Helpdesk

Add an extra member to your IT Team
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Our global helpdesk support service is handled by our certified, IT Engineers. Expect highly professional IT Support along with round the clock Network Monitoring Services. All the tasks and calls that take up your time and distract you, leave them to us and rest assured. Infrassists’ IT HelpDesk Team has 50+ skilled and certified engineers that work round the clock to give our customers the best IT Support.

What you get:

Less Frustration,
More peace

A little more time

No support related calls from customers

Peace for you and your customers

Satisfied customers

There’s no shared team concept in play here,
Get a DEDICATED ENGINEER at offshore pricing!

A helpdesk engineer is in constant contact with your customers, so they must be proactive, skilled, knowledgeable, and DAMN GOOD if we may say. Client satisfaction is dependent on their performance afterall.

And we all agree, there’s nothing like a happy and satisfied customer, right?

And that is why we have the best talent, for you

Infrassist offers 8×5 Helpdesk Support to your end customers.

It’s like having an extra engineer working for you but at half the pricing (or even less). Here’s a glimpse to what you can expect from them:

  • 8×5 Support
  • Resolution over Chat and Call
  • Constant in-sync with your IT Team
  • Ticket Management and Resolution
  • Managing RMM Alerts
  • Patch Management
  • SNMP Monitoring
  • Backup checks and troubleshooting
  • Weekly and Monthly Reporting

Platforms We Support

Need a hand to attend customer concerns regarding NOC or RMM?