10 Best Remote Monitoring and Management (RMM) Tools MSPs Should Opt for!

Managed Service Providers (MSPs) are gaining widespread recognition in today’s rapidly evolving and competitive marketplace. They are tasked with keeping everything up and running. The role of an MSP, however, does not just stop with monitoring, managing, and maintaining clients’ endpoints. You also have to predict and prevent major issues from happening and hampering productivity.

Remote Monitoring and Management (RMM) helps you do it all with ease. It allows you to proactively monitor endpoints, computers, servers, and other network devices from a remote location. And to do it effectively, you need a competent RMM tool. But not just any RMM solution will do; you need the best of all. And in this definitive guide, we will explore the 10 bests of them.

Top 10 Best RMM Software Used for MSPs

Regardless of size, all MSPs require comprehensive RMM solutions that have the capabilities to meet all their demands. To evaluate the best RMM software for you, we have filtered them all using numerous criteria, including features, platforms, support options, and integrations.

01. ConnectWise

The first on the list is also one of the best on the list. ConnectWise offers a growing and leading list of integrations within the IT stack to improve productivity and workflow efficiency. As an RMM platform, it heavily emphasizes automation. It leverages automation to improve operational efficiency and reduce risk. It allows you to continually manage and monitor endpoints. ConnectWise RMM also automatically locates and repairs errors, schedules patch distribution, and auto-discovers assets.

Key Feature of Naverisk:

  • Single intuitive interface for easier stack management
  • Remote Monitoring
  • Patch Management
  • Asset Discovery

02. N-able N-sight RMM

The N-able N-central RMM tool gives you the power to monitor, manage, automate, and secure all your environments at scale. The on-premises cloud-based solution provides you with total control over their visibility. Its engaging GUI makes it easy to acquire remote access and control. It also features a NetPath function that makes it easy to identify any performance or connection problems developing within the system.

Key Features of N-able:

  • Automate with ease with pro-code, low-code, or no-code automation
  • Instant upgrades of OS and feature upgrades
  • Effortless Remote access, patch management, and SNMP monitoring
  • Patch any network environment with unmatched reboot control

03. Atera

Atera is an all-in-one RMM platform that offers complete visibility and control to upgrade your IT management from reactive to proactive. Its cutting-edge features inspire real-time system activity monitoring and scaling up to control as many users, devices, or sites as necessary. The tool provides helpful insights into device or group behaviors with automatic warnings. It also allows you to create customized alert thresholds for various device types.

Key Features of Atera:

  • IT automation
  • Patch management
  • Advanced remote maintenance
  • Integrated remote access with AnyDesk and Splashtop

04. ITarian

ITarian is a cutting-edge cloud-based RMM solution tool that makes it easy to monitor and manage environments efficiently. It delivers high-quality capabilities that make it possible to easily network computers, endpoints, mobile devices, and IT infrastructure remotely from a centralized console. ITarian gives the user the ability to patch distant networks with the most recent fixes. The platform’s auto discovery function, which automatically locates endpoints throughout the network, allows for efficient deployment. Besides this and more, ITarian provides consumers with the most pertinent security and performance statistics.

Key Features of ITarian:

  • Autodiscovery for easy integration and importation
  • Patch management
  • Remote access
  • Reporting and analytics

05.  Kaseya VSA

            Kaseya VSA is another powerful RMM platform that provides network administration, monitoring capabilities, and endpoint management systems. The integrated platform can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. The RMM solution places a big focus on automation and security. It allows you to securely access endpoints with the role- and policy-based control. It can also be set up to deploy software automatically, apply patches and updates, and even troubleshoot problems.

Key Features of Domotz:

  • Patch and vulnerability management
  • Security and backup integrations
  • Contextual documentation
  • Compliance management

06. ManageEngine RMM Central

ManageEngine RMM Central is an on-premises and multi-tenant RMM solution. Its cutting-edge diverse discovery feature helps you quickly discover all network devices. It includes storage devices, virtual machines, servers, routers, laptops, mobiles, and more. By utilizing a single console, you can streamline application management, remote device troubleshooting, and IT asset inventory for a variety of endpoints. For enhanced security, it also restricts user access, enforces security policies, detects and deploys missing patches, and customizes configurations to each customer’s network requirements.  

