POD MANAGED TEAM SUPPORT
Experience Maximum Value and Effective IT Support
POD MANAGED TEAM SUPPORT
We will be there when your clients need us most, day or night.

Achieve Maximum Support Excellence Through Team Effort
We Have A Solution To This – POD Managed Team Support

MAXIMUM VALUE is pretty much the essence here.


Our POD Managed Team Support Model Offers A Solution That





Our Typical POD Team Includes

(60% of tasks)

L2 System Engineer (40% of tasks)

Technical Account Manager

proactively improving your service delivery. It allows you to scale with
confidence without compromising on expertise or budget
How Will Our L1 & L2 Help You?
How Will
L1 Engineer
Help You?
Key Capabilities
directly with customers, acknowledges their
issues and create tickets for them)
- First line support
- Desktop & Application installation support
- Fixing basic RMM alerts
- Backup, MAV checks
- Onboarding / Offboarding users as per SOPs
- Active Directory, O365 User Administration
How Will
L2 Engineer
Help You?
Key Capabilities
- Advanced Desktop Support
- Managing Escalations
- Server administration
- Firewall Management - Rule creation, SSL-VPN, Site2Site setup, Web filtering setup, etc.
- Server security events related investigation.
Why POD Model Is The Right IT Support Choice?

Comprehensive IT Support Made Simple

Ensure Cost Efficiency and Maximum Value

Advanced Technical Proficiency

Prompt Resolutions, Streamlined Operations

Experience Controlled Growth & Scalability

Comprehensive IT Support Made Simple
With a combined expertise of L1 and L2 engineers, POD model offers well-rounded support that can effectively resolve a wide range of IT issues while ensuring proactive measures and much-needed peace of mind for you.

Ensure Cost Efficiency and Maximum Value
Allow our L1 and L2 techs to use their combined capabilities to provide you with thorough assistance and comprehensive IT support on a budget. Get maximum value and high-quality service tailored to your MSP’s needs without overspending.

Advanced Technical Proficiency
Rest assured that when complexity arises, our experienced L2 engineers will have the skills and knowledge of the best practices to efficiently tackle the intricate technical challenges, ensuring uninterrupted operations for your clients.

Prompt Resolutions, Streamlined Operations
Our proactive POD team will be committed to delivering prompt issue resolutions, minimizing disruptions for your clients. . Maintain your company's productivity while giving your customers the seamless service they deserve.

Experience Controlled Growth & Scalability
While our POD team handles the technical operations tailored specifically to meet your demands, you can take charge and focus on business growth. Enjoy the freedom to grow and scale your business without compromising on service quality.
Growing Your Business.
Why Infrassist?
We’re not just another provider, but an extension of your MSP journey. We are because you are –
and that’s a fact. Our robust operational acumen, technical prowess,
and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular
purpose: to propel MSPs to success.
Because We Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational
excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP
ascension is not just a goal, but an assured outcome.
Trusted By 100+ MSPs Worldwide









Hear it Directly from Our Global MSP Partners

Dustin Puryear
CEO, Puryear IT
Quick Response & Remediation

Fabris Beaux,
CEO, InterHyve
We’re looking at DOUBLING the help next year

Jose Cruz
CEO, JDC Systems
Seamless Integration and Reliable Support
We Work in Your Preferred Tools Stack
Download Our Catalog
Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.

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