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Best RMM Audit Services for MSPs

Streamline Your IT Operations with Our thorough RMM
Audit Services

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Is your RMM team struggling with multiple tasks?

Implementing the tool in your system is one thing and managing it is different. An RMM Tool is supposed to make things easy for you rather than increasing your workload. If you have invested in a tool to increase efficiency then it should provide you what it promises. RMM Tools are designed to ease your work but often it can seem intimidating. Figuring out the tool and aligning it with individual customer requirements can take up a lot of your technicians’ valuable time. The reason for this could be that your RMM tool is not optimized

  • Employee productivity is at a decline
  • The simplest of tasks are taking most of your technicians’ time and attention
  • Extracting information is proving difficult
  • You are resolving the same problems repeatedly
  • The number of pending tasks is diverting your focus
  • The tool is eating up your resources

RMM Audit

RMM Audit and Optimization to unleash the power of RMM Tools!

Let's get your RMM tools fully optimized and take your RMM services to the next level with our auditing services!

Infrassist

RMM Server Setup

Review of existing server configuration, backups, licenses and usage

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Custom dashboards

The effectiveness and the utility of the current dashboard would be reviewed

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Active Issues and alerts

Analyze active alerts and categorize based on type of issue. Review configurations to minimize noise

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RMM PSA Integration

Check feasibility of integrations with PSA, Ticketing System or third-Party solutions. e.g. Backup Solutions

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Report Manager Server

Configuration for Report Server Manager will be reviewed

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Scripting and Automation

Existing scripts and automation policies will be reviewed

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On-boarding process

Evaluate the existing on-boarding process of new clients.

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Backup Management

Review the effectiveness of current backup products and integration

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Antivirus and Security Management

Effectiveness of the current anti-virus software will be scrutinized. The antivirus rules configured for clients will be reviewed

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RMM Server Security

Security Implementation at server level will be reviewed. Configuration of SSL Certificates and MFA will be scrutinized along with existing Anti-Virus software. Degree of protection will be checked

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Patch Management

Review of patching rules for clients would be done. Efficient patch management that is policy-based. This would help maximize security and help minimize downtime. A full-fledged security check will be done to maximize protection Current patch management issues would be investigated

RMM Audit

80% of the RMMs are not audited correctly

We are vendor agnostic and can help you configure and fine-tune your RMM Tool as per best practices, or if you already have an RMM Tool but all you need is an expert who can handle the work, Infrassist is there for you.Infrassists’ RMM experts can optimize your RMM tool irrespective of the vendor. Not only can you can add more value to your clients by optimizing the tool but also increase your revenue.

Our Story

Helping MSPs with RMM Audit process and providing reliable + realtime solutions

We can help you get your existing RMM tool configured and provide customized solutions based on your company profile so that you can carry out your business like normal, without any hindrances.

  • Auditing

    We audit your RMM tool and provide actionable recommendations

  •  Solutions

    The issues that were found in the audit, will be remediated

Infrassist

how we work

Our Approach for Audit

MSPs prefer to partner with us to is to leverage our experience in RMM administration that guides in improving monitoring, setting up the right standards, service plans, and customer onboarding. We engage with MSPs for configuring and stabilizing the RMM according to the unique customer needs.

Review Configuration

Review existing configuration & suggest changes as per best practices.

Review Alerts

Group Alerts > Identify false alarms > Remediate
Group Alerts > Self Heal/Automation

Patch/AV Management

Review the reports & recommend required changes to maintain compliance over 90%.

Monitoring

Discover Unmonitored network devices and firewalls & recommend templates to monitor them.

Recommendation

Provide recommendations towards zero trust implementation

Integrations

Identify the possibility of seamless 3rd-party integrations

Reporting

Monthly reports sent to your client reflecting the best services offered

Post-Audit Support

After the audit is done, if the MSP require us to implement the changes and suggestions as mentioned in the report we can go ahead with the project. We also have a team that can help write scripts through which jobs can be automated and false positives are reduced.

Download Sample Report

Why Trust Us?

The Benefits of Partnering with Us

We streamline, manage, and administrate remote devices enabling MSPs to manage IT needs remotely and proactively monitor client endpoints, networks, and computers – on their own terms – simply, efficiently, and from anywhere.

CertifiedExperts

Expertise

Certified engineers and technical consultants with top-notch RMM expertise to handle all your clients’ needs.

Round the clock service support

Availability

Round-the-clock service support for all maintenance needs.

Extended support

Support

Extended support to your customers as an MSP so that your engineers spend more time on ground to push up the bottom line

ISO

ISO27001 Certified

We are ISO27001 accredited so you can absolutely rely on us for your clients’ data

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Experience

We have worked with 100+ MSPs giving us broad experience in streamlining operations.

tool1

Multiple RMM Tools

We have exposure to various RMMs like Connectwise, Nable, Datto, NinjaOne, etc

OUR PRICING

Committed to giving
the best lowest in technology

Regular Plan

$35 /Monthly

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Choose Plan
  • Unlimited Download
  • Free One Year Support
  • Free 40 GB Linux Hosting

Premium Plan

$99 /Monthly

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Choose Plan
  • Unlimited install
  • Unlimited Download
  • Life time Support
  • Premium 100 GB Linux Hosting

Regular Plan

$159 /Yearly

Resolve parties but why she shewing. She sang know now minute exact dear.

Choose Plan
  • Unlimited Download
  • Free One Year Support
  • Free 40 GB Linux Hosting

Premium Plan

$299 /Yearly

Resolve parties but why she shewing. She sang know now minute exact dear.

