Our global helpdesk support service is handled by our certified, IT Engineers. Expect highly professional IT Support along with round the clock Network Monitoring Services.
All the tasks and calls that take up your time and distract you, leave them to us and rest assured.
Infrassists’ IT HelpDesk Team has 50+ skilled and certified engineers that work round the clock to give our customers the best IT Support.
What you get:
Less Frustration,
More peace
A little more time
No support related calls from customers
Peace for you and your customers
Satisfied customers
Get a DEDICATED ENGINEER at offshore pricing!
A helpdesk engineer is in constant contact with your customers, so they must be proactive, skilled, knowledgeable, and DAMN GOOD if we may say. Client satisfaction is dependent on their performance afterall.
And that is why we have the best talent, for you
Infrassist offers 8×5 Helpdesk Support to your end customers.
It’s like having an extra engineer working for you but at half the pricing (or even less). Here’s a glimpse to what you can expect from them:
- 8×5 Support
- Resolution over Chat and Call
- Constant in-sync with your IT Team
- Ticket Management and Resolution
- Managing RMM Alerts
- Patch Management
- SNMP Monitoring
- Backup checks and troubleshooting
- Weekly and Monthly Reporting
Platforms We Support
Need a hand to attend customer concerns regarding NOC or RMM?
They help me stay on the right track
I rely on them profoundly as they keep me up to date and to make sure that I stay on the right track and ahead of the curve.
Our client retention has grown YoY
We’ve been working with Infrassist for over 4 years now. We have accomplished some great milestones together with them. Our client retention ratio has grown YoY with the Infrassist Helpdesk team working around the clock with us. We truly recommend Infrassist.
I’m satisfied and happy with the Dedicated Engineer
I wish I would've signed up with Infrassist earlier. We had been looking for a skilled engineer to assist our IT Staff for long but never found one that met our criteria. These guys seemed convincing, and I thought we could give this a try. I must say I’m satisfied and happy with the dedicated engineer and the service that they have provided me.
We have earned peace of mind and happy Customers
We have partnered with Infrassist for their 24-hour Service Desk and NOC/SOC services to watch over our systems and servers. On the backing of their efficient services and expertise, we have been able to take our business to the next level with an assurance of providing higher service levels to our customers. We have earned peace of mind, happy customers, and a team of technical experts working as our own.
They seamlessly merged into our IT Team
They are the perfect IT Support partners. We’ve got great feedback from our clients and the ticket resolution is also quick- our customers are loving the prompt responses. The team did get onboarded soon and they have seamlessly merged into our Team and the tools we use. Loving the efficiency.
