Continuum, acquired by ConnectWise company is now called ConnectWise Command. It has technologies and integrated services spanning security, backup and monitoring. The platform anticipates and tackles MSPs’ next challenges—mostly helps enterprise-grade managed service providers. It helps the IT support teams monitor, troubleshoot and manage all devices in the network.
While we were working on ConnectWise Automate, we found that RMM patches were not getting updated automatically, you always had to manually update these in the CTR type of installations.
Now to resolve this,
Go to: ConnectWise Command > Patching > Legacy Patching > Patch Policies: MS Office Support
Patching Support for Microsoft Office
When you set your patch policies, the configuration of security and critical updates for M365 is recommended.
Because the RMM agent relies on Microsoft Updates which are made available via a Windows Update.
MSI is the legacy installation method for Microsoft Office products.
This type of installation use the Standard Windows Update Method:
Click-to-Run is a fairly new type of installation method. This is the technology used to install Office 365 subscriptions as well as most versions of Office 2013 and newer.
It is a new way to deliver and update Microsoft Office to broadband customers. Click-to-Run (CTR) uses Microsoft virtualization and streaming technologies; it does not receive updates via Windows Updates (Microsoft Updates).
To update the Click-To-Run Office version, Microsoft includes Update Options in the Microsoft Applications itself.
Therefore, Click-to-Run Office versions do not support patching through Continuum patch policies.
The simplest method for determining the installation type is to verify if the program contains an Office Updates section. To identify that, is simple:
For Click-to-Run installations, patching is not supported through patch policy. You must ensure automatic updates are enabled in Office:
Note: Updates are handled automatically with Enable Updates selected, but users may occasionally see a confirmation prompt before updates are applied.
Below is a breakdown of patch policy support by Office version, installation method, and license type.
|MS Office Version||Installation Type||License Type||Patch Policy-Supported|
“C:Program FilesCommon Filesmicrosoft sharedClickToRunOfficeC2RClient.exe” /update user
This should trigger the Update GUI.
You can also run this silently by adding displaylevel=false forceappshutdown=true:
“C:Program FilesCommon Filesmicrosoft sharedClickToRunOfficeC2RClient.exe” /update user displaylevel=false forceappshutdown=true
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