A Guide to Disable Google’s QUIC Protocol

You may have never heard of it, but if you are a Chrome user, chances are you’ve used Google’s QUIC protocol.

So, what’s the big deal here? QUIC is Google’s experimental, low-latency internet transportation protocol over UDP, a protocol that is often used by gaming, streaming media, and VoIP services. The name ‘QUIC’ stands for Quick UDP Internet Connection.

  1. Many users might have faced the issue while accessing streaming media in Chrome.

Example: YouTube videos not loading as expected, or issues where application enforcement fails to apply.

You may see an error like the one in the screenshot below:

  1. If you disable QUIC Protocol in Google Chrome, then you might not face this problem again. Once you disable QUIC, then your web surfing capacity will also improve in your browser.
  1. Follow the steps below to disable QUIC protocol on Google Chrome internet:
  • Open Google Chrome.
  • In the URL address field, type chrome://flags and press Enter.

  • Type quic in the Search flags field to filter the list of flags. Select the option ”Disabled” from the drop-down menu next to Experimental QUIC protocol.

  • Restart Google Chrome for your changes to take effect.
secure connection failed

How to fix the “Secure Connection Failed” Error in Mozilla Firefox

Have you ever seen the “Secure Connection Failed” screen in Mozilla Firefox and been clueless about what to do? Here’s how you can fix the error.

Why does the “secure connection failed” screen show up?

To keep your device safe, there is a built-in SSL Filtering SSL Scanning feature. This feature protects you from entering malicious websites. The “secure connection failed” error that you see is because your SSL filtering is enabled.

  1. Here’s what the screen looks like
  • In spite of this, users can access the websites they want. How? Read further?

How to fix the “Secure Connection Failed” error in Mozilla Firefox

First, type about: config in the URL box

  • A screen like the one shown below will show up. Click Accept the Risk and Continue and after that, you must type OCSP below highlighted.
  • Once OCSP pops up, select the security.ssl.enable_ocsp_must_staple and toggle that value to false. Or you can double-click on it to toggle to false.

  • Now refresh/ reload the secure website error page

As you can see below, it should be working now.

Note: Firefox uses a live certificate and that is a very secure channel but after disabling this configuration, your channel does not remain secure. This is because Firefox’s live certificate is disabled after this toggle.

Upcoming

We upload a new blog on our website, every Thursday. You can explore our website to know more about us.

volsnap error event 36

How to fix Volsnap Error 36

A volsnap error shows up when you are dealing with low disk space in any drive (C, D, E or F Drive or any external Disk Drive). When this error appears, you would not be able to take a backup.

If you are using a hard disk which you are trying to backup, you may see a message such as “Failed to Backup”.

The Volsnap source errors are events that are listed in the Windows System event log. Such events usually contain relevant troubleshooting information as to why the shadow copy got dismounted and as a result, causes the backups to fail.

The shadow copies of volume D: were aborted because the shadow copy storage could not grow due to a user-imposed limit.

Description

What is a Shadow Copy?

Shadow Copies are nothing but Snapshots. A feature available in Windows file which creates these snapshots of a disk volume. You can create or store these snapshots or shadow copies on a local disk, an external hard drive, or even a network drive.

It is a type of technology which enables backup of files and creates snapshots of files and drives based on a schedule.

You have probably more shadow copies than you may know. Every time a system restore point is created, you will have a shadow copy.

Every time a system restore point is created, you will have a valid shadow copy. 

Shadow copy is what you use to recover deleted files.

Procedure to fix Volsnap Error

Firstly, identify the volume ID in Event Viewer.

Then go to the Shadow copy configuration window by right-clicking on any storage drive > click on Configure Shadow Copies option

Now, check how much free disk space is available on the system volume in Windows Explorer.

Open Control Panel > System > Advanced System Settings.

On shadow copies configuration window select the volume id same as shown in the event.

Click on Setting > Under Maximum Size : Select Use limit > Set it on 320 MB > Click on OK

Then again go to Settings for the same storage id > Under Maximum Limit option Use Limit as “10% of total storage of that drive” > Click on OK

For example: If your drive’s total size is 100 GB then the shadow storage should be 10 GB.

