Infrassist’s Network Operations Center Services
We provide 24×7 Network Operations Center (NOC) support to our MSPs clients. Having technical expertise across various platforms and tools helps us serve their clients better. Our certified engineers are equipped to optimize the functionality of your RMM platforms so that you can focus on expanding your business.
24x7 NOC support (business hours and after-hours support services)
L1-L3 network support services
Our NOC team provides cost-effective, proactive solutions that help an MSP serve their clients in an agile & effective manner
NOC Services by Infrassist help an MSP get an edge over their competitors by:
Helping them be proactive without burning a hole in their pockets
24*7 monitoring & maintenance of Backup/AV/Network & Security Devices/Servers/Workstations/Applications/Databases
Response to all alerts that ensure system health of NOC clients of our MSP partners by keeping patches updated
A seamless coordination between people, technologies, processes enabling quicker response times and prompt actions
Well-defined and executed SLAs
Clear and concise documentation of all necessary reports
Infrassist’s NOC Services Plans
NOC Basic
Monitoring Only
SLA Response Time – 15 mins
Active Issue/ Alerts
- Triage
- Device Health Alerts
- Device Up/ Down Alerts
- Backup Alerts
- AV Alerts
Patch Management
- NA
- NA
Reboots
- Scheduled Reboots
Backup Management
- NA
- NA
- NA
AV Management
- NA
RMM
- NA
- NA
- NA
- NA
- NA
NOC Advanced
Monitoring, Troubleshooting and Fixing
SLA First Response – 30 mins
Active Issue/ Alerts
- Triage
- Device Health Alerts
- Device Up/ Down Alerts
- Backup Alerts
- AV Alerts
Patch Management
- Maintain patching ratio over 80%
- Manual patching for failed patches
Reboots
- Scheduled Reboots
Backup Management
- Monitoring Backups
- Fix filed Backups
- Periodic backup restore check
AV Management
- Ensure AV is enabled and up-to-date
RMM
- Onboarding Configuration
- Periodic Audit
- Integration- PSA, Backup, AV, Ticketing System
- Automation via Scripting
- Scheduled Reboots
Platforms We Support
To get our 24×7 vigilant eyes on your NOC
