Infrassist’s Network Operations Center Services
We provide 24×7 NOC services to our MSPs clients. Having technical expertise across various platforms and tools helps us serve their clients better. Our certified engineers are equipped to optimize the functionality of your RMM platforms so that you can focus on expanding your business. Our NOC team provides cost-effective, proactive solutions that help an MSP serve their clients in an agile & effective manner
24×7 NOC Support
(business hours and after-hours support services)
NOC Services by Infrassist help an MSP get an edge over their competitors by:
Helping them be proactive without burning a hole in their pockets
Well-defined and executed SLAs
Clear and concise documentation of all necessary reports
A seamless coordination between people, technologies, processes enabling quicker response times and prompt actions
24*7 monitoring & maintenance of Backup/AV/Network & Security Devices/Servers/ Workstations/Applications/ Databases
Response to all alerts that ensure system health of NOC clients of our MSP partners by keeping patches updated
Infrassist’s NOC Services Plans
Our NOC Services have been divided into two sections.
You can go for NOC Basic if you want our team to monitor alerts after which your team would do the troubleshooting.
Go for NOC Advanced if you want Infrassist to look after Monitoring Alerts as well as Troubleshooting them.
NOC Basic
(Monitoring Only)
SLA Response Time – 15 mins
Active Issue/ Alerts
Device Health Alerts
Device Up/ Down Alerts
Backup Alerts
AV Alerts
Patch Management
NA
Reboots
Scheduled Reboots
Backup Management
NA
NA
AV Management
NA
RMM
NA
NA
NA
NA
NOC Advanced
(Monitoring, Troubleshooting and Fixing)
SLA First Response – 30 mins
Active Issue/ Alerts
Device Health Alerts
Device Up/ Down Alerts
Backup Alerts
AV Alerts
Patch Management
Manual patching for failed patches
Reboots
Scheduled Reboots
Backup Management
Monitoring Backups
Fix failed Backups
Periodic backup restore check
AV Management
RMM
Periodic Audit
Integration- PSA, Backup, AV, Ticketing System
Automation via Scripting
Scheduled Reboots
Platforms We Support
To get our 24×7 vigilant eyes on your NOC
Our client retention has grown YoY
We’ve been working with Infrassist for over 4 years now. We have accomplished some great milestones together with them. Our client retention ratio has grown YoY with the Infrassist Helpdesk team working around the clock with us. We truly recommend Infrassist.
We have earned peace of mind and happy Customers
We have partnered with Infrassist for their 24-hour Service Desk and NOC/SOC services to watch over our systems and servers. On the backing of their efficient services and expertise, we have been able to take our business to the next level with an assurance of providing higher service levels to our customers. We have earned peace of mind, happy customers, and a team of technical experts working as our own.
They are highly professional and provide exceptional service
Infrassist provides some exceptional service, and they are highly professional with their work. The staff is friendly and always happy to help
Well organized and an updated Staff
They are systematic at what they do. Projects are handled with such professionalism, and they have a staff that is well-organized and up to date. Automation of tasks are a boon as it has saved a lot of our engineer’s time. We trust Infrassist and their services
They go the extra mile
We have been associated with Infrassist for 2 yrs, now. They have the right skills and the right, experienced people. They go the extra mile in providing service and I have personally felt that many times. They are the perfect NOC partner for us
Quick Response & Remediation<
I don’t have to worry about my customers' networks anymore, Infrassist is always present. Their response times and remediation are quick and their service consistency is top-notch
We are glad to have associated with them
NOC Services from Infrassist have always been excellent. Updated patches are surely a relief. We are glad to have associated with a partner like them
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