DEDICATED HELPDESK SUPPORT FOR MSPS
We will be there when your clients need us most, day or night.
Are you short on resources to meet the relentless support demands from clients?
Do you wish to scale operations without compromising on service quality?
Is the resource-intensive burden of resolving tickets beyond the clock overwhelming you?
Are you experiencing a profitability squeeze in the face of these challenges?
Are you short on resources to meet the relentless support demands from clients?
Do you wish to scale operations without compromising on service quality?
Is the resource-intensive burden of resolving tickets beyond the clock overwhelming you?
Are you experiencing a profitability squeeze in the face of these challenges?
Reclaim Strategic Business Growth While Upholding Service Excellence
Service desk is the frontline for customer interactions, it’s at the core of every MSP’s business operations. Cumulating unresolved support tickets or infficient technical assistance can impact the business performance of an MSP. That’s why having the right resources and the required technical proficiency is more than important
At Infrassist, we have made it our mission to transform the way MSPs navigate their day-to-day challenges. Our dedicated white label helpdesk support services are designed to help MSPs in addressing these pain points head on. We deliver scalable, 24/7 helpdesk assistance as an extension of your in-house team, ensuring you can reclaim your strategic prowess and service excellence.
Our certified and expert engineers will adeptly manage all your technical and FCR challenges from start to finish using your PSA/Ticketing system, ensuring your clients’ support needs are met promptly. At Infrassist, we have got you covered with dedicated helpdesk support at all support tiers, taking the major support stress Off your plate.
Tailored Helpdesk Support for MSPs
Just the Resources Your Service Desk Needs
Remote Assistance Over Phone/Email/Chat
Efficiently manage clients’ issues through seamless remote assistance.
Scalable 24/7 Availability
Day or night, we will be available when your clients need us.
Dedicated L1/ L2/ L3 Expertise You Can Trust
Dedicated helpdesk FTEs with differentlevels of support expertise.
Sufficing Your Exact SLAs
Leave it to our experts to meet or exceed your SLA commitments using your native tools/systems.
High FCR Rate
Delight your clients with rapid
response and swift issue resolution.
Ensure Business Continuity
Consistently deliver top-tier support to ensure client satisfaction and business continuity
Our Helpdesk FTE Support Levels
How Will L1 Engineer Help You?
Scope of Work:
- First line support
- Desktop & Application installation support
- Fixing basic RMM alerts
- Backup, MAV checks
- Onboarding / Offoarding users as per SOPs
- Active Directory, O365 User Administration
How Will L2 Engineer Help You?
Scope of Work:
- Advanced Desktop Support
- Managing Escalations
- Server administration
- Firewall Management - Rule creation, SSL-VPN, Site2Site setup, Web filtering setup, etc.
- Server security events related investigation.
How Will L3 Engineer Help You?
Scope of Work:
- Managing escalations
- Advanced server level troubleshooting
- Mail Migration
- Complete Firewall Setup & Configuration
- Hyper-V & VMware Administration
Our Helpdesk FTE Support Levels
How Will L1 Engineer Help You?
Scope of Work:
- First line support
- Desktop & Application installation support
- Fixing basic RMM alerts
- Backup, MAV checks
- Onboarding / Offoarding users as per SOPs
- Active Directory, O365 User Administration
How Will L2 Engineer Help You?
Scope of Work:
- Advanced Desktop Support
- Managing Escalations
- Server administration
- Firewall Management - Rule creation, SSL-VPN, Site2Site setup, Web filtering setup, etc.
- Server security events related investigation.
How Will L3 Engineer Help You?
Scope of Work:
- Managing escalations
- Advanced server level troubleshooting
- Mail Migration
- Complete Firewall Setup & Configuration
- Hyper-V & VMware Administration
Why Infrassist?
We’re not just another provider, but an extension of your MSP journey. We are because you are –
and that’s a fact. Our robust operational acumen, technical prowess,
and unwavering focus on our PROCESSES, PEOPLE, & TECHNOLOGY converge with a singular
purpose: to propel MSPs to success.
Because We Are Exclusively Committed to MSPs
Your SUCCESS is the heartbeat of our approach. Let’s unlock new dimensions of operational
excellence by harmonizing your objectives with our expertise. With Infrassist, your MSP
ascension is not just a goal, but an assured outcome.
Trusted By 100+ MSPs Worldwide
Hear it Directly from Our Global MSP Partners
Dustin Puryear
CEO, Puryear IT
Quick Response & Remediation
Fabris Beaux,
CEO, InterHyve
We’re looking at DOUBLING the help next year
Jose Cruz
CEO, JDC Systems
Seamless Integration and Reliable Support
We Work in Your Preferred Tools Stack
Download Our Catalog
Tap into our extensive service catalog and operational prowess to MASTER high customer support demands and increase profitability.
Do You Need Helpdesk Support For Your MSP?
Do You Need Helpdesk Support For Your MSP?
From The Blog
5 Essential Security Requirements for a Modern Network Operations Center (NOC)
Modern-day businesses inhibit cutting-edge IT technologies to compete with their competitors and cater to their customers'
Read More
Virtual Environment Restoration Best Practices: A Comprehensive Guide with Altaro VM Backup
Data loss and disasters can strike any organization at any time, potentially leading to critical disruptions
Read More
Master Your Productivity: A Comprehensive Guide to Scheduling Recurring Emails in Outlook 365
Microsoft Outlook is the most widely used email tool in the world & is mainly used
Read More