Once you do this, the error should not appear again.

Some of these blogs may be of interest to you: 

How to fix Microsoft Error Code 80090016 

IT Outsourcing from India: 6 reasons why you should 

How to get the right clients for your MSP Business 

Fix Clock Drift Monitoring Error on N-able N-central 

ConnectWise Automate: Show devices that are more than X years old 

Take Control RDP Connections not working in N-Central 

managed it services

Signs that a White label Managed IT Services provider is the right choice for you

White label Managed IT Services

Being an MSP(Managed Service Provider) you know why you do what you do. It is to help your customers not worry about the technical tasks because they may be overloaded or may not be technically sound to maintain a network and keep it secure. It is because you have expertise that they don’t that you started your MSP Business.  

But what if you have taken too much load and now you are the one that is overloaded with tasks? You are clueless as to what to do and you have no direction. Maybe you are aware of the concept of a white label service provider but do not know if you need one. Fret not. You are at the right place. Read this article further to know if a white label Managed IT Service Provider is the right choice for you or not. 

Outsource if you feel overloaded 

You have many customers and many nodes to manage but your engineers are overloaded and there’s no way on earth you can give them more tasks than they already have. You have taken up too many clients and it is getting difficult for your team to manage the load. They can’t take up any more tasks and the costs of hiring an engineer or two would be expensive. Not only that, if your existing engineers take up the task of training them, a lot of their existing tasks would take a back seat. And even if being the owner and a technical guy, you take up the task, then how long will you keep doing this? If you are getting involved in the IT Tasks, when will you have time to grow your business? This is when the option of outsourcing would be of great help to you as it will significantly reduce the Operational Costs. 

Why Outsource? Why not go for in-house engineers? 

Well depending on where you live (USA, Canada, Australia, New Zealand, Europe or UK) you might find that the cost of hiring a skilled, in-house engineer is a lot more when compared to outsourcing the same to engineers in a developing country. Also, if time as a factor is taken into consideration, then sourcing great talents, hiring them and training them would eat up a lot of time.  

You do what you do best, what you don’t, outsource it 

If you feel that the engineers in-house are not skilled enough to handle tasks other than the routine monitoring and troubleshooting tasks. For example, if you have never worked on Cloud before, it could be a steep learning curve for you. Processes on the cloud, the infrastructure there, and the security settings are very different and you’ll need an expert to implement these processes successfully and seamlessly (causing minimal interactions). 

Outsource if you want to expand your service portfolio 

If you are an MSP that is focused on Managed IT Services (providing on-premise support and NOC support) and let’s say you’ve never ventured into the Professional Services, you could try it now. Professional Services include Automation, Device Management, Data Loss Prevention, Advanced Threat Protection or Power Apps, SharePoint, OneDrive etc. If these are all new to you, you can choose to outsource to a company that could fill the gap. 

As mentioned above, do what you are best at, and outsource what you’re not the best at. If your team is skilled at M365 but they’ve never been into traditional MSP Business, then outsource those to experts. This would give you the ability to provide more and there will be no learning curve as well.

Outsource IT for after-hours support or overflow support 

Your engineers are already giving it their all. You can’t ask them to stretch themselves to work more. You are running short of engineering minds and you need extra hands that could work for you on weekends or during holidays or after office hours. Outsourcing IT to a company that doesn’t lie in the same time zone as yours could be really beneficial. So, if you are residing in the US and you want after-hours support since you have promised to give 24×7 NOC Support, instead of hiring engineers for the night shift, you can outsource an engineer to a service provider in a different time zone. And if you have one in-house engineer for the t shift, you can hire extra engineers from another country. 

Verdict 

If you want to give your customers a vast portfolio of IT services, uninterrupted support, and fewer operational costs then we suggest you partner with an individual or another company. And if you want the services to remain ghosted, that is, the service providers’ name wouldn’t be mentioned anywhere and you would have the right to present reports under your name then a White Label Managed IT Services Provider is the right choice for you.  

