noc services

How Does Outsourcing NOC Services Help the MSPs?

Forward-thinking SIs and MSPs face a plethora of growth markets. The technologies being introduced into the corporate and mid-market need the expertise of specialists who can integrate complex multi-vendor platforms. And negotiate the sometimes exhilarating and challenging reality of digitalization.

A thriving ecosystem of suppliers and key partners willing to interact with SIs and MSPs to satisfy that need has developed as the gradual movement to the cloud continues, spurred by the growth in demand for Managed Services. Despite increasing suppliers and partners, a vital area remains underserved: high-quality 24×7 Network Operations Center (NOC Services) capacity.

What is a NOC?

IT specialists can actively assist remote monitoring and management (RMM) software at a network operations centre, often known as a NOC (sounds “knock”). NOC teams are widely used in the managed IT services industry and are a driving factor of service delivery for several managed service providers (MSPs).

Such technical teams maintain a close eye on the touchpoints they oversee and manage, autonomously fixing issues as they emerge and taking preemptive measures to avoid system outages. NOC personnel are also significantly involved in high-level security activities and disaster and backup recovery (BDR) operations, ensuring an MSP’s clients have uptime 24/7/365.

It is the focal point for every upgrade, troubleshooting effort, and network performance tracking. Because of the resources necessary, it is typically provided by a competent outsourced organization.

NOC has grown throughout time and is no longer limited to surveillance devices, including Routers, Servers, and Switches, but has also expanded into power, environmental, Cloud, and service components, including Traffic, Transactions, and User trends.

Why Should MSPs Consider NOC?

There are various reasons you should use Managed service providers, including full-time technical assistance from top computer specialists. Professionals were hired to run the machines and permitted to resolve complex problems that arose at the last minute. In addition, they strive to provide high-performance systems with special security measures.

Furthermore, managed service providers can identify minor difficulties early on, allowing you to discover and correct significant faults immediately. Cloud, systems, and other operations are all managed by managed service specialists. They can manage operations that increase efficiency, from software to hardware, ensuring corporate success.

Managed service providers improve performance with minimal downtime and continue to monitor and repair bugs regularly. The best part is that any downtime fault is entirely their responsibility, and they used to handle them successfully, allowing them to manage the processes more efficiently and inventively.

Five Key Advantages of Outsourced NOC Services

A suitable NOC service provider can benefit your company and customers in a number of ways:

  • Savings in Time: Your IT personnel will get more time to concentrate on other activities without dealing with unexpected network difficulties, mediation, and troubleshooting. A respectable NOC network operator will notify your personnel of any issues they cannot resolve. This will raise your income by increasing the effectiveness of your workforce and organization.
  • Cost Savings: Establishing and maintaining your own NOC can be costly, requiring a significant initial financial investment that you might not have. Other expenses include keeping up with technological advances, such as monitoring tools, employing and retaining professionals to give the necessary competence to run the operation, and so on. Outsourcing will alleviate this enormous financial burden.
  • Maintaining Your Reputation: Choosing the ideal NOC service provider can help you maintain your reputation as a trustworthy, high-performing MSP. If you are a new MSP, the proper applicant will assist you in swiftly establishing a brand that will bring you additional clients and money.
  • Rapid Scalability: When your company expands, so will its infrastructure requirements. An outsourced NOC can adapt quickly to changing demands, accommodate needed expansion, and support new company activities. As you provide new products and services to clients, an outsourced collaborator can help you reduce time-to-market.
  • Individualized Client Attention: In addition to the time savings mentioned above, outsourcing enables you to provide your clients individual attention, particularly those with unusual IT system requirements. These requirements, for example, may necessitate bespoke run books. Creating those requirements takes time. A reputable NOC service provider has the time to construct customized run books, something your team may need more.

Two Major Drawbacks

There are just a few factors why outsourcing business NOC services might not be a wise option, which will aid in your decision-making procedure.

  • Lack of Control: To what extent are you ready to relinquish control and involvement in the operation of the NOC? In this case, we’re talking about the deployment models that your outsourced NOC network operator may give. A good one would be adaptable in terms of responsibility sharing and will provide you with some control and visibility over their operations.
  • Finding the “One”: The most challenging aspect of this is finding the right MSP. Your ideal MSP should be a real partner, not simply another supplier on your list. Furthermore, they must be capable of meeting your long-term aspirations for the future as well as your immediate demands. It is only to be hoped that the supplier you have selected will turn out to be a trustworthy and effective business associate.

