer activities include:

  • Analyze events performing troubleshooting and incident reaction on the systems
  • Effective communication with web technicians or third parties liable for resolution
  • Track issues until they are resolved

What are the roles and responsibilities of NOC Engineer?

NOC Engineers fix any issues with servers, networks, and telecommunications through constant monitoring and troubleshooting. Network Operations Center (NOC) requirements include network services, network management, administration swapping and routing, and Linux. Their obligations are extensive, necessitating highly qualified personnel.

NOC positions carry a great deal of responsibility, as they are responsible for the stringent monitoring of numerous systems and networks. They must ensure 100% availability of all IT systems. These NOC Engineers continually monitor network problems, malicious software, and all security issues. Their decisions must be made swiftly, necessitating a knowledgeable NOC engineer to retain organizational effectiveness and an ideal network.

• Problem Diagnosis and Resolution: As NOC engineers, they are responsible for resolving all issues related to their IT services. The NOC Engineer utilizes standardized methods to troubleshoot and fix network issues. They are constantly collaborating with other IT teams, customers, and distributors to improve the efficiency of the route.

• Handling of Alarms and Escalation: The primary responsibility of the NOC engineer is to resolve all technical and quality-related issues. In certain instances, problems are too complicated to be resolved quickly. That’s when the NOC engineer should seek assistance from upper management. They must maintain communication with the vendors and the team to avoid any issues.

• Customer Interaction: To be a NOC engineer requires constant customer interaction. In addition, they must treat the clients with tact and courtesy. Although the NOC engineer’s role varies slightly depending on the situation, they must manage customer requirements.

• Recordkeeping and Reporting: The NOC engineer includes network support by maintaining close relationships with vendors and clients. The NOC engineer is responsible for maintaining a current and precise knowledge base and tracking and documenting all technical problems in a detailed manner

NOC Engineer competencies and skills:

Those who work at the NOC must naturally possess excellent eyesight and quick reflexes. In addition, the NOC Engineer necessitates a specific set of abilities for one ‘s role, including:

Strong understanding of service model, design, asset configuration, and the effects of events and symptomatology on the business

  • Expertise in monitoring, ITSM, backup, and disaster recovery tools
  • Expertise in service-related subject material and business procedures
  • Understanding of incident designs, diagnostic tools, and procedures
  • Analytical expertise and Interpersonal skills

This particular position is on the front lines, where rapid detection and evaluation of events are essential for the prompt detection and evaluation of incidents. To be able to efficiently support service delivery, mainly when working in a dynamic service environment, NOC engineers must engage in regular training.

The Engineer’s Extra Capabilities in the NOC:

  • Email hosting services and management of voice and video data
  • Monitoring of power failure & system backups
  • Management of vendor tickets, Supervision of common threats, DOS attacks, and viruses
  • Configuration of hardware, including routers and firewalls
  • Participating in on-call lineup shifts whenever necessary, 24 hours a day, seven days a week
  • Identification and mitigation of potential network issues
  • Making a recommendation for enhancements to the network and productivity of an organization

How to Become an NOC Engineer: Education and Credentials:

A Bachelor’s computer science degree is a requisite for most NOC jobs. This is because this degree tends to cover various computer-related topics. These classes cover every aspect of network security, programming, information technology, network administration, design, and computer algorithms.

The core subjects instruct students on comprehending and troubleshooting a wide range of network mistakes and anticipated complications. Because there are no essential requirements for becoming a NOC engineer, students can begin their careers immediately upon graduation. Excellent oral and written conversational skills are a plus for this career.

However, candidates with extensive problem-solving expertise in computer networks may also apply. In addition, training programs are an excellent way to enhance your resume and showcase your skills. Consider the following certifications pertinent to NOCs:

  • Certification in Security & ISO
  • Network Operations Center Engineer
  • Certification in ITIL

Companies frequently seek NOC engineers with prior experience with the company’s hardware and software, while they are occasionally willing to offer on-the-job training. Companies are becoming more concerned about network integrity, and security as their dependence on computer networks grows.