We can be your catalyst 

If you are a small or mid-sized MSP that is looking at cost-cutting and if you are open to outsourcing then we are here for you. The benefit of a White Label Service Provider is that we remain anonymous. So, you can pitch the services we offer in your name. The benefit for you is that you can expand your portfolio of services and offer those to your clients. A win-win situation for both.

And the plus point being, there is no learning curve for you. How? Send us an email at partners@infrassist.com

Power Menu Hibernate Windows 10

How to enable Hibernate (Power Menu) via Intune

One of our MSP Partners wanted us to enable the “Hibernate” option (one of the options in the Power Menu) on all the devices in their customer’s IT network. If you want to enable the option in your IT network, continue reading this blog to know-how.

What is the “Hibernate” in Power Menu?

When you press the Start Menu or the Windows Button, or Ctrl+Alt+Delete, you get to view different options. Among those are the Power Menu options Shut down, Restart, Sleep, Lock, and Hibernate.

If you don’t see hibernate and you want to enable or disable this option across all the Windows devices in your IT Network then this is how you can push it across multiple devices using Intune.

Why enable the Hibernate option?

Hibernate uses less power than sleep and when you start up the PC again, you’re back to where you left off (though not as fast as sleep).

Use hibernation when you know that you won’t use your laptop or tablet for an extended period and won’t have an opportunity to charge the battery during that time.

Step 1. Open portal.azure.com Admin portal with global admin credential.

Step 2. Open Intune & Go to Devices and select “Configuration Profile” & Create Profile.

Step 3. Provide the Name of your Configuration Profile.

Step 4. In the Configuration settings search for “hibernate” and select the “show hibernate in the power options menu”.

Enable “Hibernate in the power menu”

Step 5. After Configuration, go to the “Assignments” option. In this tab, select the device groups to which you want to deploy this profile or power settings.

We recommend you test this on a few pilot devices and then deploy it to every device.

If you want to add tags, add them in the next “Scope Tags” section. To review the changes you have made or the options you have selected, go to the next step which is “Review + Create.

Step 6. Shown below is the final report.

As shown below, you can see that a new option “Hibernate” has been added to the list.

power menu windows 10 intune

What is the difference between Hibernate and Sleep?

According to Microsoft, Hibernate uses less power than Sleep. Your battery will still get drained when your PC is in Sleep Mode. But if it is in the Hibernate Mode, the battery won’t drain that fast. Use this option when you know you won’t be able to charge your device for long and you need to save battery.

Sleep Mode: The reason why sleep mode uses more battery is that when you pause an operation and put the laptop on Sleep, the open files and documents get saved in memory (RAM) and are on standby. So when you open the laptop and resume your work, you can resume within seconds. Continuity is faster as it is in memory.

Hibernate Mode: Why the hibernate mode uses less battery is because the open files and documents get saved in the hard drive. It doesn’t take up much space in Memory. The computer shuts down completely but you can also resume work from where you left off, it would just take more time to load. Go for this option if you are not going to use your laptop for a long time but you still don’t want to close your documents.

Other Intune Blogs that you might like:

Install Line of Business (LOB) Apps via Intune

Install virtual android applications via Intune

White label Managed IT Services Provider

20 best questions you need to ask before you partner with a White label Managed IT Services Provider

White label Managed IT Services Provider

White label service providers remain hidden in secrecy. And in spite of that fact, they are gaining popularity and their business is emerging. Many white label service providers are on the rise. You can see white label managed IT Service Providers, you may come across white label digital marketing agencies, and so on and so forth. 

Should you go for a white label service provider? 

If you need an extra helping hand, an extended team to support you then yes, you can go for such a team. If you don’t mind disclosing the fact that somebody external to your team is helping you out then go for a white label service provider and if not, you can choose to outsource to such companies which would offer you services and expect to have their names in it as well. 

And it is not necessary that you get a White label Service Provider in your city or country. The best talents and brains are spread across the globe. Be ready to expect employees that will be geographically remote. 

And if you outsource to service providers in the South-East Asian regions, you’ll see that the resources you get will be skilled and experienced individuals as well as charge comparatively lower. 

Which factors should you consider to know which Managed IT Services Provider is right for you? 

