POD - Infrassist

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POD MANAGED TEAM SUPPORT

Experience Maximum Value and Effective IT Support

Let’s talk suport

POD MANAGED TEAM SUPPORT

We will be there when your clients need us most, day or night.

Let’s Discuss

Achieve Maximum Support Excellence Through Team Effort

At Infrassist, we recognize the challenges of balancing limited resources, talent scarcity, and time & budget constraints when it comes to hiring skilled engineers. We understand that it is not always feasible to invest into hiring, training, and managing technicians for each specific skill set.

We Have A Solution To This – POD Managed Team Support

POD Managed Team Support by Infrassist is a comprehensive IT support model tailored specifically for MSPs like yours.

With this model, you can get a team of multi-skilled techs that provides you with eusective IT support and enables you to scale and seize opportunities when you are ready to.

POD Managed Team Support approach eliminates the need to hire technicians for each specific skill set, eusectively addressing talent shortages and cost concerns simultaneously.

With POD, you no longer need to choose between basic L1 support and costly L2 expertise. We provide you with something in between – a highly skilled team who can perform beyond L1 duties without the expense of hiring an L2 engineer.

POD Team Support model gives you access to a team of skilled techs who can handle your Helpdesk, Server, and Network-related tasks so you do not need to onboard dedicated techs for each specific skill set.
MAXIMUM VALUE is pretty much the essence here.

Let’s talk support possibilities

Our POD Managed Team Support Model Offers A Solution That

Maximizes efficiency in IT support

Optimizes resource utilization

Eliminates resource management headaches

Eases the burden of hiring dedicated techs for specific skill sets

Enables business growth and scalability for MSPs

Our Typical POD Team Includes

L1 Helpdesk Engineer
(60% of tasks)

L2 Network Engineer and
L2 System Engineer (40% of tasks)

Technical Account Manager

Account Manager

Our POD Managed IT Team will work as an extension of your workforce,
proactively improving your service delivery. It allows you to scale with
confidence without compromising on expertise or budget

Speak To Our Specialist

How Will Our L1 & L2 Help You?

How Will
L1 Engineer
Help You?

Key Capabilities

(Good command of English language, interacts
directly with customers, acknowledges their
issues and create tickets for them)

First line support
Desktop & Application installation support
Fixing basic RMM alerts
Backup, MAV checks
Onboarding / Offboarding users as per SOPs
Active Directory, O365 User Administration

How Will
L2 Engineer
Help You?

Key Capabilities

(Seasoned and experienced technicians that analyse problems and offers solutions to issues that cannot be addressed by L1)

Advanced Desktop Support
Managing Escalations
Server administration
Firewall Management - Rule creation, SSL-VPN, Site2Site setup, Web filtering setup, etc.
Server security events related investigation.

Why POD Model Is The Right IT Support Choice?

Comprehensive IT Support Made Simple

With a combined expertise of L1 and L2 engineers, POD model offers well-rounded support that can effectively resolve a wide range of IT issues while ensuring proactive measures and much-needed peace of mind for you.

Ensure Cost Efficiency and Maximum Value

Allow our L1 and L2 techs to use their combined capabilities to provide you with thorough assistance and comprehensive IT support on a budget. Get maximum value and high-quality service tailored to your MSP’s needs without overspending.

Advanced Technical Proficiency

Rest assured that when complexity arises, our experienced L2 engineers will have the skills and knowledge of the best practices to efficiently tackle the intricate technical challenges, ensuring uninterrupted operations for your clients.

Prompt Resolutions, Streamlined Operations

Our proactive POD team will be committed to delivering prompt issue resolutions, minimizing disruptions for your clients. . Maintain your company's productivity while giving your customers the seamless service they deserve.

Experience Controlled Growth & Scalability

While our POD team handles the technical operations tailored specifically to meet your demands, you can take charge and focus on business growth. Enjoy the freedom to grow and scale your business without compromising on service quality.

Simplify your IT operations and focus on what matters most –
Growing Your Business.

Schedule a call

Why Infrassist?

We’re not just another provider, but an extension of your MSP journey. We are because you are –
and that’s a fact. Our robust operational acumen, technical prowess,
and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular
purpose: to propel MSPs to success.

Because We Are Exclusively Committed to MSPs

Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational
excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP
ascension is not just a goal, but an assured outcome.

Let’s Discuss Support Possibilities

Trusted By 100+ MSPs Worldwide

Hear it Directly from Our Global MSP Partners

 5/5

Quick Response & Remediation

I don’t have to worry about my customers’ networks anymore. Infrassist is always present. Their response time and remediation are quick, and their consistency is top-notch. We cherish that they go the extra mile.

 5/5

We’re looking at DOUBLING the help next year

If I was to describe our partnership with Infrassist, I would use the word TRUSTWORTHY. Infrassist was able to create a lot of VALUE to InterHyve in many ways with the impactor team which is able to go into projects we weren’t able to do otherwise. We’re looking at DOUBLING the help next year.

 5/5

Seamless Integration and Reliable Support

Infrassist has been our trusted partner for years now, offering seamless integration and reliable support. The overall sync with them was smooth and easy – their engineers work closely with our onsite team, diligently fulfilling our SLAs.

We Work in Your Preferred Tools Stack

Download Our Catalog

Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.

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