microsoft 365 admin portal

Getting Errors While Creating Contact in Microsoft 365 Admin Portals

If you’re trying to create a new contact in your Microsoft 365 admin portal and encountering errors, you’re not alone. It’s not uncommon for users to run into issues when adding or updating contacts, especially if they’re new to the platform or working with a large volume of data. But don’t worry – with a little bit of knowledge and some troubleshooting techniques, you can resolve these errors and get your contact list up to date. In this article, we’ll explore some of the most common errors that users encounter when creating contacts in Microsoft 365, and provide tips and solutions for getting things back on track. Whether you’re dealing with issues with formatting, permissions, or something else entirely, we’ve got you covered. So, if you’re ready to get your contact list in order and avoid any future headaches, read on!

When I tried to create Contact in the admin portal, it was the error “Exception of type Microsoft.Online.Box.Util.Exceptions.InternalException”.

To resolve this issue, we need to follow the steps mentioned here:

  1. Login to Exchange admin Center as Global Admin via
  2. Select the “Permissions” tab on Exchange Admin Center.
  3. Click on the “Organization Management” tab.

4. You’ll see the Admin Roles assigned on the right menu.

Compare the existing Admin Roles assigned with the list below:

  • Audit Logs                                                                                   
  • Compliance Admin
  • Data Loss Prevention
  • Distribution Groups
  • E-Mail Address Policies
  • Federated Sharing
  • Information Rights Management
  • Journaling
  • Legal Hold
  • Mail Enabled Public Folders
  • Mail Recipient Creation
  • Mail Recipients
  • Mail Tips
  • Mailbox Search Application
  • Message Tracking
  • Migration
  • Move Mailboxes
  • Org Custom Apps
  • Org Marketplace Apps
  • Organization Client Access
  • Organization Configuration
  • Organization Transport Settings
  • Public Folders
  • Recipient Policies
  • Remote and Accepted Domains
  • Reset Password
  • Retention Management
  • Role Management
  • Security Admin
  • Security Group Creation and Membership
  • Security Reader
  • Team Mailboxes
  • Transport Hygiene
  • Transport Rules
  • UM Mailboxes
  • UM Prompts
  • Unified Messaging
  • User Options
  • View-Only Audit Logs
  • View-Only Configuration
  • View-Only Recipients

5. For this specific issue, the role needed that’s missing would be “Mail Recipient Creation”.

6. Once confirmed which roles are missing, double click “Organization Management”.

7. Click the + on “Roles”, locate and highlight the role to select the “add” button

8. Click ok and to finish, click “Save”

9. Sign Out and close Internet Browsers.

10. Reconnect with your tenant using the admin user and try to create a contact in the admin portal.

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