What is the Difference Between a Network Operations Center and a Help Desk?

An IT help desk is a team of IT support experts that work in-house to address end-user difficulties. Technicians are usually reactive since they reply immediately to the user to remedy technical issues as they emerge.

Help desks need not routinely check client connections for possible problems, unlike NOCs. Some NOC service providers incorporate a support desk feature in their offerings. However, many MSPs choose to maintain the help desk role rather than delegate it to the NOC services department to maintain control over the customer-facing tasks.

Wrapping Up

As a white labelled solutions agency, Infrassist provides comprehensive professional 24×7 NOC management for your SMB or MSP, allowing your firm to reap the benefits of a high-performance, well-managed, and regularly monitored IT network infrastructure. This top-tier organization delivers end-to-end solutions through its unique Full Technology Lifecycle Support Model. Your company will no longer need to spend money on an expensive in-house IT team and department.

You and your employees can focus on critical business tasks and initiatives crucial to your organization’s mission and productivity by partnering with this highly qualified, experienced, and effectively managed NOC services provider. Offering smooth, dependable, and secure data storage and secure, dependable, and cutting-edge Internet technology services, you will have full access to IT network service advantages every day, every week, and throughout the year. These premium NOC benefits will improve your business operations, resulting in increased profitability and success.

noc alerts

Contribution of Advanced Engineering through NOC Alerts

Even though network operations centers (NOCs) are necessary for a technical support procedure to work, many older NOCs could not provide the service levels that were needed. A NOC can only work well if the people, processes, and platforms that make it up all make decisions and act in the same way. NOCs face many problems sorting alerts to find actionable notifications and notify the correct response team.

But people will always find ways to improve old technology to solve new problems. To learn more about NOC alert engineering, you need to know what NOC is.

What Is a Network Operations Center (NOC)?

A network operations center (NOC) is a physical place where network infrastructure is watched over and fixed. A network operations center is a central place where IT teams can always check on the health and performance of a network (NOC). The NOC is the first line of defense against problems with the network.

Through the NOC, companies have complete visibility into each other’s networks. This lets them spot any strange behavior and either avoid problems or fix them quickly if they do happen. The NOC manages infrastructure and equipment, such as wireless systems, datasets, firewalls, network-related devices, telecoms, dashboards, and reporting. Its management solutions also include listening in on customer service calls, using ticketing systems for technical support, and integrating network tools for customers.

The NOC is a vital part of making sure customers has a good experience. No matter how it’s set up, the NOC staff’s job is to find problems and make decisions quickly to fix them.

What is a NOC’s function?

Simply put, a NOC’s goal is to ensure that the network is always up and running at its best and always available. The NOC did handle several essential tasks, like:

  • Keeping an eye on and evaluating the network for problems that may come from outside sources and need special attention.
  • Taking care of servers, networks, and devices, such as installing them, updating them, fixing problems, and allocating them to different devices.
  • Security services, such as monitoring, risk assessment, and tool deployment, are part of security.
  • Managing the firewall and intrusion protection system and providing support for antivirus software.

Network performance has never been harder to manage and keep an eye on. Organizations have to deal with networks that are getting more complicated because they have offices worldwide, employees who work from home, and a growing number of devices to keep track of and manage.

What are NOC alerts, and how do they relate to engineers?

Countless numbers of servers, emails, application monitoring equipment, and ticketing services contend for the attention of a NOC analyst. A NOC engineer is a proficient person who monitors large computer servers and networks from a central location or via satellite for problems.

What should a NOC engineer know?

A bachelor’s degree in CSE (computer science engineering) or a related field is required. Extensive background as a NOC engineer, they should have Experienced with network infrastructure deployment, management, and diagnosis. Familiarity with server hardware systems, such as Dell Blade, UCS, and HP systems.

What responsibilities do NOC engineers have?

Engineers and technicians in the network operations center (NOC) are accountable for ensuring network accessibility by tracking potential service disruption scenarios. They are adept at detecting system problems, recognizing prospective red signals, and activating the appropriate response teams. NOCs assemble the necessary resources to handle an incident and enable incident communication throughout the response team. NOCs keep their knowledge bases current through detailed reporting and documentation.

What Challenges Do NOC Engineers Face?

