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24x7support operations
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27001:2013certified
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30K+Nodes
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150+MSP Partnerships Globally
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70+certified engineers
Say Goodbye to NOC Inconsistencies
Is NOC Support Inconsistency Hurting Your Operations?
High cost, long resolution time, operational challenges, and integration headaches can lead to inconsistency in NOC support that can hamper your managed services growth strategy.
MSPs need a NOC support partner that can bring deep operational acumen and advanced technical support capabilities to master high customer support demands.
Your PARTNER in Ensuring NOC Excellence
We help MSPs implement high-quality NOC support operations with deep expertise in people, processes, and technology. Our vigilant NOC experts ensure seamless network operations and fortified network security, while you focus on driving business growth and exceeding client expectations.
HERE’S WHY TOP MSPS ARE PARTNERING WITH INFRASSIST
Tap into Expertise
Tap into our extensive service catalog and operational efficiency to adeptly address your customers’ technology support challenges and increase profitability.
Save Time and Accelerate Growth
Rather than burdening your existing technical staff with routine NOC support, you can empower your team to handle more pivotal tasks.
Focus on Scalability
We will become the driving force behind your NOC support services, saving you months in operationalizing NOC and enabling you to focus on scaling your business.
Take Client-Agnostic Approach for Granted
With Infrassist, MSPs can take client-agnostic and platform-agnostic proficiency for granted. Our team will take on the mantle of training on your behalf to ensure that they are well-versed with the essential tools and features.
24/7 Proactive Monitoring & Support
Say goodbye to blind spots and reacting to issues as they arise! Our NOC expertise offers comprehensive network, server, and application monitoring, tackling potential issues before they impact.
Delivering Confidence and Peace of Mind
We’re your behind-the-scenes support team that empowers you to shine in front of your clients. With our white label NOC services, you can rely on us to bolster your clients’ confidence in your capabilities.
Our Commitment to Your NOC Success
<10 minutes Average First Response Time
100% Backup Checks & Restore Testing
96% Patch & Compliance Health
96% False Positive Reduction
Just the NOC Support You need, When You Need It
At Your Time, At Your Terms – At Infrassist, your convenience is our compass. Our premier NOC support services provide you with the level of NOC support expertise you need, when you need it.
Whether you need 24/7 NOC vigilance or afterhours support or weekend coverage, our NOC experts work incessantly in shifts to ensure peak uptime, maximum availability, and performance at par.
Leave the intricacies of infrastructure monitoring and management to our dedicated NOC specialists who are committed to tailoring NOC support to fulfill your exact specifications and SLAs.
MSPs, Do You Face These Challenges?
Transform your Operational Challenges into Growth Opportunities without compromising on cost or support quality.
- Substantial OPEX for Ensuring Responsive NOC Operationalization
- Implementing and Integrating ITSM and Monitoring Tools
- Long Lead Time in Addressing Active Issues
- Limited Operational Clarity Across Customer Tools and Platforms
- Allocating Critical Tech Resources to Routine Support, Hampering Efficiency
- Scalability Struggles Due to Escalating Support Requirements
- Juggling Multiple Roles, Interrupting Business Continuity
- Engaged in Operational Tasks Instead of Strategic Growth
For Complete Peace of Mind
Our 360-Degree NOC Offerings
alert monitoring - Monitoring Tools- RMM Alerts
Daily Checks - Backup Checks- AV/EP/EDR Checks
Vendor liasing
Scheduled reboots
Patch management
Green Field implementation
RMM automation
RMM Migration
RMM audit
Incident Management
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NOC Basic Scope – Monitoring |
NOC Advanced Scope – Monitoring + Maintenance + Remediation |
NOC Custom Customizable Scope |
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Alert Monitoring
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| Periodic Checks |
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| Vendor Liasing |
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| Scheduled Reboots |
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| Scheduled Reports |
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| Patch Management |
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| RMM Audit |
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| RMM Migration |
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Note: For NOC Custom, you can tailor your NOC Service plan by choosing the elements you need from the ones listed to meet your exact support requirements.
NOC Add Ons
Why Infrassist?
We're not just another provider, but an extension of your MSP journey. We are because you are – and that’s a fact. Our robust operational acumen, technical prowess, and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular purpose: to propel MSPs to success.
BecauseWe Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP ascension is not just a goal, but an assured outcome.
Managed NOC Support
Our NOC Support Process in 4 Efficient Phases
Our NOC support process is designed to deliver efficiency at every stage. Our NOCs have managed thousands of infrastructure elements in the past and are experienced and adept at ensuring peak network performance and uninterrupted system operations.
Precise Needs Assessment by a Technical Account Manager
- Comprehensive Business Requirement Compilation
- Thorough Evaluation of Processes and Platforms
Seamless Onboarding
- Development of Project Blueprint
- Team Training as per Your Clients’ Unique NOC Support Needs & SLAs
Uninterrupted NOC Services
- Ongoing and Robust Infrastructure Monitoring & Support
- Shift Handover, if applies
Continuous Service Enhancement
- Bi-Monthly Sync Calls with our Account Manager
- Timely Insightful Reporting
- Conducting Quarterly Business Reviews for Progress Evaluation
Want to Join Forces with Infrassist?
We're Platform Agnostic
We Work in Your Preferred Tool Stack
Download our Service Catalog
Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.
Words from Key Decision-Makers
What our MSP Partners Think of Us
We’re looking at DOUBLING the help next year
If I was to describe our partnership with Infrassist, I would use the word TRUSTWORTHY. Infrassist was able to create a lot of value to InterHyve in many ways with the impactor team which is able to go into projects we weren’t able to do otherwise. We’re looking at DOUBLING the help next year.