Key Features of ManageEngine RMM Central:

  • Storage, server, and network monitoring
  • Remote desktop sharing
  • Patch management and software deployment
  • Intensive integration with Windows, Mac, Linux, iOS, tvOs, Chrome OS, and Android

07. Datto

Datto is one of the world’s leading providers of MSP-delivered IT solutions, known for its enterprise-level technology. It is an easy and effective cloud-based RMM platform that allows you to remotely secure, monitor, and manage endpoints. Besides being effective, the solution is also secure. It allows you to build a strong foundation with your client by quickly identifying ransomware and immediately notifying clients of concerns. You can also utilize its network discovery tool to quickly onboard new clients.

Key Features of Datto:  

  • Automated patch management
  • Ransomware detection
  • Powerful integrations
  • HTML5 Remote Control Access

08. SolarWinds RMM

SolarWind is a multi-vendor Cloud-based RMM tool designed to scale and expand with the needs of your network. It is simple to use and quick to set up. It is designed with a NetPath feature that allows you to keep an eye on even their clients’ most crucial on-premises, cloud, or hybrid apps. A real-time machine learning solution is used by the RMM to notify you of problems before they arise. It also uses aggregate data from thousands of endpoints and hundreds of networks to provide you with useful information.

Key Features of SolarWinds RMM:

  • Real-time performance analysis with real user monitoring (RUM)
  • Highly automated patch management
  • Remote infrastructure management
  • Remote monitoring of every endpoint from within a unified dashboard

09. SuperOps RMM       

SuperOps makes it possible to manage client endpoint networks with ease. This cutting-edge tool is designed to have PSA features as well. It offers crucial RMM capabilities that include automated asset discovery, patch management, endpoint monitoring, and alert management. Additionally, it is restricted to monitoring Windows OS-powered endpoints. Its intelligent alerts features provide quick notifications for everything important to keep you in the loop. Besides this and more, it also allows you to proactively manage assets.

Key Features of SuperOps RMM:

  • Easy and automated patch management for keeping clients’ assets secure and up-to-date
  • Alert Management, rule-based alerts for better updates
  • Powerful workflow automation
  • Better client management with CRM

10. Site24x7

Last but not the least, Site24x7 is a powerful RMM tool that provides a unified monitoring solution. The cloud-based monitoring tool allows you to remotely monitor servers, routers, hosts, switches, firewalls, and other hardware. It allows you to analyze metrics segregated by browsers, platforms, territory, ISPs, and more in real time to evaluate user experience for both your site and native mobile app users. In addition, you may also keep an eye on the performance of your applications and cloud services like AWS, Microsoft Azure, and Google Cloud Platform.

Key Features of Site24x7:

  • Real User Monitoring (RUM)
  • Powerful customizable dashboard
  • Quick reports and alerts for faster decision making
  • Intensive integration

Final Takeaways,

It is impossible to always be on-site at each of your clients’ locations to monitor their IT infrastructure. That’s why you need a powerful and effective RMM solution that lets you do it remotely with better performance. From the ease of use to ironclad security, all these RMMs had to pass through an extensive list of criteria for inclusion in the list. These RMMs not only help you break down the complex relationships between your client’s IT infrastructure, applications, customers, and businesses but also excellent patch management, efficient automation, seamless onboarding, and timely alerts. To say it out loud, they provide all that you need.

6 Reasons an Excellent RMM is Essential

In particular, managed service providers are examples of modern IT firms that are not merely “local enterprises.” For instance, maintaining track of all the machines and endpoint management might be a challenging chore for an administration in charge of a network that spans numerous states and countries. Fortunately, RMM (remote management and monitoring) softwares are readily available, and the following are 6 benefits of RMM.

What Does Remote Monitoring and Management Software Entail?

