In the past five to ten years, Companies have rapidly adopted more technology as part of their normal business operations, specifically in the past few years. Business practices have been revolutionized because of the Covid-19 pandemic and the “work from home” movement. Supporting increased remote work and new business application software are just two examples of how businesses have adapted to new norms.
Businesses have increasingly looked to Managed Service Providers (MSPs) or Managed IT Services and are predicted to continue to utilize their services in the next decade. Covid increased technological demands on business, and the increasing cost of potential downtime led to more companies enlisting the services of Managed Service Providers.
Suppose you are a business owner who has experienced increased technological demands on your business. In that case, you might wonder if your business can benefit from outsourcing some of your IT needs – and if it is worth the money.
This article will review what types of business benefits from using MSPs and some pros and cons of hiring an MSP. Every business has unique needs and goals, so evaluating whether or not to hire an MSP requires a bit of thought.
Managed Services are typically best for two types of businesses: small to mid-sized companies that may need to be positioned to hire full-time, in-house IT employees or businesses that would benefit from expert assistance on certain IT functions or special projects.
Small businesses often need to be financially qualified to hire IT staff to support their tech needs. If you’re a small business seeing moderate growth, an MSP can be a great solution during the growing stage, as this service is scalable and does not require hiring or training new staff. MSPs offer various services, but often a smaller business without IT staff chooses a holistic package that manages the entire network management for the company.
Other businesses that benefit from an MSP are businesses that have an IT team but need expertise in a specific area or only need a portion of the IT work outsourced to keep operations running smoothly. Whether it’s security, compliance, or support services, MSPs don’t have to handle everything, but they can take on one or two areas of a company’s overall IT workload.
Businesses in every sector can utilize an MSP in some capacity. Some examples of the wide range of industries that rely on MSPs include healthcare organizations for patient communication and data management, hotels and other hospitality businesses for booking systems and Wi-Fi networks, and financial companies for compliance needs and the latest technologies.
The benefits of having an MSP differ for every business as MSPs collaborate with companies to decide what services best support their business goals. Some of the most common benefits include:
Having an MSP allows you to budget for your IT needs rather than paying for support or downtime when something goes wrong. With network monitoring, security support, backup support, or any other service provided by an MSP, you won’t experience the losses companies see so often for tech-related mishaps.
Always having someone to turn to is an invaluable benefit for employees and customers. With an MSP, you’re not asking an employee to come in after hours, and you’re not left to troubleshoot problems independently.
MSPs allow you or your employees to get the latest and greatest technology appropriate for your business needs. MSPs often have working relationships with vendors and are knowledgeable about what might benefit you the most in bolstering business operations.
As discussed earlier, if your business is growing or evolving, but hiring and training IT staff isn’t financially feasible, this can be a huge problem. With an MSP, you can scale up, down, in, or out without gaps in personnel or infrastructure.
While not an exhaustive list, it is one of the definite pros of bringing an MSP.
Every company differs in size and specific operational needs to leadership styles and risk assessment. Based on these differences, there can be drawbacks to using an MSP.
With an MSP, there can be less control as they are not working in the building with you as an employee. Some business owners like the direct oversight of having an internal IT team.
Most MSPs work completely remotely to support your IT needs. If your IT staff works in-house and something goes wrong with the technology, you may be accustomed to having them come right down the hall to troubleshoot the issue. Some companies prefer this type of on-site help when issues arise.
If an MSP company fails or loses an employee who was working with you, this can disrupt the service you have expected. Choosing the right MSP or one with a great track record helps ensure they won’t be going out of business any time soon and increases the likelihood of good, lasting business relationships.
It’s always possible to feel like you’re paying for a service but isn’t getting a ton out of it or feel like you need more from your managed service provider. This can be remedied by only signing on for certain services and ensuring you’re covered for what you need. It’s always a learning process to determine which MSP offers the services that are vital to enhancing your business operations.
Technology is a wonderful thing for all the ways it’s made businesses better and more efficient and the ways it’s supported companies going through an event such as the pandemic. But it’s also the source of many issues and headaches, especially when companies don’t have the support they need.
In this article, we won’t be able to definitively say, “It will cost X dollars a month to hire this MSP, and it will save you X dollars as compared to hiring someone full-time. So, yes, it’s worth it.” But this article does give you some information to consider, such as the types of businesses best served by MSPs, business size, and the pros and cons of using an MSP. Once you factor in your budget and how much you spend on IT needs, you can figure out if it will be worth it for your business.
Our professionals at Infrassist Technology have over seven years of experience providing technical support to businesses over the globe. As technology has evolved and challenged a company’s need for technical support, we have expanded our ability to provide managed IT services to our clients.
If you’re considering hiring a managed service provider, we can discuss what services might work best for you. Call or email us today for a consultation at +91 99250 33425 or firstname.lastname@example.org.