Trends that will dominate Managed Services in 2023!

What is MSP, to begin with?

As a business developer, your offerings should be comparable to your clients’ businesses’ difficulties. Therefore, you should reconsider your messaging and consider the new business climate. Customize the consumer experience; that is a point where Managed Service Providers comes into the picture.

Managed services providers (MSPs) started to appear in the information streams as broadband and service consistency speeds reached a level appropriate for seamlessly enabling remote administration of scattered computer networks as early as the 2000s. Although the hybrid MSP approach can seem to be utterly focused on managed services, the diversity makes sense regarding revenue and resilience.

Suppose Covid-19 has given businesses, especially smaller ones, some hard lessons. In that case, it is necessary to have an actionable plan B, plan C, and plan D. This insight could cause a yearly rise in the proportion of MSPs who identify as hybrids. Even pure-play MSPs are frequently asked to complete non-recurring revenue job types, including product sales, one-time tasks, or consultancy fees.

What is the Purpose of MSP?

A managed service provider (MSP) provides services, including network, application, facilities, and security, through ongoing and routine assistance and active government on the customer location, in the MSP’s data center or 3rd party data center.

Types of Trends of MSP in 2022

  • Outsourcing- The majority of large corporations have concluded that an internal digital transformation team cannot function independently. Keeping up with the constant changes in the digital industry is rather pricey. Additionally, most small firms can only invest to a different extent than more prominent organizations in internal support services. As a result, outsourcing has emerged as the potential primary growth industry for managed service providers (MSPs).
  • Infrastructure-as-a-service– Businesses are now experimenting with new and evolving technologies to improve the effectiveness and result-focus of their daily operations. Adopting those technologies requires not only the appropriate skills but also the financial means to do so, including both terms of the software and the hardware.

    There are instances of infrastructure-as-a-service being offered by modern cloud-managed services providers (IaaS). A computer infrastructure is delivered via the service model and is used to support company activities. In most cases, a managed service provider will supply the necessary hardware, applications, storage, servers, networking equipment, and a data center.

    Businesses would benefit significantly from the IaaS subscription-based billing model’s scalability, affordability, and security.
  • Hyper-converged Infrastructure– At its most basic, a hyper-converged infrastructure comprises virtual processing, virtual networks, and virtual SAB. However, establishing such infrastructure is a difficult task that requires caution and skill. Hyper-converged infrastructure unifies a company’s infrastructure and runs on pre-made commercial services. It integrates computing, networking, and storage to create a unified, ready-to-use platform that enables businesses to grow more quickly in digital transformation.

    A business can establish a hyper-converged infrastructure with a managed service provider (MSP). Their knowledgeable staff can comprehend the company’s present and future requirements and work to develop and implement a unified infrastructure that streamlines business processes.
  • Automation– The adoption of automation is occurring at the same rate as that of outsourcing or cloud computing. Automation is transforming the IT sector by assisting businesses in reducing tedious, repetitive operations like data movement across systems.

    IT teams are becoming more effective thanks to straightforward rule-based automated processes. This frees up staff for other crucial activities while lowering ambiguity and processing times. MSPs with experience in automation may significantly improve business operations within organizations (such as HR, marketing, travel, and finance) and increase revenue.
  • Making the switch to SaaS applications– Managed Service Providers now host complex SaaS applications for their clients, including customer relationship management (CRM) programs, supply chain management software, managed database as a service (DBaaS), and enterprise resource planning (ERP) systems. MSPs have space for vital infrastructure that once resided on end customers’ premises.
  • IoT and Blockchain– Currently, two of the most revolutionary technologies in the IT sector are the Internet of Things and blockchain. Although blockchain is a shared ledger that provides a decentralized and massively scalable framework for IoT devices, systems, and applications, IoT links devices over a system, permitting devices to communicate with one another without human involvement.

    The interaction between two units may be specified, and the condition of these devices can be monitored using blockchain technology. Combining the two provides IoT devices with improved security (addressing one of the main issues with this technique at the moment) and adds much-needed visibility to IoT networks.

    The cost-effectiveness of the technology may be increased by using applications like smart contracts, which are based on blockchain technology and executed when specific criteria are satisfied. These applications can also significantly enhance IoT compliance and significantly improve IoT features. IoT and blockchain-savvy MSPs may assist businesses in implementing these technologies to stay competitive.
  • Enhanced Security– Small enterprises and private citizens are no longer the main targets of cybercrimes; instead, it is now governments and large corporations whose crucial infrastructure is at risk. Additionally, the workforce alternates amongst hybrid and offsite modes, which raises the danger of security threats, hazards, and vulnerabilities. To address the risks and weaknesses, MSPs must reevaluate their cybersecurity solutions.
  • Mergers and acquisitions (M&A) – The only way for an MSP to remain competitive in the MSP market is to either continue spending in emerging technologies and distinguishing themselves or to get involved in the realm of M&A by purchasing another firm or presenting themselves as a target for acquisition.

    Small MSPs are being pushed toward M&A by cybersecurity concerns and a lack of qualified workers. More seasoned MSPs have begun buying businesses that assist them in unifying everything under one roof to offer a holistic service experience.

For IT resellers eager to grow beyond the transactional realm of revenue, profit, and managed services, the Internet of Things has long been hailed as the obvious destination. Several people in the channel still consider its recurring income model to be the industry standard. Additionally, the model is developing quickly to keep up with the complexity.