You’re not isolated if you’re inexperienced with remote monitoring and management software. RMM is an IT technology class that enables internal IT staff and managed service providers (MSPs) to remotely monitor an industry’s networks, equipment, and endpoints. All the devices a corporation uses receive remote monitoring and management software, commonly known as network management software. This program enables IT staff to remotely monitor the safety and condition of all network servers and devices.

Top 6 Reasons an Organization Needs an Excellent RMM 

There are several advantages to implementing RMM systems in your company. RMM keeps your firm from dealing with problems that may have been avoided. Whenever a team of specialists monitors your system, you receive improved security against attacks, lower expenses, and tremendous productivity increases.

  • Minimize Downtime: Downtime poses a significant risk to enterprises. It results in significant financial damage, and your clients lose faith in your solutions. When your services fail, your staff members cannot access any of their data, particularly emails and any software necessary for their employment. RMM services usually monitor your servers 24 hours a day, seven days a week, and are capable of addressing any issue that creates downtime.

    Meanwhile, you’re paying for staff, facilities, and a lack of output. It will be impossible for customers to get in touch with you, and you won’t be able to live up to their requirements.

    Therefore, RMM is an excellent tool for keeping your systems operating. There might be a variety of reasons you lose connection to your systems, but if you don’t keep an eye on them, you will be unable to prevent it from happening.
  • Security– Remote administration and monitoring software ensure that machines are operationally sound. These applications also get real-time information about security breaches or invasions. RMM monitoring solutions can prevent many types of security breaches since they are fully aware of everything that occurs in a given network. It may be configured to track log-in sessions and block out the visitor after a certain number of attempts. These settings can be modified using the admin interface.

    Assume an unauthorized user attempted to connect to the network using a laptop. This strange computer, as well as failed log-in attempts, will be recognized by the Rmm application. Furthermore, the application may use the camera capability of a smartphone to snap an image of the person attempting to enter the system.
  • Monitoring and notifications in real-time– The customer care team can identify a situation before it becomes an issue for your customers. Any possible issues will be known to an MSP supporting and monitoring the company’s infrastructure, allowing them to be fixed before they have a negative impact on the client’s operations.

    This is critical because when you are tardy in resolving the issue, it might harm your customer’s business and expose him to different cybersecurity dangers. You no longer need to fight fires with real-time monitoring. Retroactive fixes will release resources, allowing you to preserve money and gain more clients.
  • Maintenance- RMM will manage all of your routine maintenance. It is critical to managing your systems since it maintains updates, safety, and overall system health. A healthy system translates into a healthy business. You may rely on the data you have exposure to. RMM monitors your technology to ensure you can retrieve your information and complete your tasks.
  • Productivity– The purpose of RMM implementation is to increase productivity. In your business, productivity loss is the last thing you want. Through automation, MSPs may work more efficiently while providing their clients with more remarkable service. It also enhances productivity, enabling them to accept more customers and develop their operations.

    Your organization can only expand if you are developing it, which you cannot do if you are not generating. RMM will monitor and maintain your equipment so that you may continue to supply your products and services to an increasing number of clients.

    The leading cause of the current boom in remote monitoring and management is that it has completely transformed how businesses and MSPs handle IT.
  • Reduce Your Travel Expenses– Assume you are experiencing issues with a PC or smartphone in a distant location. A technician does not require you to observe activities or inspect the system.

    You may significantly reduce airfare and other trip-related costs when maintenance and monitoring can be completed with little travel. Indeed, your IT team may maintain continual contact using mobile device apps so that when an emergency scenario arises, you can warn the required individuals to take the necessary measures before disasters occur.

    The tech needs to be present in one place to handle everything, so he doesn’t need to visit your site to check on how things are doing. Because of remote monitoring and management apps, your company is not only more efficient, but it can also boast about rapid reaction times and accuracy.

Final Thoughts

A competent RMM tool is required to handle massive volumes of devices successfully. If you aren’t already utilizing one and wish to grow your business or gain additional insights about your networking, start immediately. You’ll soon question how you survived without one.

Your engineers may provide a higher level of customer assistance if you provide them with the most effective tools. Detect problems before they happen, do more remote work, and conserve time.

RMM software is the next step if you’re enthusiastic about professionally monitoring your networks or developing your IT services company.