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24x7support operations
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27001:2013certified
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30K+Nodes
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150+MSP Partnerships Globally
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70+certified engineers
POD Managed Team Support
Achieve Maximum Support Excellence Through Team Effort
At Infrassist, we recognize the challenges of balancing limited resources, talent scarcity, and time & budget constraints when it comes to hiring skilled engineers. We understand that it is not always feasible to invest into hiring, training, and managing technicians for each specific skill set.
We have a solution to this – POD Managed Team Support
POD Managed Team Support by Infrassist is a comprehensive IT support model tailored specifically for MSPs like yours.
With this model, you can get a team of multi-skilled techs that provides you with eusective IT support and enables you to scale and seize opportunities when you are ready to.
POD Managed Team Support approach eliminates the need to hire technicians for each specific skill set, eusectively addressing talent shortages and cost concerns simultaneously.
With POD, you no longer need to choose between basic L1 support and costly L2 expertise. We provide you with something in between – a highly skilled team who can perform beyond L1 duties without the expense of hiring an L2 engineer.
POD Team Support model gives you access to a team of skilled techs who can handle your Helpdesk, Server, and Network-related tasks so you do not need to onboard dedicated techs for each specific skill set.
L1 Engineer skillset
L2 Engineer skillset
top notch it support on a budget
MAXIMUM VALUE is pretty much the essence here.
Our POD Managed Team Support Model Offers A Solution That
- Maximizes efficiency in IT support
- Optimizes resource utilization
- Eliminates resource management headaches
- Eases the burden of hiring dedicated techs for specific skill sets
- Enables business growth and scalability for MSPs
The Infrassist POD Team
Our Typical POD Team Includes
L1 Helpdesk Engineer (60% of tasks)
L2 Network Engineer and L2 System Engineer (40% of tasks)
Technical Account Manager
Account Manager
Our POD Managed IT Team will work as an extension of your workforce, proactively improving your service delivery. It allows you to scale with confidence without compromising on expertise or budget
How Will Our L1 & L2 Help You?
How Will L1 Engineer Help You?
Scope of Work:
(Good command of English language, interacts directly with customers, acknowledges their issues and create tickets for them)
- First line support
- Desktop & Application installation support
- Fixing basic RMM alerts
- Backup, MAV checks
- Onboarding / Offoarding users as per SOPs
- Active Directory, O365 User Administration
How Will L2 Engineer Help You?
Scope of Work:
(Seasoned and experienced technicians that analyse problems and offers solutions to issues that cannot be addressed by L1)
- Advanced Desktop Support
- Managing Escalations
- Server administration
- Firewall Management – Rule creation, SSL-VPN, Site2Site setup, Web filtering setup, etc.
- Server security events related investigation.
Why POD Model Is The Right IT Support Choice?
With a combined expertise of L1 and L2 engineers, POD model offers well-rounded support that can effectively resolve a wide range of IT issues while ensuring proactive measures and much-needed peace of mind for you.
Allow our L1 and L2 techs to use their combined capabilities to provide you with thorough assistance and comprehensive IT support on a budget. Get maximum value and high-quality service tailored to your MSP’s needs without overspending.
Rest assured that when complexity arises, our experienced L2 engineers will have the skills and knowledge of the best practices to efficiently tackle the intricate technical challenges, ensuring uninterrupted operations for your clients.
Our proactive POD team will be committed to delivering prompt issue resolutions, minimizing disruptions for your clients. . Maintain your company’s productivity while giving your customers the seamless service they deserve.
While our POD team handles the technical operations tailored specifically to meet your demands, you can take charge and focus on business growth. Enjoy the freedom to grow and scale your business without compromising on service quality.
Want to Join Forces With Infrassist?
Why Infrassist?
We're not just another provider, but an extension of your MSP journey. We are because you are – and that’s a fact. Our robust operational acumen, technical prowess, and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular purpose: to propel MSPs to success.
BecauseWe Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP ascension is not just a goal, but an assured outcome.
We're Platform Agnostic
We Work in Your Preferred Tool Stack
Download our Service Catalog
Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.
Words from Key Decision-Makers
What our MSP Partners Think of Us
We’re looking at DOUBLING the help next year
If I was to describe our partnership with Infrassist, I would use the word TRUSTWORTHY. Infrassist was able to create a lot of value to InterHyve in many ways with the impactor team which is able to go into projects we weren’t able to do otherwise. We’re looking at DOUBLING the help next year.
