In today’s fast-paced IT landscape, Network Operations Center (NOC) support services are essential for ensuring stable, secure, and high-performing networks. As your MSP grows and you take on multiple clients, the complexity of managing NOC services increases — making strategic decisions that support both your business and your customers more important than ever.
One key decision is whether to outsource NOC support. This can be an ideal solution, whether you’re scaling up, streamlining, or setting up NOC operations for the first time. While some MSPs still prefer in-house monitoring and management, outsourcing NOC support can offer substantial advantages.
By partnering with a trusted, white-glove NOC service provider that offers 24/7 coverage, you can bridge operational gaps and enjoy a range of benefits. These include improved efficiency, reduced downtime, enhanced security, access to the latest technologies and tools, better performance monitoring through KPIs and metrics, and freeing up internal teams — all of which lead to greater productivity and better outcomes for your clients.
Additionally, outsourcing allows you and your team to focus on growing and improving your business, while your NOC provider handles the day-to-day operations. Finally, it also eliminates the burden of scaling your in-house resources up or down as your needs change.
The decision to outsource your NOC support is especially correct in case of the following:
- Increasing IT support workload
- Increasing pressure on the technical team
- Increase in downtime and stack of customer support tickets
- Increasing need for employees to work post office hours
To help you make an informed decision, this blog highlights factors you need to consider when outsourcing NOC support and the benefits of 24×7 NOC services.
Outsourced NOC Support Services: Benefits of 24-Hour Outsourced Support
MSPs often consider it unnecessary or expensive to outsource their NOC support and maintenance completely. However, the benefits it offers overshadow the expense you need to bear. Of all the benefits, some of the most important ones are:
Enhanced Operational Efficiency
Outsourcing your entire NOC support frees your employees from the burden of looking after even the slightest errors, allowing them to focus on more valuable tasks.
Moreover, you will not need to worry about operational efficiency and scaling the resources depending on the customer support requirements. The outsourced organization will have all the experts and necessary skills to meet the various support demands of your clients across industries.
Improved Service Quality
A team of expert technicians possessing the necessary skills, training, and knowledge will naturally result in better service quality. It is also one reason why most MSPs choose to outsource their operations.
Moreover, outsourced NOC support and maintenance ensure prompt availability and quick response time, leading to efficient support operations.
Access Advanced Technologies
With the increase in business, the pressure on your in-house NOC team will increase, too. As a result, you might have to invest in infrastructure, recruitment, and technology. However, considering the workload and stress, the chances of them leveraging the technology or software at their best are reduced.
The best solution is to outsource your NOC support. The team will entirely focus on maintaining your NOC, ensuring that customer requests are quickly and effectively solved. Moreover, they will have all the latest technologies, software, and skills that they will use to benefit your business and customers.
Machine learning and automation are constantly improving, which can lead to increased efficiency, operational dividends, better reporting, and enhanced communication. Since this is a huge investment requiring money, time, and effort, it is not recommended that MSPs try to build such infrastructure in their internal surroundings.
Saves Considerable Costs
Outsourcing NOC support to a trusted service provider will save you more than you can imagine. This is because customer support requirements fluctuate a lot, and to meet those requirements, you might have to employ more people. Many MSPs refrain from hiring due to the tentative nature of requirements and budget constraints, ultimately burdening the existing employees, which leads to stress and inefficiency.
On the contrary, when you outsource NOC support Services, all the fixing tasks are taken over by experts who will ensure you meet the requirements efficiently. Moreover, depending on the requirement, they can scale the resources up and down.
Thus, eliminating the woes of hiring, onboarding, and training new people ultimately saves considerable time, effort, and, of course, money.
Value Added Resources
Apart from carrying out routine support and maintenance tasks effectively, the outsourced NOC support service provider will bring much more. While the value addition can be subjective, we, as a leading white-label service provider, offer the following:
- Capacity management
- Change management
- Continual service improvement
- Incident and problem management
- Root cause analysis
- RMM optimization
- Vendor liaison
Conclusion
The final call regarding outsourcing NOC support is yours. However, please note that choosing 24/7 outsourced NOC support services will deliver better efficiency and quality at reasonable prices, benefiting both your business and your customers.
At Infrassist Technologies, we provide 24/7 proactive support and monitoring, ensuring that all support queries are addressed. To learn more about our NOC services, schedule a free NOC consultation.