The effectiveness of NOC teams is evaluated by how rapidly they find and solve network problems. Engineers must track emails and networks in shifts to ensure complete coverage and high productivity levels. They may even employ artificial intelligence tools to identify network problems and orchestrate preventative procedures to keep systems operational.

Adjustments were made aside; NOCs still look like significant obstacles. Three critical challenges confronted by NOC engineers are:

1. Alert Racket

Monitoring tools, phone calls, help desk tickets, and AI systems all alert technicians. As the number of NOC alerts increases, it becomes challenging to differentiate between accurate alerts and “noise.” If technicians must manually sort through the alert system to regulate priority levels, critical alerts may be missed, leading to system outages.

2. Alert Volumes

Monitoring tools that increase the availability and uptime of a company’s network have inherent drawbacks. The massive NOC alert volumes generated by monitoring tools helped to alert fatigue, particularly during the epidemic when a substantial chunk of businesses is conducted online.

3. Generalists

The length of incident response times is one of the most significant obstacles NOC technicians go through. Technicians are responsible for monitoring systems and coordinating with retort sides, but they are not anticipated to understand networks. They might face difficulties mobilizing and assembling the appropriate resources when intricate system issues arise.

Introducing engineering Bots to NOC Advancement:

NOCs do not have the luxury of manually coordinating incident teams if there is a network availability problem because they do not have the resources to do so. For the NOC technicians to accomplish their objectives, they will need to drastically cut the time spent coordinating their efforts with other relevant teams and communicating with them. Automated solutions, such as an alert management system, assist network operations centers in locating and resolving incidents regularly. This assistance can be obtained in several different ways. There are a variety of channels through which one may acquire this assistance. The following are the five most significant ways in which it improves the operations of the NOC:

1. Implement Actual NOC Alerting: Implementing actual NOC alerting improves both the availability of the system and the amount of time it is online by providing the NOCs with more opportunities for collaboration and communication. When incident notifications are obtained, NOCs communicate high-significance alerts to the relevant on-call specialist responsible for monitoring the system.

2. Improving the Actual Alert-to-Noise Ratio: When time is of the essence, technicians cannot afford to waste precious minutes sorting accurate alerts from noise. This is why the alert-to-noise ratio is so important. If NOCs focus their resources on analyzing noise, they risk becoming distracted from the actual incidents that need their attention.

3. Notifications Based on Keywords: Notifications Determined by Keywords NOCs that receive ticket incidents can improve their systems by using alerts determined by keywords. The NOC has been alerted, and the alert has been sent to the NOC responders. If the conditions specified in the requirements are not met, the NOC staff on call will not be contacted.

4. Centralized Contact Management System for contact management: Without alert automation tools, engineers would have to rummage through Excel sheets, Google documents, and detailed notes to locate the appropriate on-call specialist. System components that enable quick communication with subject matter experts are required in network management centers.

5. Maintaining Well-versed Stakeholders: Keeping Stakeholders Informed When an incident occurs within an organization, it affects various stakeholders. The extensive notification platform is responsible for automatically distributing situational reports to stakeholders.

In the end, what is the potential future for NOC engineers?

As the need for NOC engineers continues to increase, they have a bright future. The necessity of conforming to the system’s requirements will only grow due to technological progress and progression. While interacting with other IT community members, Network Operations Center (NOC) Engineers are responsible for ensuring the success and stability of the system.

network operations center

Recent Developments in Network Operations Center and Potential for Enhancement

The incredible thing is that rapid progress may be feasible in many Network Operations Center(NOC). The first step is to observe the organization’s employment structure and the requirements for advancement. Network Operation Center follows a hierarchy promotion path. If that’s the case, you may have no option but to wait it out. However, most companies allow career-minded techs to skip the line.

Scope of improvement for Network Operations Center:

The NOC’s tracking and resolution processes have some flaws. These present opportunities for growth and increased value. However, resist the temptation to believe that you must collaborate with a slew of incompetents. The fundamental nature of data technology typically causes troubles in the NOC. Rapid advancement means that NOC is constantly battling to keep up with the times.

There are a few areas where most people can make improvements:

  • Monitoring. Is the NOC monitoring all end nodes and procedures that it should, or are infrastructure flaws infiltrating faster than engineers can keep up? Finding an understanding the NOC is not even looking for is impossible.
  • Diagnostics. When monitoring reveals a symptom, diagnosis identifies the disease. A rapidly evolving NOC can easily misidentify or even ignore critical metrics.
  • Knowledge base: The knowledge base of a NOC guides its decision-making process. Too often, occurrences are poorly studied or wholly omitted, resulting in redundant systems and poorly thought-out solutions.
  • Escalation. An effective escalation structure is essential for any NOC or help desk. It keeps high-level engineers from being overburdened, enabling the lowest tier to manage as many problems as possible. Equally as important, issues should not waste time among lower divisions when they are unprepared to handle them.