Before you decide on partnering with a White Label Managed IT Services Provider, you should ask the following questions to your team and their team and your decision should be based on it: 

  1. Do they offer the services that you need? 
  1. Do you see yourself growing if you partner with them? 
  1. What are their goals? 
  1. Do they align with your vision? 
  1. Can they help you boost your business? Do you see a return on investment? 
  1. Do you see an overall cost reduction taking place? 
  1. Do they have the expertise and skilled engineers? 
  1. If the costs of the engineers are the same as the resources you’d find in-house, are they competitive and skilled? Do you find them worth investing upon? 
  1. Are they flexible enough to fit your needs? 
  1. Do they have a business continuity plan in place? 
  1. What are your expectations of them and what are their expectations from them? 
  1. Can they help relieve your hiring and training headache? 
  1. What is the end goal that you both want to achieve? 
  1. Will they provide after-hours and overflow support? 
  1. What is their exit strategy? Is it effortless and one with minimal bottlenecks? 

Before you get into a business partnership with any entity, let alone a White Label Managed IT Services Provider you need to ask yourself the following questions: 

  1. How long have they been in this business? 
  1. Do they have a track record of excellence? 
  1. What do their existing partners have to say about them? Are they happy with the service? Have they scaled profitably?

And if they are a new company that doesn’t have any or many clients: 

  1. Are they passionate enough when it comes to business? 
  1. Do you feel like you can trust them and their Team after having talked to them?  

Conclusion: 

These questions are surely good enough to get you started on your journey of partnering with a Managed IT Service Provider who offers White Label Services. Once having discussed this with your team and if you feel that the answers to these are satisfactory enough, if you feel confident that they can do the task for you and align with your goals and needs then you can go ahead.

In addition to this, a bonus tip would be to check their social media profiles, their presence and activity on it would be an add-on factor that you can consider too and will be a good enough proof for you.

These are just a few basic suggestions that we have provided in order to help you get into a great business partnership but the choice is always yours? 

Some of these blogs may be of interest to you: 

IT Outsourcing from India: 6 reasons why you should 

How to get the right clients for your MSP Business 

Why you need an RMM Admin to make life easy 

ConnectWise Automate: Show devices that are more than X years old 

Fix Clock Drift Monitoring Error on N-able N-central 

Take Control RDP Connections not working in N-Central 

How to fix Microsoft Error Code 80090016 

IT Outsourcing

IT outsourcing from India: Here are 6 reasons why you should

We have all talked about IT Outsourcing many times. We thought why not address outsourcing IT to a country like India. Initially, when companies started outsourcing to India, the main motive behind it was to cut back on costs. But due to the many advancements being made. it’s not just about cost-cutting anymore. People have got skilled, innovative and agile talents to work for them. They are not just a mere outsourced team anymore but a team that adds value and helps generate more revenue.

The IT Services that are outsourced the most in India are Software Development, Web and App Development and Technical Support (something that we, Infrassist, are a part of).

So here is why, one should outsource your IT Service to India, the undisputed leader. 

The fastest growing Tech Hub in the world 

Based on the data from tech-data provider Dealroom.co which was analysed by international trade and investment agency London & Partners (L&P), Bengaluru emerged as world’s fastest-growing, mature tech ecosystem since 2016. 

Also commonly known as the Silicon Valley of India, investments which were at $1.3 billion in 2016 have raised to $7.2 billion in 2020 – which is 5.4 times increase. 

Investments in another major metropolitan city of India, Mumbai, have increased 1.7 times. The amount was around $0.7 billion in 2016 which rose to $1.2 billion in 2020. 

There’s no doubt that this emerging trend that is being noticed in these 2 cities, would catch up in the nation, in its entirety. 

Bengaluru has people coming from all across the country, to make a career, especially in IT, being one of the major industries. 

The tech-savvy, youth population 

“India is home to a fifth of the world’s youth population “  

We can say the country has a young population. The country has a growing youth population that is extremely tech-savvy. Digital Revolution has taken the country by storm and you’ll see companies like WhiteHat Junior teaching kids as young as 6 years to code and develop software. Talks are on to include coding and development as a subject in schools. 

