The pandemic disrupted many businesses but also sowed seeds for many, to grow. Even at a time like this, as an MSP, the one thing you cannot afford to risk is- your clients and their network. With the blow to businesses and teams scattered at remote locations, companies wanting to cut their operational costs is natural. But how can an MSP not only reduce costs but also onboard new clients and improve service quality, simultaneously? It may sound too good to be true but the option that enables this is- Outsource NOC Services.
If the right Master MSP and the right resources are found, things can be exceptional for you; all you need is a capable, knowledgeable, skilled team.
Similar to your in-house NOC Team, their sole purpose is to ensure that all your clients’ systems are patched and in a healthy state. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities. The outsourced NOC team should also ensure that all managed AntiViruses are enabled & updated and all Backups are systematic and in order.
Often MSPs can face this question. For some, there’s constant juggling between hiring an in-house resource and outsourcing. But is outsourcing the right option for you? Below are some scenarios which would address your dilemma and provide more clarity.
You should outsource NOC Services if you:
If you’ve narrowed in on “Outsourcing”, the following question in your mind would be “How do I find the right company to outsource to?”. That’s a valid question. You must have shortlisted a few companies, now how to finalize one?
For more general factors that you should consider, you can read this article by business.com
Similar to your in-house NOC Team, an outsourced NOC Team would also not remediate security threats.
But the 24×7 Monitoring and proactiveness of the team can help them notify you of unusual activities if any. Once the team raises an issue, the authorized security team can look into it.
If you are looking for a NOC Partner, look no further. Master MSPs like Infrassist work as your white-labelled NOC Service Providers enabling you to leverage technologies that will help you serve your clients better. Our NOC team provides 24×7 cost-effective, proactive solutions that help MSP serve their clients in an agile & effective manner.
Infrassist has been ISO 27001:2013 Certified for the second consecutive year which highlights that we have all the systems and processes in place to ensure information security of not only us but our clients as well.
To know more about us, our story, our Certifications and read some testimonials, you can click here.
Remote NOC is the ru003cspan data-contrast=u0022autou0022u003eemote management of your client’s IT Network and to check if they are in a healthy state or not. It ensures that all your clients’ systems are patched, backups are updated or not, and ensures network security too. Unpatched systems can often act as potential vulnerabilities by acting as an open backdoor to cyber attackers. No loopholes and open backdoors mean- minimal or no potential vulnerabilities.u003c/spanu003e
When you outsource your IT Network (to MSPs) or your clients’ IT Network to a third-party (to Master MSPs), it is an outsourced Network Operations Center (NOC). Which simply means, you are not monitoring, managing or fixing your IT Network but some third party is.
A NOC Engineer performs three major tasks: Monitoring, Alerting, Troubleshooting and/or fixing alerts.u003cbru003eu003cstrongu003eWhat do they monitor?u003c/strongu003eu003cbru003eThey monitor devices like Laptops, PCs, Tablets and Servers, Workstations etc.u003cbru003e
Well, you may feel important to have an in-house NOC, highly depending on your circumstances but the setup, infrastructure, hiring NOC Engineers who have the right skillset can be challenging. Whereas outsourcing can help you cut costs on Infrastructure and help you minus the hiring stress (if you outsource to the right partner or a partner that fits your needs.)