Future of NOC Employment & Opportunities:

Their future is bright as the demand for NOC engineers continues to rise, and as technology progresses, the need to meet technical specifications rises. NOC Engineers are required to ensure the success and stability of the system while interacting with IT professionals.

  1. The Worldwide Network Operations Center is responsible for: Global network operations center, or GNOC, is the future. Two network operators in multiple places can ensure seamless connectivity for users in different regions. ITIL or the IT Infrastructure Library, certification teaches individuals and organizations how to utilize IT as a tool. This ITIL is useful for NOC engineers seeking to advance their careers.
  • Operations Center for Information Security (ISOC or SOC): The analyst at the ISOC, SOC, or Data Security Operations Center monitors data flow and prevents malicious activity. These duties also entail identifying and analyzing vulnerabilities requiring preventative measures and threats.
  • Broadcast Technology: The broadcast engineer’s responsibilities vary based on whether they collaborate for radio, media, or television. Their primary duty is to ensure that the program is televised on time and in good quality.
  • Principal Control Operator: The primary control operator is responsible for monitoring the quality and precision of on-air products. In addition, they guarantee the operation’s continuity and smoothness.

What Does a Network Operation Center (NOC) Engineer Do?

The NOC engineer is primarily responsible for monitoring and executing the daily operational tasks to manage IT solutions and assist IT infrastructure.  NOC engineer remotely or centrally monitors massive computer servers and networks for problems. Typical NOC engineer activities include:

  • Analyze events performing troubleshooting and incident reaction on the systems
  • Effective communication with web technicians or third parties liable for resolution
  • Track issues until they are resolved

We hope you got all about how NOC engineers; if you still have doubts, you can just comment below! 

outsourced noc services

Should an MSP outsourced NOC Services? A Mini-Guide on NOC Outsourcing

Outsourced NOC Services

The pandemic disrupted many businesses but also sowed seeds for many, to grow. Even at a time like this, as an MSP, the one thing you cannot afford to risk is- your clients and their network. With the blow to businesses and teams scattered at remote locations, companies wanting to cut their operational costs is natural. But how can an MSP not only reduce costs but also onboard new clients and improve service quality, simultaneously? It may sound too good to be true but the option that enables this is- Outsource NOC Services. 

If the right Master MSP and the right resources are found, things can be exceptional for you; all you need is a capable, knowledgeable, skilled team.  

 

What do outsourced NOC Service Providers do? 

Similar to your in-house NOC Team, their sole purpose is to ensure that all your clients’ systems are patched and in a healthy state. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities. The outsourced NOC team should also ensure that all managed AntiViruses are enabled & updated and all Backups are systematic and in order.

Outsourcing NOC Services: a good option or not? 

Often MSPs can face this question. For some, there’s constant juggling between hiring an in-house resource and outsourcing. But is outsourcing the right option for you? Below are some scenarios which would address your dilemma and provide more clarity. 

You should outsource NOC Services if you: 

  • Have fewer clients and want to increase your clientele, without a massive increase in operational costs 
  • Want to improve the quality of your service without a massive increase in operational costs 
  • Find hiring and training a skilled resource to be time-consuming and stressful 
  • Need access to all the services a pool of talented engineers can provide 
  • Need a team to look after your clients’ network 24×7 

How do I outsource NOC to the right company? What factors should I consider?

If you’ve narrowed in on “Outsourcing”, the following question in your mind would be “How do I find the right company to outsource to?”. That’s a valid question. You must have shortlisted a few companies, now how to finalize one? 