Automation is usually the key to creating upgrades in the following areas. The NOC typically becomes much more proactive by identifying the predictable and arranging systems to take the appropriate action, liberating techs to find deeper insights.

What is a Network Operations Center?

The NOC refers to a centralized location in which events that substantially impact services and infrastructure are monitored and managed 24 hours a day, seven days a week. You can handle this location directly or through companies that outsource the third party.

It doesn’t matter much about advancement, though the NOC may supervise the overall growth surroundings because it’s a “live service” for developers.

Screens are the cornerstone of any NOC as a service provider’s mission control. The screens are the focal point of the walls. Then there are the operator desks or other features that are required, such as:

  • Telephones for communicating with relevant field/specialist support personnel and third parties.
  • Computers equipped with email, collaboration, and reporting software.
  • Service management software for tracking and increasing major events
  • Remote access and troubleshooting software for affected elements
  • Debugging guides and knowledge representation for mentioning system information
  • Television screens that display news, social feeds, and other pertinent information sources

What occurs at the NOC?

Monitoring & event management are the two most important jobs at the NOC. Other NOC activities include:

  • Traffic study
  • Network configuration management
  • Identification and response to faults
  • Diagnosis
  • Maintenance

Some NOCs are also employed to monitor security alerts, though some professionals advocate for detachment to use a Security Operations Centre (SOC) because of privacy concerns.

What types of people work in a NOC?

The NOC engineer is the front employee who is responsible for:

  • Understand how things work
  • Be able to pinpoint the source of problems using experience and analysis.

Based on the service provider’s service offerings & infrastructure layout, the job scope of a NOC engineer may be pretty broad. Some organizations also delegate backups and patch management to NOC personnel.

Traditional NOCs’ Roles

NOCs have been used by organizations to preserve an operational view of the network and also its services. NOC engineers and analysts adhere to best practices when monitoring network performance, handling service desk tickets, triaging and troubleshooting, and escalating problems.

NOC transformation

The NOC transformation process can look very different depending on the organization. Virtualization and automation are the driving forces behind NOC modernization. Instead of undergoing fundamental changes, many enhancements to NOCs are implemented as part of business strategies to virtualize, integrate, or modernize networks. These sorts of upgrades are carried out by network teams for those teams to realize their objectives of reducing downtime, increasing end-user satisfaction, and innovating.

Within the realm of networking, teams place a priority on advancement in the following categories:

  • network safety
  • the virtualization of network infrastructures
  • computerization of network processes
  • the enhancement of the performance of network operations

He explained that in enhancing network operations, teams investigate ways to improve service contract compliance and reduce mean resolution time. In certain situations, NOC teams are tasked with troubleshooting problems that initially appear to be network-related but are subsequently determined to be security incidents. If network and security teams worked together, they might be able to cut down on that lag time, which is potentially very important in the event of a security breach or attack.

NOC Transformation in the Future:

Although NOC transformation may result in cohesive operational processes with cross-domain workgroups, not all firms require radical change when slight revamps, and modernization suffice.

Let me take the example,

According to the ITIC’s 11th annual Regular pay Cost of Downtime Survey, compiled in 2020, 40% of enterprise survey participants approximated that an hour of outages cost an organization $1-5 million in revenue, end-user efficiency, and administrator remediation. They discovered through evaluation that they need high levels of awareness of elements, setups, and interdependencies that can imply service status and concerns. One such functionality that institutions can utilize to meet this need is the Network Operations Center (NOC).

In the world of technology, it is far too simple to casually use the term “word change” while simultaneously losing track of what the term entails. Take, for example, the business of networking. Because of the nature of remote work, VPN protocols and access control must be rethought. A network’s automation necessitates a transition from performing tasks manually to relying on automated procedures. Improvements in security and visibility increase the amount of cooperation with security teams. These developments have a domino effect on other parts of the industry, causing additional transitions such as transforming network operations centers (NOCs).