The curious mindset of the people and their ability to “google” and find answers to the questions. This self-learner attitude in the population has made everyone independent when it comes to tech. 

There’s nothing that you won’t get a solution to. 

In India, 550 million users actively use the Internet every day, which is the second-highest number in the world.

The Mindset and skills 

With the government of the nation pushing the youth towards entrepreneurship and innovation, to feed the young minds with the mindset of being “job creators” instead of “job seekers” initiatives like “Digital India” aims at starting a Digital Revolution. Things have changed drastically in the previous decade. 

Because of the importance and priority given to the IT Sector in India, the government has formed tax policies. The Information Technology Act has also allowed various tax benefits for the people.

Low Operational and Labor Costs 

When compared to the rest of the technology-driven countries, you can count India to be the best country you can outsource to. Considering the skills you get, the language, and the hard-working, dedicated and knowledgeable people that you get at that price. Labour costs in India are much lower compared to the other IT outsourcing destinations (especially when you count on, skills and expertise). 

Language 

Well, the slang may not be as polished as that of a Native English Speaker, the focus and power given to English speaking in India is high. A population of about 4.5 million people who know how to speak English. Ever Since Kearney, the global management consulting firm began the Global Services Location Index to see the attractiveness of India when it comes to IT outsourcing and offshoring, we have topped the list right from 2004 to 2021. 

Also, India is said to be the second-largest English-speaking country. And within the next decade, it is expected to quadruple. So, this becomes an added advantage. 

Time Zone and Festivals 

India falls into a time zone which benefits the companies that plan to cater to their customers 24×7. For example, someone in the United States or Canada would highly benefit from outsourcing their IT to India considering the “almost 12 hrs.” time difference. And another advantage is that holidays would be covered. Since very rarely would any festival coincide with the ones celebrated in India. 

The same goes for offering extended after-hours support to countries like Australia, New Zealand, the UK and other European countries.

Conclusion – IT Outsourcing to India 

Surely there may be some disadvantages and every coin has 2 sides but factors such as the highly efficient youth population that is tech-savvy and considering the growth that the country is witnessing when it comes to advancements and progress in the Technology Sector. So, if you invest in India or invest in the IT Services sector in India, it’s a given that you will reap the benefits of it now, and in the future.

What also sets the IT Industry in India apart is the ability and the mindset of continuous growth and innovation. Also, the fact that it is the fastest growing IT hub when compared to its South-East Asian neighbours.

Upcoming

We upload tech blogs on our website every week. Here’s where you can find the blogs that we have uploaded to date.

nutanix vm

How to increase Disk Space in Nutanix VM

We recently got a request from one of our MSP Clients where he asked us to increase the Disk size for the C Drive on Nutanix. Their disk space got full and we could not reduce it any more than we had.

The challenge was to increase the disk space irrespective of all of that.

What is Nutanix?

Nutanix helps accelerate business across public and private clouds. It helps simplify the complexity present in the cloud with its software-defined multi-cloud platform. Along with cloud management, it also offers database services and desktop services.

The thing we check first is Disk Management to check there any unallocated space is there or not.

Unfortunately, there was no unallocated space was there, so we need to increase it from the host.

Login to the Nutanix VM host:-

After login Screen

Then Select VM from the top-left drop-down.

Then select the VM. I would prefer to search it from the search box.

Then you will have the option to Update the VM as shown in the below image

Scroll down and you will have the Disk option.

You can confirm the Disk group from the disk management which needs to be updated.

In our case, we needed to update the Disk scsi.0 where my system Drive C is located.

Update the required size here. We wanted to increase it to 200 GB

After that go to the Disk Management you will see the added space to the unallocated space.

Right-click on the Drive C > Extend Volume > add the size

Upcoming

Keep an eye out on our blog section as we upload new blogs every week. We demonstrate solutions to technical problems that you as an MSP must be facing.

Wbadmin.msc fatal error

Getting fatal error while loading Wbadmin.msc snap-in

You get this message if your desktop repository has failed. Especially when even if you have a Windows Server Backup role installed, it would still show up the below mentioned error.

