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NOC Services for MSP

Empowering your technology by diagnosing and remediating any of your network issues.

WHY CHOOSE US

NOC services for MSPs
that Want to Level Up

We provide 24×7 NOC services to our MSPs clients. Having technical expertise across various platforms and tools helps us serve their clients better. Our certified engineers are equipped to optimize the functionality of your RMM platforms so that you can focus on expanding your business. Our NOC team provides cost-effective, proactive solutions that help an MSP serve their clients in an agile & effective manner

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Infrassist Availability

24*7 NOC Support Services

Infrassist SUPPORT

L1-L3 Network Support Services

Our Services

Our NOC Services at a Glance!

Monitoring Issues and Alerts

Patch Management

AV Scanning and Remediation

Scheduled Reboots

Backup Monitoring & Remediation

RMM Monitoring and Management

Problem and Incident Management

Reporting and Analytics

Customization and Integration

Escalation and Resolution

Firmware Upgrades and Updates

Firewall Monitoring & Management

Infrassist
Infrassist
100
+
MSPs Served

Do You Experience these Hurdles?

We believe in four pillars of influence that drive our growth. This is ingrained in everything we do We use technology to create a better and smarter environment.

  • Managing complex and huge IT network systems
  • Lack of automation
  • Lack of skilled experts
  • Dealing with data overload
  • Scaling operations
  • Ensuring network security

8+ YEARS OF EXPERIENCE

Maximize Your Business Potential with our Three Levels of NOC Expertise

Our NOC services offer expert support by three levels of engineers. Choose the right solution for your business needs and keep your operations running smoothly.

  • First line support
  • Desktop & Application installation support
  • Fixing basic RMM alerts
  • Backup, MAV checks
  • On-boarding/Off-boarding users as per SOP’s
  • Active Directory, O365 user administration
  • Advanced Desktop Support
  • Managing escalations
  • Server administration
  • Firewall Management – Rule creation, SSL-VPN, Site2Site setup, Web filtering setup etc.
  • Server security events related investigation
  • Virtual machine provisioning
  • Managing escalations
  • Advanced server level troubleshooting
  • Mail migration
  • Complete firewall setup & configuration
  • Hyper-V & Vmware administration

NOC Services That Deliver Results

Our NOC support is top-notch, backed by our best-in-class expertise. Trust us to keep your network running smoothly and your business on track.

Avg. First response time

93%

Noise Reduction

100%

Backup Checks

100%

Patch Management

94%

False Positive Reduction

NEED A MEETING?

NOC Services by Infrassist can help MSPs gain an advantage over their competitors

  • 24*7 monitoring & maintenance
  • Response to all alerts that ensure system health of NOC clients of our MSP partners
  • A seamless coordination between people, technologies, processes 
  • Clear and concise documentation of all necessary reports
  • Well-defined and executed SLAs
  • Helping them be proactive without burning a hole in their pockets

    Technical IT Desk

    Stay a step ahead in the game with our expert IT services!

    User Account Mgt including the creation

    Disable or deactivate User Account

    Creating a Network Sharing system

    RM setup & streamlining

    Managing Permissions on Existing Sharing system

    File and Folder Setup & Configuration

    File & Folder Security Mgt.

    Resolving User Password issues.

    Managing & Curbing “Noise Alerts”.

    Add external hardware like Printer

    Managing external hardware i.e.

    Email account Configuration

    Managing Email accounts.

    Managing Exchange Distribution List

    Exchange Mail Forwarding Configuration

    Setup and Managing Mailbox Passwords

    Taking care of Administrator Password

    Renaming Domain Computer

    Handling User Profile Migration

    Disk Defragmentation

    Complete Data Transfer Assistance

    AD & Offsite Replication Assistance

    Creating Multicast Scope

    Configure DHCP Reservations & Exclusions

    Why Trust Us?

    The Benefits of Partnering with Us

    We streamline, manage, and administrate remote devices enabling MSPs to manage IT needs remotely and proactively monitor client endpoints, networks, and computers – on their own terms – simply, efficiently, and from anywhere.

    CertifiedExperts

    Expertise

    50+ Certified engineers and technical consultants with top-notch NOC expertise to handle all your clients’ needs.

    Round the clock service support

    Availability

    Round-the-clock service support for all maintenance needs.

    Extended support

    Support

    Extended support to your customers as an MSP so that your engineers spend more time on ground to push up the bottom line

    ISO

    ISO27001 Certified

    We are ISO27001 accredited so you can absolutely rely on us for your clients’ data

    Security

    Security

    We cater to strict security policies having the proper infrastructure in place for our NOC team including the Disaster recovery (DR) site.

    cost efficient custom plans

    Custom Plans

    We provide cost-efficient custom plans for your unique needs

    NOC Service Plans

    Streamline your NOC operations and elevate your performance with our NOC service plans

    NOC Basic

    Monitoring Only

    Active Issue/ Alerts

    Triage

    Device Health Alerts

    Device Up/ Down Alerts

    Backup Alerts

    AV Alerts


    Patch Management

    NA

    NA


    Reboots

    Scheduled Reboots


    Backup Management

    NA

    NA

    NA


    AV Management

    NA


    RMM

    NA

    NA

    NA

    NA

    NA

    NOC Advanced

    Monitoring, Troubleshooting and Fixing

    Active Issue/ Alerts

    Triage

    Device Health Alerts

    Device Up/ Down Alerts

    Backup Alerts

    AV Alerts


    Patch Management

    Maintain patching ratio over 80%

    Manual patching for failed patches


    Reboots

    Scheduled Reboots


    Backup Management

    Monitoring Backups

    Fix failed Backups

    Periodic backup restore check


    AV Management

    Scheduled Reboots


    RMM

    Onboarding Configuration

    Periodic Audit

    Integration- PSA, Backup, AV, Ticketing System

    Automation via Scripting

    Scheduled Reboots

    NOC Basic Plan

    Nodes
    8hr - 5d
    16hr - 5d
    24hr - 7d

    0 - 250

    $649

    $1199

    $1649

    251 - 500

    $1099

    $1549

    $2199

    251 - 500

    $1449

    $1999

    $2849

    NOC Advanced Plan

    Nodes
    8hr - 5d
    16hr - 5d
    24hr - 7d

    0 - 250

    $849

    $1549

    $2149

    251 - 500

    $1449

    $1999

    $2849

    251 - 500

    $1899

    $2599

    $3699

    Platforms

    Our Experience Across Multiple RMM Platforms

    Frequently Asked Questions

    NOC (Network Operations Center) services for MSPs are a set of remote IT support and management services designed to help MSPs monitor, manage and maintain their clients' IT infrastructure and applications.

    MSPs need NOC services to provide 24/7 monitoring and maintenance of their clients' IT systems and infrastructure, to quickly identify and resolve issues, and to improve their clients' overall IT performance and reliability.

    The benefits of NOC services for MSPs include cost savings, improved efficiency, enhanced security, and increased customer satisfaction.

    NOC services for MSPs work by having a team of IT experts remotely monitor and manage clients' IT systems, applications, and infrastructure. This includes tasks such as network monitoring, security management, problem resolution, and software updates.

    MSPs should look for a NOC services provider that has a strong track record of delivering reliable, high-quality IT support services, a comprehensive range of services, flexible pricing options, and excellent customer support.

     

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    Let us be your technology partner and we will keep your operating running smoothly!

    Unleash the power of your NOC with our experts!

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