Choose Plan
  • Unlimited install
  • Unlimited Download
  • Life time Support
  • Premium 100 GB Linux Hosting

Our Platforms

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Infrassist

FAQ

Most common question
about our services

An RMM audit is a review of an MSP's remote monitoring and management tools and processes to ensure they are functioning optimally and providing the intended benefits. It is important for MSPs to conduct regular audits to identify and address any inefficiencies or areas for improvement in their RMM systems.

An RMM audit is a more in-depth and comprehensive evaluation of your MSP's RMM tools and processes. While a regular review may focus on general system performance and troubleshooting, an RMM audit delves deeper into the specifics of how the RMM is being used, how it can be optimized, and what areas may need improvement.

An RMM audit typically includes a review of your MSP's RMM configuration and setup, an analysis of your MSP's data, an assessment of your MSP's processes and procedures, and recommendations for any optimizations or improvements.

The duration of an RMM audit can vary depending on the complexity of your MSP's RMM systems and the scope of the audit. However, most RMM audits can be completed within a few days to a week.

The cost of an RMM audit can also vary depending on the scope of the audit and the qualifications of the auditing team. MSPs should expect to pay a few thousand dollars for a comprehensive RMM audit, but the investment can be well worth it in terms of increased efficiency and cost savings in the long run.

Infrassist
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Josh Paul

Tecnic Group- Australia

Great Communication and Perfection in Work


Tecnic Group has been working with Infrassist for over 12 months now. We have completed some major projects and tasks together, to me it was about communication and getting the work done correctly and efficiently, something they done so very well. We look forward to working together with Infrassist into the future.

Infrassist
Infrassist

Bren Sambunathan

Virtace Inc. - Canada

They help me stay on the right track


I rely on them profoundly as they keep me up to date and to make sure that I stay on the right track and ahead of the curve.

Infrassist
Infrassist

Pascal Gasser

Ganesh Hosting – Switzerland

All my special requirements were taken care of


Having some special requirements and heavy customization of Linux servers, Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency.

Infrassist
Infrassist

Philippe de Groote

Saphico – Belgium

They are our go-to experts


We’ve been working with Infrassist since 2017 and I have to say that their services have transformed the way we do business. They are our ‘Go-To’ experts whenever we run into a difficult issue in Firewalls, Servers or O365s.

Infrassist
Infrassist

Sean Dendle

Cymax – Australia

Their team is responsive, flexible and proactive


We have been working with Infrassist for quite some time and have always found the team to be responsive, flexible, proactive and willing to offer out of the box suggestions. I am comfortable recommending their services and welcome anyone to reach out to me should you have specific questions.

Infrassist
Infrassist

Tom Koll

Network Access Products Inc. - USA

Our client retention has grown YoY


We’ve been working with Infrassist for over 4 years now. We have accomplished some great milestones together with them. Our client retention ratio has grown YoY with the Infrassist Helpdesk team working around the clock with us. We truly recommend Infrassist.

Infrassist
Infrassist

Derek Standley

Adapt IT –UK

We have earned peace of mind and happy Customers


We have partnered with Infrassist for their 24-hour Service Desk and NOC/SOC services to watch over our systems and servers. On the backing of their efficient services and expertise, we have been able to take our business to the next level with an assurance of providing higher service levels to our customers. We have earned peace of mind, happy customers, and a team of technical experts working as our own.

Infrassist
Infrassist

Anton de Jager

Core Networks - South Africa

We are quite pleased with their services and immediate attention


I’ve worked with Infrassist on various occasions and found them to be very helpful and responsive. Their team has helped us with Fortigate, Forti Analyzer and FortiWiFi. We are quite pleased with their services and immediate attention

Infrassist
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Jörg Buchheim

ClixOn- Berlin

They are highly professional and provide exceptional service


Infrassist provides some exceptional service, and they are highly professional with their work. The staff is friendly and always happy to help

Infrassist
Infrassist

Adam Brown

Well Connected World- Australia

Well organized and an updated Staff


They are systematic at what they do. Projects are handled with such professionalism, and they have a staff that is well-organized and up to date. Automation of tasks are a boon as it has saved a lot of our engineer’s time. We trust Infrassist and their services

Infrassist
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Jose Cruz

JDC Systems -USA

They go the extra mile<


We have been associated with Infrassist for 2 yrs, now. They have the right skills and the right, experienced people. They go the extra mile in providing service and I have personally felt that many times. They are the perfect NOC partner for us

Infrassist
Infrassist

Dustin Puryear

Puryear IT -USA

Quick Response & Remediation<


I don’t have to worry about my customers' networks anymore, Infrassist is always present. Their response times and remediation are quick and their service consistency is top-notch

Infrassist
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Chuck Van Duynhoven

EasyIT -USA

We are glad to have associated with them


NOC Services from Infrassist have always been excellent. Updated patches are surely a relief. We are glad to have associated with a partner like them

Infrassist
Infrassist

Adam Forman

Support Wizard - UK

I’m satisfied and happy with the Dedicated Engineer


I wish I would've signed up with Infrassist earlier. We had been looking for a skilled engineer to assist our IT Staff for long but never found one that met our criteria. These guys seemed convincing, and I thought we could give this a try. I must say I’m satisfied and happy with the dedicated engineer and the service that they have provided me.

Infrassist
Infrassist

Daniel WatsonDaniel Watson

Vertech IT Services - NZ

They seamlessly merged into our IT Team


They are the perfect IT Support partners. We’ve got great feedback from our clients and the ticket resolution is also quick- our customers are loving the prompt responses. The team did get onboarded soon and they have seamlessly merged into our Team and the tools we use. Loving the efficiency.

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