Who Are We?
24*7 Helpdesk For MSPs
Our global white-labeled IT helpdesk support service for MSPs is handled by our certified IT Engineers with and experience of 8+ years. As an MSP, you can expect highly professional IT Support along with round-the-clock Network Monitoring Services.
For all the tasks and calls that take up your time and distract you, leave them to us, and rest assured. Infrassists’ IT HelpDesk Team has 50+ skilled that enable your MSP to enhance your efficiency and save time and costs so that you can focus on your core tasks and we take care of your client's IT support needs.
What We Cover?
And we all agree, there’s nothing like a happy and satisfied customer, right?
A helpdesk engineer is in constant contact with your customers, so they must be proactive, skilled, knowledgeable, and DAMN GOOD if we may say. Client satisfaction is dependent on their performance afterall.
It’s like having an extra engineer working for you but at half the pricing (or even less). Here’s a glimpse to what you can expect from them
- 8×5 Support
- Resolution over Chat and Call
- Constant in-sync with your IT Team
- Ticket Management and Resolution
- Managing RMM Alerts
- Patch Management
- SNMP Monitoring
- Backup checks and troubleshooting
- Weekly and Monthly Reporting
Why Trust Us?
The Benefits of Partnering with Us
Infrassist team is available 24/7 to provide quick and efficient support as and when needed by your cleints.
Expertise
Certified engineers and technical consultants with top-notch expertise to handle all your clients’ IT support needs.
Availability
Round-the-clock service support for all maintenance needs.
Support
Extended support to your customers as an MSP so that your engineers spend more time on ground to push up the bottom line
ISO27001 Certified
We are ISO27001 accredited so you can absolutely rely on us for your clients’ data
Experience
We have worked with 100+ MSPs giving us broad experience in streamlining operations.
Custom Plans
We provide cost-efficient custom plans for your unique needs
Platforms
Our Experience Across Multiple RMM Platforms
Josh Paul
Tecnic Group- Australia
Great Communication and Perfection in Work
Tecnic Group has been working with Infrassist for over 12 months now. We have completed some major projects and tasks together, to me it was about communication and getting the work done correctly and efficiently, something they done so very well. We look forward to working together with Infrassist into the future.
Bren Sambunathan
Virtace Inc. - Canada
They help me stay on the right track
I rely on them profoundly as they keep me up to date and to make sure that I stay on the right track and ahead of the curve.
Pascal Gasser
Ganesh Hosting – Switzerland
All my special requirements were taken care of
Having some special requirements and heavy customization of Linux servers, Infrassist worked as our helping hand during the whole process providing a wall-to-wall support to maintain the efficiency.
Philippe de Groote
Saphico – Belgium
They are our go-to experts
We’ve been working with Infrassist since 2017 and I have to say that their services have transformed the way we do business. They are our ‘Go-To’ experts whenever we run into a difficult issue in Firewalls, Servers or O365s.
Sean Dendle
Cymax – Australia
Their team is responsive, flexible and proactive
We have been working with Infrassist for quite some time and have always found the team to be responsive, flexible, proactive and willing to offer out of the box suggestions. I am comfortable recommending their services and welcome anyone to reach out to me should you have specific questions.
Tom Koll
Network Access Products Inc. - USA
Our client retention has grown YoY
We’ve been working with Infrassist for over 4 years now. We have accomplished some great milestones together with them. Our client retention ratio has grown YoY with the Infrassist Helpdesk team working around the clock with us. We truly recommend Infrassist.
Derek Standley
Adapt IT –UK
We have earned peace of mind and happy Customers
We have partnered with Infrassist for their 24-hour Service Desk and NOC/SOC services to watch over our systems and servers. On the backing of their efficient services and expertise, we have been able to take our business to the next level with an assurance of providing higher service levels to our customers. We have earned peace of mind, happy customers, and a team of technical experts working as our own.
Anton de Jager
Core Networks - South Africa
We are quite pleased with their services and immediate attention
I’ve worked with Infrassist on various occasions and found them to be very helpful and responsive. Their team has helped us with Fortigate, Forti Analyzer and FortiWiFi. We are quite pleased with their services and immediate attention
Jörg Buchheim
ClixOn- Berlin
They are highly professional and provide exceptional service
Infrassist provides some exceptional service, and they are highly professional with their work. The staff is friendly and always happy to help
Adam Brown
Well Connected World- Australia
Well organized and an updated Staff
They are systematic at what they do. Projects are handled with such professionalism, and they have a staff that is well-organized and up to date. Automation of tasks are a boon as it has saved a lot of our engineer’s time. We trust Infrassist and their services
Jose Cruz
JDC Systems -USA
They go the extra mile<
We have been associated with Infrassist for 2 yrs, now. They have the right skills and the right, experienced people. They go the extra mile in providing service and I have personally felt that many times. They are the perfect NOC partner for us
Dustin Puryear
Puryear IT -USA
Quick Response & Remediation<
I don’t have to worry about my customers' networks anymore, Infrassist is always present. Their response times and remediation are quick and their service consistency is top-notch
Chuck Van Duynhoven
EasyIT -USA
We are glad to have associated with them
NOC Services from Infrassist have always been excellent. Updated patches are surely a relief. We are glad to have associated with a partner like them
Adam Forman
Support Wizard - UK
I’m satisfied and happy with the Dedicated Engineer
I wish I would've signed up with Infrassist earlier. We had been looking for a skilled engineer to assist our IT Staff for long but never found one that met our criteria. These guys seemed convincing, and I thought we could give this a try. I must say I’m satisfied and happy with the dedicated engineer and the service that they have provided me.
Daniel WatsonDaniel Watson
Vertech IT Services - NZ
They seamlessly merged into our IT Team
They are the perfect IT Support partners. We’ve got great feedback from our clients and the ticket resolution is also quick- our customers are loving the prompt responses. The team did get onboarded soon and they have seamlessly merged into our Team and the tools we use. Loving the efficiency.
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