NOCs are not an exception to the rule that transformation happens in stages of varying incremental increases and levels; these stages are determined by enterprise techniques, risk, and motivation. Some companies do not operate network operations centers (NOCs) because they do not find a need for them. Others are gradually revamping their NOCs and working toward a full-fledged NOC transformation.

Transform your NOC operations mindfully!

Shifting away from a self-contained NOC and toward unified operations can help to streamline IT processes and enhance service delivery. However, impartial NOCs remain an established and trustworthy method of monitoring operations – and abandoning them is an interruptive strategy that may not be suitable for every organization. NOC transformation is not for everyone, and transitioning from a conventional NOC to an incorporated cross-domain control center is not always a best practice.

What is network operations center analyst?

Network analysts are employed by businesses to optimize IT network operations. They plays a crucial role in analyzing system issues and breakdowns the moment they occur across enterprise networks of clients and other users. Their duties include analyzing network requirements, setting up computer networks in one or across multiple locations, and configuring computer hardware and software for optimal network communication.

What is a data network operations center?

The NOC is the network-centric control room for the data center. It enables specialized personnel to monitor the data center’s network infrastructure and quickly address any issues that may arise to prevent data loss.

Why have a network operations center?

NOCs are needed by any organization with IT infrastructure that requires high availability encompassing networks, servers, applications and websites. Network operations centers provide back-end maintenance, support, and resolution of problems to ensure client and organization uptime

What does NOC Engineer Do?

NOC Engineer Skills and Responsibilities to Be a NOC Expert

The NOC engineer is primarily responsible for monitoring and executing the daily operational tasks to manage IT solutions and assist IT infrastructure.  NOC engineer remotely or centrally monitors massive computer servers and networks for problems. Typical NOC engineer activities include:

  • Analyze events performing troubleshooting and incident reaction on the systems
  • Effective communication with web technicians or third parties liable for resolution
  • Track issues until they are resolved

What are the roles and responsibilities of NOC Engineer?

NOC Engineers fix any issues with servers, networks, and telecommunications through constant monitoring and troubleshooting. Network Operations Center (NOC) requirements include network services, network management, administration swapping and routing, and Linux. Their obligations are extensive, necessitating highly qualified personnel.

NOC positions carry a great deal of responsibility, as they are responsible for the stringent monitoring of numerous systems and networks. They must ensure 100% availability of all IT systems. These NOC Engineers continually monitor network problems, malicious software, and all security issues. Their decisions must be made swiftly, necessitating a knowledgeable NOC engineer to retain organizational effectiveness and an ideal network.

• Problem Diagnosis and Resolution: As NOC engineers, they are responsible for resolving all issues related to their IT services. The NOC Engineer utilizes standardized methods to troubleshoot and fix network issues. They are constantly collaborating with other IT teams, customers, and distributors to improve the efficiency of the route.

• Handling of Alarms and Escalation: The primary responsibility of the NOC engineer is to resolve all technical and quality-related issues. In certain instances, problems are too complicated to be resolved quickly. That’s when the NOC engineer should seek assistance from upper management. They must maintain communication with the vendors and the team to avoid any issues.

• Customer Interaction: To be a NOC engineer requires constant customer interaction. In addition, they must treat the clients with tact and courtesy. Although the NOC engineer’s role varies slightly depending on the situation, they must manage customer requirements.

• Recordkeeping and Reporting: The NOC engineer includes network support by maintaining close relationships with vendors and clients. The NOC engineer is responsible for maintaining a current and precise knowledge base and tracking and documenting all technical problems in a detailed manner

NOC Engineer competencies and skills:

Those who work at the NOC must naturally possess excellent eyesight and quick reflexes. In addition, the NOC Engineer necessitates a specific set of abilities for one ‘s role, including:

Strong understanding of service model, design, asset configuration, and the effects of events and symptomatology on the business

  • Expertise in monitoring, ITSM, backup, and disaster recovery tools
  • Expertise in service-related subject material and business procedures
  • Understanding of incident designs, diagnostic tools, and procedures
  • Analytical expertise and Interpersonal skills

This particular position is on the front lines, where rapid detection and evaluation of events are essential for the prompt detection and evaluation of incidents. To be able to efficiently support service delivery, mainly when working in a dynamic service environment, NOC engineers must engage in regular training.

