NOC Services for MSP

NOC Services to our MSPs clients

Infrassist’s Network Operations Center Services

We provide 24×7 NOC services to our MSPs clients. Having technical expertise across various platforms and tools helps us serve their clients better. Our certified engineers are equipped to optimize the functionality of your RMM platforms so that you can focus on expanding your business. Our NOC team provides cost-effective, proactive solutions that help an MSP serve their clients in an agile & effective manner

noc services
24×7 NOC support (business hours and after-hours support services)
noc services
L1-L3 network support services

NOC Services by Infrassist help an MSP get an edge over their competitors by:

Helping them be proactive without burning a hole in their pockets

Well-defined and executed SLAs

Clear and concise documentation of all necessary reports

A seamless coordination between people, technologies, processes enabling quicker response times and prompt actions

24*7 monitoring & maintenance of Backup/AV/Network & Security Devices/Servers/ Workstations/Applications/ Databases

Response to all alerts that ensure system health of NOC clients of our MSP partners by keeping patches updated

Infrassist’s NOC Services Plans

Our NOC Services have been divided into two sections.

You can go for NOC Basic if you want our team to monitor alerts after which your team would do the troubleshooting.

Go for NOC Advanced if you want Infrassist to look after Monitoring Alerts as well as Troubleshooting them.

NOC Basic
(Monitoring Only)

SLA Response Time – 15 mins

Active Issue/ Alerts

Triage

Device Health Alerts

Device Up/ Down Alerts

Backup Alerts

AV Alerts

Patch Management

NA

NA

Reboots

Scheduled Reboots

Backup Management

NA

NA

NA

AV Management

NA

RMM

NA

NA

NA

NA

NA

NOC Advanced
(Monitoring, Troubleshooting and Fixing)

SLA First Response – 30 mins

Active Issue/ Alerts

Triage

Device Health Alerts

Device Up/ Down Alerts

Backup Alerts

AV Alerts

Patch Management

Maintain patching ratio over 80%

Manual patching for failed patches

Reboots

Scheduled Reboots

Backup Management

Monitoring Backups

Fix failed Backups

Periodic backup restore check

AV Management

Scheduled Reboots

RMM

Onboarding Configuration

Periodic Audit

Integration- PSA, Backup, AV, Ticketing System

Automation via Scripting

Scheduled Reboots

Platforms We Support

To get our 24×7 vigilant eyes on your NOC

datto rmm

Datto RMM, the RMM-PSA Integration and the concept of BCDR

Datto RMM and RMM-PSA Integration the concept of BCDR Datto …

Read More →
RMM Admin

Here’s why you need an RMM Admin to make life easy

Perks of outsourcing an RMM Admin  These are times that …

Read More →
Connectwise Automate

ConnectWise Automate: Show details of Devices that are more than 4 years old

This solution is related to ConnectWise Automate. One of our …

Read More →
Clock Drift Monitoring N-able

Fix Clock Drift Monitoring error on N able N central

Clock Drift monitoring service on N able N central, monitors …

Read More →
rmm patch update ctr office apps via policy

RMM patch update issue for click-to-run type office apps via policy

  Continuum/ConnectWise Command Continuum, acquired by ConnectWise company is now …

Read More →
N-central RDP Connections

Is your N-Central, Take Control RDP Connection not working?

N-Central, Take Control RDP Connections not working N‑able™ Take Control …

Read More →