RMM investment

Are you making the most of your RMM investment?

managing ticket

Is your team too busy managing the redundant ticket noise?

patch updates

Are you missing out on critical alerts or failing to do regular patch updates?

power of automation

Have you harnessed the power of automation to fine-tune your RMM?

RMM Admin

Achieve Full RMM Functionality!

We Administer, Manage, and Maintain your RMM

Drawing from the audits performed by Infrassist, over 90% of the MSPs fail in utilizing the full potential of their RMM platforms.

An RMM platform holds the key to ensure operational maturity and enhanced service delivery for MSPs. That’s why RMM administration is a strategic task for MSP businesses which cannot be overlooked.

Infrassist has a team of certified RMM experts who take the reins of RMM administration on your behalf. We empower MSPs to improve the performance efficiency of their RMM platform by leveraging our proven processes and optimisation practices.

Outsourcing RMM administration to Infrassist enables MSPs to lay the foundation for true scalability with expert administration, custom integrations, best practices implementation, standardization, and script automation.

While your in-house team focuses on critical initiatives, our skilled engineers will leverage their extensive experience across various RMM platforms to fine-tune your RMM for maximum output and optimal functionality. From RMM migration to management, we have got you covered with full-scale RMM solutions.

Our Approach to RMM Administration

Review Configuration & Implementing Best Practices

Ensure optimal RMM utilization as we configure it to leverage its full potential and adhere to industry best practices.

Alert Noise Reduction

Streamline your operations by reviewing and refining alerts settings to reduce redundant and false positive alerts. Set alert templates to monitor previously unmonitored devices and configure email notifications for timely resolution.

Automation for Efficiency

Implementing automation with curated or built-in scripts for enhanced proactivity and efficiency, enabling self-healing mechanisms wherever possible.

Patch & AV Compliance

Reviewing compliance reports regularly to recommend changes to maintain patch and antivirus compliance over 95%, keeping your clients’ systems secure and up-to-date.

Identify Integration Possibilities

Identify integration possibilities within your tool stack, such as PSA, Backup, and AV solutions to streamline workflows.

Streamline Regular Reporting

Schedule and deliver branded reports regularly to give a quick overview of the actions taken and the health status, thereby bolstering your clients’ confidence in your service delivery.

RMM Audit

Thorough audit of all the critical checkpoints for precise issue identification and tailoring your RMM workflow.

RMM Remediation

Mitigate potential issues and maintain a seamless workflow. RMM Remediation tailored to meet your business objectives and ensure effective outcomes for your clients

our 360-degree RMM solutions

RMM Admin

Build the foundation for proactivity and scalability through our best practices implementation, standardization, custom integration, and value add automation

RMM Migration

Migrate to the best-fit RMM that helps you ensure business continuity and enables support operations without hindrances.

Infrassist's Virtual RMM Administration Checklist

  • Onboarding New Clients
  • Managing and Configuring alerts
  • Monitoring Device & Network Performance
  • Monitoring System Core Services
  • Patch Management
  • Schedule Reports
  • Manage Integrated Plugins & Solutions
  • Patching and Upgrades for RMM tools
  • Vendor Liaison
  • Create/Customize Client Reports
  • Schedule and Automate Tasks
  • Scripting & Automation

Make the Most of Your RMM Investment!

Partner With Us to Redefine Your RMM Capabilities

We offer comprehensive RMM solutions, covering RMM Audit, Remediation, Administration, and Migration, carefully designed to empower MSPs in ensuring business continuity and seamless workflows.

Touch Base With Us!

    Why Infrassist?

    We're not just another provider, but an extension of your MSP journey. We are because you are – and that’s a fact. Our robust operational acumen, technical prowess, and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular purpose: to propel MSPs to success.

    Why Infrassist?

    BecauseWe Are Exclusively Committed to MSPs

    Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP ascension is not just a goal, but an assured outcome.

    Let’s set you up for Success

    We're Platform Agnostic

    We Work in Your Preferred Tool Stack

    • atera
    • team viewer
    • datto
    • freshdesk
    • kaseya
    • N-ABLE
    • automate
    • command
    • mikrotik
    • PF sense
    • sonicwall
    • sophop
    • fortinet
    • vmware esxi
    • vmware
    • Hyper V
    • nutanix
    • Microsoft intune
    • N-ABLE
    • panda
    • sophop
    • sophos endpoint
    • trend micro
    • WEBROOT
    • barracuda
    • cylance
    • eset
    • carbonite
    • cove
    • Cloud to Cloud Backup
    • veeam
    • acronis
    • altaro
    • arcserve

    Words from Key Decision-Makers

    What our MSP Partners Think of Us

    Testimonials

    Trusted By 150+ MSPs Globally

    We have helped 150+ MSPs in upscaling their business operations. Rest assured, you will be in good company.

    • Client
    • Client
    • interhyve
    • Client
    • actendo
    • Client
    • clixon
    • Client
    • Client
    • Client
    rmm-catalog

    Download our Service Catalog

    Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.

    Explore our Case Studies

    We know our stuff - and we let our results do the talking. Have a look at some of our case studies to see how we've made an impact across a diverse range of Managed IT & Professional Services projects. With our proven expertise, your next success could be right around the corner - whenever you're ready.

    FAQs

    Frequently asked questions

    Got questions? We’ve got answers. Check out our FAQs to find out more about how we can help. And if you still need more info, just give us a shout!

    FAQs

    We believe that consistent RMM administration is essential for keeping your clients’ systems healthy and secure. It helps MSPs bring operational maturity to their routine operations. Our RMM administration is priced at a flat rate and typically serves as an add-on to the NOC operations, enhancing the overall value to a significant extent at a minimal additional cost.

    We are platform agnostic. Our team will use your tool stack, regardless of the vendor. Our engineers are proficient with a wide range of industry leading RMM platforms and are constantly keeping up with the new platforms and functionalities to ensure that we stay on top of it for our MSP partners.

    We monitor your systems regularly for available patches and updates. We test the patches before deploying to ensure they do not disrupt operations in any manner. We schedule patches at an optimal time for minimizing downtime.

    Yes, we do. We evaluate your RMM and customize alerts based on your specific needs. Our aim is to ensure that your RMM operates at its very best, with timely and well-configured alerts. We will thoroughly review all the settings and policies as per the industry best practices to ensure optimum utilization of your RMM investment.