  • Check how many clients the company has successfully served? 
  • Contact them or check their website to see if they have enough skilled resources. 
  • Size of the company- is the Master MSP serving other clients of your size or are they serving too many or too few. It is very important to find an outsourcing partner that understands the problems, challenges and has appropriate solutions for a company of your size.  
  • Cost comparisons- Finding a Master MSP that serves other clients like you, means that they’ll most probably fit-in in your budget 
  • Usually, Master MSPs tend to be vendor-agnostic, check if they can indeed work on the platform that you function on
  • Lastly, a major inhibition for many is- Trust. How can you trust a company that is located miles away from you, as outsourcing involves the transfer of confidential data and information? Well, look for certifications that prove how serious Information Security is to the company. For instance, a relevant ISO certification can help prove the authenticity and is a highly regarded testament.

  For more general factors that you should consider, you can read this article by business.com

What you should expect from your prospective NOC partner? 

  • Do they just monitor or do they monitor, troubleshoot and remediate as well? 
  • Do they support legacy systems as well as the latest technologies (depending on your need)? 
  • A clear, well-defined SLA (Service Level Agreement) 
  • AV and Backup Management
  • 24x7x365 support services- ensuring up-time and efficiency
  • An experienced, trained team that has the right technologies and processes in place to serve a myriad variety of clients. 
  • Seamless coordination between people, technologies, processes enabling quicker response times and prompt actions 
  • Detailed documentation 
  • They should look after Vendor Liaison when needed 

 

What you shouldn’t expect from an outsourced NOC Team? 

Similar to your in-house NOC Team, an outsourced NOC Team would also not remediate security threats. 

But the 24×7 Monitoring and proactiveness of the team can help them notify you of unusual activities if any. Once the team raises an issue, the authorized security team can look into it. 

 

Advantages of outsourcing NOC Services

  • Your team can focus on business expansion rather than technicalities and troubleshooting routine tasks. Focusing on more revenue-generating tasks can lead to a faster growth 
  • Finding, hiring and training can be avoided
  • Cost Advantages- you can easily compare the costs you would incur when hiring an in-house resource as opposed to getting an equally skilled outsourced resource
  • You’ll need fewer physical devices 
  • Fewer downtimes 
  • Prompt response to outages, when they do occur
  • Round the clock support 

 

If you are looking for a NOC Partner, look no further. Master MSPs like Infrassist work as your white-labelled NOC Service Providers enabling you to leverage technologies that will help you serve your clients better. Our NOC team provides 24×7 cost-effective, proactive solutions that help MSP serve their clients in an agile & effective manner.

Infrassist has been ISO 27001:2013 Certified for the second consecutive year which highlights that we have all the systems and processes in place to ensure information security of not only us but our clients as well.

To know more about us, our story, our Certifications and read some testimonials, you can click here.

Frequently Asked Questions

What is remote NOC?

Remote NOC is the ru003cspan data-contrast=u0022autou0022u003eemote management of your client’s IT Network and to check if they are in a healthy state or not. It ensures that all your clients’ systems are patched, backups are updated or not, and ensures network security too. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities.u003c/spanu003e

What is an outsourced NOC?

When you outsource your IT Network (to MSPs) or your clients’ IT Network to a third-party (to Master MSPs), it is an outsourced Network Operations Center (NOC). Which simply means, you are not monitoring, managing or fixing your IT Network but some third party is.

What does a NOC engineer do?

A NOC Engineer performs three major tasks: Monitoring, Alerting, Troubleshooting and/or fixing alerts.u003cbru003eu003cstrongu003eWhat do they monitor?u003c/strongu003eu003cbru003eThey monitor devices like Laptops, PCs, Tablets and Servers, Workstations etc.u003cbru003e

Which types of organizations should keep a NOC in-house?

Well, you may feel important to have an in-house NOC, highly depending on your circumstances but the setup, infrastructure, hiring NOC Engineers who have the right skillset can be challenging. Whereas outsourcing can help you cut costs on Infrastructure and help you minus the hiring stress (if you outsource to the right partner or a partner that fits your needs.)