Engaged for: NOC + Helpdesk + Projects
The overall sync with them was smooth and easy
Infrassist has been our trusted partner for years now, offering seamless integration and reliable support. The overall sync with them was smooth and easy – their engineers work closely with our native team, diligently fulfilling our SLAs. They’ve taken a lot of routine operational stress off our plate, and it’s been a relief.
Engaged for: NOC Advance
We look forward to building on the already excellent framework we have
Infrassist is our long-time partner – it’s been 7 incredible years. We very much appreciate the relationship we have built with Infrassist and look forward to many more years working with the team and building on the already excellent framework we have.
Engaged for: Dedicated Resource + Projects + Escalations
Our customers are happy, and so are we
Partnering with Nirav and team Infrassist has been a game-changer for us. With their 24-hour service desk, we’ve taken things up a notch. Our customers are happy, and so are we. It has added so much to our peace of mind since we teamed up.
Engaged for: 24/7 Helpdesk
We can scale resources as an when we need
The Infrassist team is super-efficient and professional. Milan and team know their stuff and are just easy to collaborate with. They cater to all our Professional Services needs. With Infrassist, we can scale external resources as an when we need.
Engaged for: NOC + Projects
Quick Response & Remediation
I don’t have to worry about my customers’ networks anymore. Infrassist is always present. Their response time and remediation are quick, and they consistently maintain it. We cherish that they go the extra mile.
Engaged for: POD Team Support + Projects
We’ve taken on some big projects together
Infrassist has been our go-to partner for years now. We’ve taken on some big projects together, and they’ve always been on top of things. It’s good to know that we can rely on them to get the job done.
Engaged for: POD Team Support + Projects
All our special requirements were taken care of
We had some very specific requirements and heavy customization of Linux servers. Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency. All our special requirements were taken care of.
Engaged for: Server Monitoring + Maintenance
They help us stay consistent
A reliable bunch I would say. They handle all our unique requirements any time we go to them with and offer reliable support through it all. They help us stay consistent with our service desk support and even our clients are positive about prompt attention to their support requests.
Engaged for: Dedicated Resources (Helpdesk)
We can now take on projects more confidently
It’s been a breeze. They jumped right in and everything just clicked. Whenever there’s an escalation, they will be on their feet. Honestly, it’s been great having them on board. We can now take on projects more confidently.
Engaged for: Helpdesk + Projects + Escalations
They’re like part of our own team now
They’re like part of our team now. We’d been searching for the right partner for long, and these guys just got it. They seemed convincing and we gave it a shot – couldn’t be happier now with the support we’re getting.
Engaged for: NOC + Helpdesk
Quick to respond and always on point
I’ve worked with Infrassist on various occasions and found them easy to work with. Their team has helped us hugely with Fortinet setups. Quick to respond and always on point.
Engaged for: Dedicated Resources
Trusted By 150+ MSPs Globally
We have helped 150+ MSPs in upscaling their business operations. Rest assured, you will be in good company.
Explore our Case Studies
We know our stuff - and we let our results do the talking. Have a look at some of our case studies to see how we've made an impact across a diverse range of Managed IT & Professional Services projects. With our proven expertise, your next success could be right around the corner - whenever you're ready.
Your Ticket to Stellar NOC Support. Enquire Here.
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FAQs
Frequently Asked Questions
Got questions? We’ve got answers. Check out our FAQs to find out more about how we can help. And if you still need more info, just give us a shout!
POD is a team support model by Infrassist designed specifically keeping the needs of SMB MSPs in mind. In POD, you get a team of L1 + L2 + Account Manager + Technical Account Manager.
With POD, MSPs will no longer need to choose between L1 & L2 expertise or they will no longer need to pay for both. POD Team Support offers a team who can handle both L1 + L2 duties so that MSPs can ensure maximum resource utilization. Offering maximum support value to MSPs from their investment is pretty much the essence here without having to spend hefty.
Refer ‘How Will Our L1 & L2 Help You?’ section to understand the capabilities of an L1 & L2.
You can choose between 8-hour, 16-hour, and 24-hour support models. The role distribution of L1 & L2 will be 40 & 60 percent respectively.