The Engineer’s Extra Capabilities in the NOC:

  • Email hosting services and management of voice and video data
  • Monitoring of power failure & system backups
  • Management of vendor tickets, Supervision of common threats, DOS attacks, and viruses
  • Configuration of hardware, including routers and firewalls
  • Participating in on-call lineup shifts whenever necessary, 24 hours a day, seven days a week
  • Identification and mitigation of potential network issues
  • Making a recommendation for enhancements to the network and productivity of an organization

How to Become an NOC Engineer: Education and Credentials:

A Bachelor’s computer science degree is a requisite for most NOC jobs. This is because this degree tends to cover various computer-related topics. These classes cover every aspect of network security, programming, information technology, network administration, design, and computer algorithms.

The core subjects instruct students on comprehending and troubleshooting a wide range of network mistakes and anticipated complications. Because there are no essential requirements for becoming a NOC engineer, students can begin their careers immediately upon graduation. Excellent oral and written conversational skills are a plus for this career.

However, candidates with extensive problem-solving expertise in computer networks may also apply. In addition, training programs are an excellent way to enhance your resume and showcase your skills. Consider the following certifications pertinent to NOCs:

  • Certification in Security & ISO
  • Network Operations Center Engineer
  • Certification in ITIL

Companies frequently seek NOC engineers with prior experience with the company’s hardware and software, while they are occasionally willing to offer on-the-job training. Companies are becoming more concerned about network integrity, and security as their dependence on computer networks grows.

Future of NOC Employment & Opportunities:

Their future is bright as the demand for NOC engineers continues to rise, and as technology progresses, the need to meet technical specifications rises. NOC Engineers are required to ensure the success and stability of the system while interacting with IT professionals.

  1. The Worldwide Network Operations Center is responsible for: Global network operations center, or GNOC, is the future. Two network operators in multiple places can ensure seamless connectivity for users in different regions. ITIL or the IT Infrastructure Library, certification teaches individuals and organizations how to utilize IT as a tool. This ITIL is useful for NOC engineers seeking to advance their careers.
  • Operations Center for Information Security (ISOC or SOC): The analyst at the ISOC, SOC, or Data Security Operations Center monitors data flow and prevents malicious activity. These duties also entail identifying and analyzing vulnerabilities requiring preventative measures and threats.
  • Broadcast Technology: The broadcast engineer’s responsibilities vary based on whether they collaborate for radio, media, or television. Their primary duty is to ensure that the program is televised on time and in good quality.
  • Principal Control Operator: The primary control operator is responsible for monitoring the quality and precision of on-air products. In addition, they guarantee the operation’s continuity and smoothness.

What Does a Network Operation Center (NOC) Engineer Do?

The NOC engineer is primarily responsible for monitoring and executing the daily operational tasks to manage IT solutions and assist IT infrastructure.  NOC engineer remotely or centrally monitors massive computer servers and networks for problems. Typical NOC engineer activities include:

  • Analyze events performing troubleshooting and incident reaction on the systems
  • Effective communication with web technicians or third parties liable for resolution
  • Track issues until they are resolved

We hope you got all about how NOC engineers; if you still have doubts, you can just comment below! 

outsourced noc services

Should an MSP outsourced NOC Services? A Mini-Guide on NOC Outsourcing

Outsourced NOC Services

The pandemic disrupted many businesses but also sowed seeds for many, to grow. Even at a time like this, as an MSP, the one thing you cannot afford to risk is- your clients and their network. With the blow to businesses and teams scattered at remote locations, companies wanting to cut their operational costs is natural. But how can an MSP not only reduce costs but also onboard new clients and improve service quality, simultaneously? It may sound too good to be true but the option that enables this is- Outsource NOC Services. 

If the right Master MSP and the right resources are found, things can be exceptional for you; all you need is a capable, knowledgeable, skilled team.  

 

What do outsourced NOC Service Providers do? 

Similar to your in-house NOC Team, their sole purpose is to ensure that all your clients’ systems are patched and in a healthy state. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities. The outsourced NOC team should also ensure that all managed AntiViruses are enabled & updated and all Backups are systematic and in order.

Outsourcing NOC Services: a good option or not? 

Often MSPs can face this question. For some, there’s constant juggling between hiring an in-house resource and outsourcing. But is outsourcing the right option for you? Below are some scenarios which would address your dilemma and provide more clarity. 

You should outsource NOC Services if you: 

  • Have fewer clients and want to increase your clientele, without a massive increase in operational costs 
  • Want to improve the quality of your service without a massive increase in operational costs 
  • Find hiring and training a skilled resource to be time-consuming and stressful 
  • Need access to all the services a pool of talented engineers can provide 
  • Need a team to look after your clients’ network 24×7 

How do I outsource NOC to the right company? What factors should I consider?