Cause

The Scheduled backup policy folder in the task scheduler is missing or broken. On startup, the wbadmin.msc snap-in queries, the scheduled tasks resulting in an error when they are missing or otherwise broken.

It also would happen when your backup location disk was failed.

In our case, backup disk health was fine and so we decided to delete the backup catalogue and re-create a new backup schedule by performing below steps:

Resolution

Open Task scheduler > Navigate to Microsoft > Windows > Backup. Note the start of the backup job.

Open elevated command prompt and run this command: wbadmin delete catalog

Enter Y or Yes to continue

After compiling the above command, you should not be able to see any task for backup in the Task scheduler

Open the User Interface Wbadmin.msc, Now you will not see the fatal error message.

Create a new backup schedule.

After creating a new backup schedule, you will see a new task created for backup in the task scheduler.

Upcoming

Infrassist uploads a new blog every week. Keep an eye on our blog section to learn more about resolutions to all your technical problems.

MDM Authority

How to Enable MDM Authority instead of Microsoft 365 Authority

Being an IT Admin, you must set MDM Authority prior to enrolling any devices for management. But if you are a tenant using the 1911 service release and later, the MDM authority is automatically set to Microsoft Intune. But what if you are unable to push apps via Intune? You need to enable MDM Authority for that. Here’s how you can do it. Here’s a real scenario of how we resolved it for one of our end customers.

I have recently started working with one of the Azure test environments and have been trying to push some applications like the ones below, to manage devices via Intune.

  • Google Chrome
  • Nitro PDF
  • Office 365 Deployment

When I download the above applications and try to push it via Intune to the managed device it’s not recognized and shows the application is still in process when I check Manage App on the device.

So how to solve this and recognize why is it not pushing the application to manage the device?

Here is how you can change the settings to easily push and manage apps via Intune.

Step 1

First, you need to login into the Azure Intune Admin console.

Step 2

Once you have logged in, select the Apps option from the left panel in the Intune Admin Portal.

Step 3

Once you click on the App option, MDM Authority is shows Microsoft 365 Authority instead of Microsoft Intune.

Microsoft 365 Authority under MDM Authority

If it shows Microsoft 365 Authority instead of Microsoft Intune, its means it offers fewer management features than Intune.

Microsoft Intune under MDM Authority

It can add Intune, a cloud-only, fully-featured MDM service, to your Office 365 MDM Authority.

Step 4

If you want to change MDM Authority from Microsoft 365 to Microsoft Intune, you need to open this link and check the Intune MDM Authority option.

Step 5

After opening the above link, you may see the below screen where it gives the option to select Intune MDM Authority. Select the option and click on add.

Step 6

Once Intune MDM Authority gets added, you can see the below screen.

Instead of Microsoft 365 Authority, now it has changed to Microsoft Intune.

Once you get this done, you’ll see that all your Intune App Policy will work fine.

Pushing applications to your managed devices will now be possible.

Frequently Asked Questions

What is MDM in O365?

MDM stands for Mobile Device Management and as the name suggests, it helps an organization manage the devices enrolled within their network. It is in-built within the Office 365 platform

What is MDM enrollment?

Enrolling devices in MDM Intune helps the organization manage the devices that are in their premise.

Can MDM track browsing history?

No. MDM cannot track browsing history but it surely can restrict certain apps and browsers.

What can Intune MDM see?

When your organization enrolls a company device under Intune MDM, they cannot see your personal information or your emails, texts, pictures, files, search history, passwords etc.
However, what they can see is your device number, the model, device IMEI, App inventory, App names etc.

Is Intune free with Office 365?

Intune is a paid subscription. It is not included in the Office 365 subscriptions and M365 Basic and Standard Subscriptions but it is available in M365 Business Premium and its Enterprise, Education and EMS range of licenses.

Upcoming

If you want to know how you can install Line of Business Apps using Intune, then make sure you read this blog right here, where we show you a step-by-step procedure of how you can do the same.

Apart from that, we keep uploading technology-related blogs every week, keep an eye out on our blog section.