Engaged for: NOC + Helpdesk + Projects
The overall sync with them was smooth and easy
Infrassist has been our trusted partner for years now, offering seamless integration and reliable support. The overall sync with them was smooth and easy – their engineers work closely with our native team, diligently fulfilling our SLAs. They’ve taken a lot of routine operational stress off our plate, and it’s been a relief.
Engaged for: NOC Advance
We look forward to building on the already excellent framework we have
Infrassist is our long-time partner – it’s been 7 incredible years. We very much appreciate the relationship we have built with Infrassist and look forward to many more years working with the team and building on the already excellent framework we have.
Engaged for: Dedicated Resource + Projects + Escalations
Our customers are happy, and so are we
Partnering with Nirav and team Infrassist has been a game-changer for us. With their 24-hour service desk, we’ve taken things up a notch. Our customers are happy, and so are we. It has added so much to our peace of mind since we teamed up.
Engaged for: 24/7 Helpdesk
We can scale resources as an when we need
The Infrassist team is super-efficient and professional. Milan and team know their stuff and are just easy to collaborate with. They cater to all our Professional Services needs. With Infrassist, we can scale external resources as an when we need.
Engaged for: NOC + Projects
Quick Response & Remediation
I don’t have to worry about my customers’ networks anymore. Infrassist is always present. Their response time and remediation are quick, and they consistently maintain it. We cherish that they go the extra mile.
Engaged for: POD Team Support + Projects
We’ve taken on some big projects together
Infrassist has been our go-to partner for years now. We’ve taken on some big projects together, and they’ve always been on top of things. It’s good to know that we can rely on them to get the job done.
Engaged for: POD Team Support + Projects
All our special requirements were taken care of
We had some very specific requirements and heavy customization of Linux servers. Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency. All our special requirements were taken care of.
Engaged for: Server Monitoring + Maintenance
They help us stay consistent
A reliable bunch I would say. They handle all our unique requirements any time we go to them with and offer reliable support through it all. They help us stay consistent with our service desk support and even our clients are positive about prompt attention to their support requests.
Engaged for: Dedicated Resources (Helpdesk)
We can now take on projects more confidently
It’s been a breeze. They jumped right in and everything just clicked. Whenever there’s an escalation, they will be on their feet. Honestly, it’s been great having them on board. We can now take on projects more confidently.
Engaged for: Helpdesk + Projects + Escalations
They’re like part of our own team now
They’re like part of our team now. We’d been searching for the right partner for long, and these guys just got it. They seemed convincing and we gave it a shot – couldn’t be happier now with the support we’re getting.
Engaged for: NOC + Helpdesk
Quick to respond and always on point
I’ve worked with Infrassist on various occasions and found them easy to work with. Their team has helped us hugely with Fortinet setups. Quick to respond and always on point.
Engaged for: Dedicated Resources
Trusted By 150+ MSPs Globally
We have helped 150+ MSPs in upscaling their business operations. Rest assured, you will be in good company.
Explore our Case Studies
We know our stuff - and we let our results do the talking. Have a look at some of our case studies to see how we've made an impact across a diverse range of Managed IT & Professional Services projects. With our proven expertise, your next success could be right around the corner - whenever you're ready.
Your Ticket to Stellar NOC Support. Enquire Here.
from the blog
Latest from our Think Tank
FAQs
Frequently asked questions
Got questions? We’ve got answers. Check out our FAQs to find out more about how we can help. And if you still need more info, just give us a shout!
Infrassist takes multiple measures to safeguard your systems and data.
All Infrassist employees (including NOC engineers) have got….
- Professional Organization Email & Office Collaboration Tools via Microsoft 365 Cloud Subscription.
- Fully managed (using Microsoft Intune) Company Supplied Business Grade Laptop running latest version of Windows 10/11 Pro Edition OS
- CIS Compliant & Microsoft recommended Baseline Security Configurations deployed across all devices for safeguarding IT Systems against cyber threats.
- Enterprise Grade Endpoint Solution with (EDR & Data Loss Prevention capabilities) deployed under all devices for an unparalleled protection against advanced attacks & preventing loss of information.
- Data Encryption for all hard drives to address threats of data theft or exposure from lost, stolen devices.
- Protected & Limited access to company data from employees’ Personal (BYOD) devices with an application-level data protection.
- Dual Internet Service Provider (ISP) links (Dedicated Leased Line & High-Speed Broadband) for ensuring 100% uptime
- Secure Password Manager Software in place for storing credentials/access information to Client Systems/Tools. (Including RMM, Ticketing Tool, Documentation Portal, Email & Other Business Apps etc.)
- Strict Monitoring & Maintenance of all ISO 270001 Information Security & Management Systems (ISMS) Standards.
Being a complete white labelled IT Services Provider, we always use software tools, ticketing system & RMM being used by our MSP partner.
As part of our Standard Onboarding Process for NOC, Helpdesk & Professional Service Contracts, MSPs start off with provisioning of required user accounts for the aligned resources for that project and share credentials securely using one-time usable encrypted links and/or emails with the team.
Though there are multiple ways for a MSP to grant secure access to their systems, we highly recommend MSPs to leverage one of following methods…
- Allowing access to all software tools and ticketing systems only from Infrassist’s Office (NOC Centre) Public IP Addresses.
- Setting up a Point-Site (P2S) or Site-Site (S2S) VPN between your MSP firewall and Infrassist NOC Centre.
- Provisioning a Remote Virtual Desktop for our team in your private data center or a public cloud in your region.
We maintain dual ISP links (Dedicated Leased Line and High-Speed Broadband) at our NOC Centre to ensure uninterrupted service and 100% uptime. This allows us to remain connected and responsive at all times.