If you’ve narrowed in on “Outsourcing”, the following question in your mind would be “How do I find the right company to outsource to?”. That’s a valid question. You must have shortlisted a few companies, now how to finalize one? 

  • Check how many clients the company has successfully served? 
  • Contact them or check their website to see if they have enough skilled resources. 
  • Size of the company- is the Master MSP serving other clients of your size or are they serving too many or too few. It is very important to find an outsourcing partner that understands the problems, challenges and has appropriate solutions for a company of your size.  
  • Cost comparisons- Finding a Master MSP that serves other clients like you, means that they’ll most probably fit-in in your budget 
  • Usually, Master MSPs tend to be vendor-agnostic, check if they can indeed work on the platform that you function on
  • Lastly, a major inhibition for many is- Trust. How can you trust a company that is located miles away from you, as outsourcing involves the transfer of confidential data and information? Well, look for certifications that prove how serious Information Security is to the company. For instance, a relevant ISO certification can help prove the authenticity and is a highly regarded testament.

  For more general factors that you should consider, you can read this article by business.com

What you should expect from your prospective NOC partner? 

  • Do they just monitor or do they monitor, troubleshoot and remediate as well? 
  • Do they support legacy systems as well as the latest technologies (depending on your need)? 
  • A clear, well-defined SLA (Service Level Agreement) 
  • AV and Backup Management
  • 24x7x365 support services- ensuring up-time and efficiency
  • An experienced, trained team that has the right technologies and processes in place to serve a myriad variety of clients. 
  • Seamless coordination between people, technologies, processes enabling quicker response times and prompt actions 
  • Detailed documentation 
  • They should look after Vendor Liaison when needed 

 

What you shouldn’t expect from an outsourced NOC Team? 

Similar to your in-house NOC Team, an outsourced NOC Team would also not remediate security threats. 

But the 24×7 Monitoring and proactiveness of the team can help them notify you of unusual activities if any. Once the team raises an issue, the authorized security team can look into it. 

 

Advantages of outsourcing NOC Services

  • Your team can focus on business expansion rather than technicalities and troubleshooting routine tasks. Focusing on more revenue-generating tasks can lead to a faster growth 
  • Finding, hiring and training can be avoided
  • Cost Advantages- you can easily compare the costs you would incur when hiring an in-house resource as opposed to getting an equally skilled outsourced resource
  • You’ll need fewer physical devices 
  • Fewer downtimes 
  • Prompt response to outages, when they do occur
  • Round the clock support 

 

If you are looking for a NOC Partner, look no further. Master MSPs like Infrassist work as your white-labelled NOC Service Providers enabling you to leverage technologies that will help you serve your clients better. Our NOC team provides 24×7 cost-effective, proactive solutions that help MSP serve their clients in an agile & effective manner.

Infrassist has been ISO 27001:2013 Certified for the second consecutive year which highlights that we have all the systems and processes in place to ensure information security of not only us but our clients as well.

To know more about us, our story, our Certifications and read some testimonials, you can click here.

Frequently Asked Questions

What is remote NOC?

Remote NOC is the ru003cspan data-contrast=u0022autou0022u003eemote management of your client’s IT Network and to check if they are in a healthy state or not. It ensures that all your clients’ systems are patched, backups are updated or not, and ensures network security too. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities.u003c/spanu003e

What is an outsourced NOC?

When you outsource your IT Network (to MSPs) or your clients’ IT Network to a third-party (to Master MSPs), it is an outsourced Network Operations Center (NOC). Which simply means, you are not monitoring, managing or fixing your IT Network but some third party is.

What does a NOC engineer do?

A NOC Engineer performs three major tasks: Monitoring, Alerting, Troubleshooting and/or fixing alerts.u003cbru003eu003cstrongu003eWhat do they monitor?u003c/strongu003eu003cbru003eThey monitor devices like Laptops, PCs, Tablets and Servers, Workstations etc.u003cbru003e

Which types of organizations should keep a NOC in-house?

Well, you may feel important to have an in-house NOC, highly depending on your circumstances but the setup, infrastructure, hiring NOC Engineers who have the right skillset can be challenging. Whereas outsourcing can help you cut costs on Infrastructure and help you minus the hiring stress (if you outsource to the right partner or a partner that fits your needs.)