What is the Future of MSPs? 

Management services and its recurring income model have long been hailed as the ideal starting point for technology resellers wishing to expand beyond the conventional world of hardware sales. It is also a continually evolving model to keep up with the complexity of the modern technology business landscape. In 2022, an MSP ecosystem will exist if you combine the natural development with the past two years of tremendous pandemic turmoil.

Infrastructure-level management and monitoring dominate most of the MSPs’ daily activities. Still, as companies seek to stay competitive, meet shifting customer demands, and foster growth, they are adopting ever-more-advanced business and service strategies.

MSP Strategies that You Can Consider

You are in a position to formulate a thorough marketing strategy if your MSP company has grown and you have a strong clientele. To interact with leads continuously, your plan must be comprehensive and use numerous marketing channels simultaneously. Consult our MSP Sales Beginner’s Guide if you need to become familiar with marketing jargon, like leads, and discover more about marketing channels.

You should take a few fundamental measures to develop a thorough MSP marketing plan, regardless of how you decide to carry out your marketing operations. Utilize devoted personnel whose primary responsibility is marketing to run an internal marketing organization. This strategy will give you excellent control over the company sales agenda, but it will also demand the most significant effort from your business. Regarding the wages given to marketing personnel, it may also be pricey. Hire a marketing company to handle your MSP’s marketing operations. This tactic is simpler to implement and typically costs less than hiring and maintaining a full-time marketing staff. 

However, you will be in less of a position of authority and will only be allowed to carry out the marketing strategies your agency approves. You also risk your marketing firm not having the technical know-how necessary to comprehend your MSP’s work and the demands of its clients. The typical marketer is unfamiliar with network switches or how virtual machines and containers differ.

For example, technical assistance is a crucial component of managed services. Since MSPs offer helpdesk service around-the-clock, you can report issues anytime, even after business hours. Knowing that assistance is available daily, and that downtime can be reduced is comforting. Mobile working is becoming more common. Instead of coming to the office daily, many people work at home or on the road. Workstation as a Service user can access a fully functional desktop from any location and device. Users may access all the required apps and data, securely log in to their work PC, and access it from any location. This is essential to making it possible for people to work from home. Managed Services include technical assistance as a core component. Since MSPs offer helpdesk service around-the-clock, you can report issues anytime, even after business hours. Knowing that assistance is available daily, and that downtime can be reduced is comforting.

Benefits of MSPs

Contracting for the services offers certain operational benefits and lowers costs, including:

  • Offers staff members available at all times for a small fee.
  • Defines the function of IT assistance in a legally enforceable contract.
  • Can cover for lack of internal staff and disasters that occur on-site.
  • Data backup management is an option to prevent data loss.
  • Scalable, putting on additional resources gradually or momentarily.
  • Eliminates the risk that strikes will slow a company down.
  • Eliminates the issue of businesses fighting for a limited number of qualified IT specialists, which raises pay.
  • Ensures that all regions of the world have access to highly qualified personnel.
  • Provides businesses in high-cost areas with access to professionals in lower-paying regions.

Future of MSPs Benefits

Never has there been a greater need for operational resilience across all enterprise features. CIOs strive to adapt to shifting conditions to shape the future of business.

In recent times, digital transformation has permeated every industry. Almost all industries are adopting digital formats to strengthen their market position. Existing business and infrastructure models are now being replaced with new ones, & businesses that have not adopted digitalization will become obsolete. While we continue dealing with the pandemic’s aftermath, business resilience via digital initiatives is the focal point of all decisions.

A growing number of businesses have also effectively implemented the changes by accepting managed service providers, whereas most businesses struggle to do so. And over half of them failed to keep up with the most recent innovations and industry trends. Those who have achieved success must implement innovation within their IT departments.


A new breed of agile MSPs adapts quickly to changing requirements. They specialize in enhancing any existing product or service to catapult a company on its growth trajectory. This includes software, networks, hardware, and staffing requirements. MSPs also provide provisions for enhanced peer-to-peer networking, modern technologies for easy management of large environments, and the automation of administrative tasks and data center operations. 

Why do you need a managed service provider ?

The MSP remotely monitors, updates, and manages the service while reporting on the quality, performance, and availability of the service, thus allowing you to focus on your business’s core objectives. 

How to choose a managed service provider ?

To ascertain success, you can consider the following while choosing a MSP:
> Knows your business and the industry. 
> Fast service and response time
> Alignment with industry best practices
> Proactive methodology
> Experience and necessary skills

What does a managed service provider do ?

The short answer is that we help ensure your systems run smoothly, stay secure and up-to-date, and deal with day-to-day technical issues so that you can remain focused and productive on your core business.

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Infrassist Admin
Infrassist Admin

Infrassist Technologies Pvt. Ltd, established in 2015, is a Master MSP that provides 24x7 professional IT Services to MSPs, globally. We are located in Ahmedabad, India and have a team of experienced engineers who have served 75+ MSPs across 15+ countries. We are an ISO 27001:2013 certified company, hence securing your data is our topmost priority. We provide 24x7 NOC services, Staff Augmentation and Professional services; wherein we provide consultation and carry out the implementation of various Microsoft 365 services.

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