Update esmc

Here’s how you can quickly update ESMC using the ESET Web console

What is ESMC?

ESMC stands for ESET Security Management Centre – it enables you to centrally manage all ESET products on servers, workstations and mobiles. Using the web console you can manage tasks, deploy ESET Solutions, enforce security policies and respond to issues arising through the remote computers.


To manage remote devices and to update ESMC-

  1. Login to the ERA (ESET Remote Administrator) Portal using a web browser (Google Chrome preferred).
  2. To check if an update is available, or to update the product, go to the help button (question mark) > Update Productupdate section
  3. Once you click on it, you will get an update popup. The popup will suggest and prompt you to take backup of all ESET Certification authorities (CA), Peer certificates and ESMC database.certificates
  4. To take backup of the above certificates, click on the open certification authorities (ca)or click on peer certificates  It will take you to certificate locations respectively where you can export them one by one.


Why take a backup of these certificates on ESMC?

As part of the installation/update process, ESMC needs a peer certificate for agents and a peer certificate authority and a certificate authority (CA). All these certificates are used to authenticate all the ESET Products that have been distributed under your license. For example, you can create a server certificate which will be required for distribution of ESET Server products.

  1. To export the certificate, click on one of the certificates and select “Export Public Key” It will download the certificate automatically. Follow the same steps for all certificates.

For database backup, click this link, which is suggested by ESET support. Or you can click on the OPEN DOCUMENTATION option to direct yourself to this link


Steps to take backup of the database

After taking backup we can go for an update. For that, Click the UPDATE button. An update of your ESMC Server is scheduled – in Client Tasks you can find a new client task that upgrades ESMC components on the computer where ESMC Server is installed. To update other ESMC components on the devices connected to ESMC Server to the latest version, you can trigger the Security Management Center Components Upgrade task directly from the update popup window.



  1. After triggering the task you will lose connectivity of ESMC Console for some time until the ESMC upgrade process is done.
  2. Verify the updated version by going to appwiz.cpl or by login into the ESMC portal again and going to Help> About.
  3. Verify the connectivity after upgrading the ESMC by login into its Portal.
  4. Make sure that ESET Protect Server and Web console version (8.0) must be the same after update (refer given below SS) otherwise, it throws an error.


Some frequently asked questions:

What is ESMC console?

The traditional ERA Console has now been replaced by the ESMC (ESET Security Management Center) Web Console. It is the primary online interface that allows you to virtually administer and manage your clients and network from anywhere.

How do I access ESET management console?

If you are on a local ESMC Server: Open an ESMC-compatible web browser and type https://localhost/era in the address bar and you’ll be able to access the ESMC Web Console.

If your ESMC Server is accessible to outside connections: Open your web browser and type https://%yourservername%/era   Here you need to replace %yourservername% with your actual IP address or name of your web server


Which are the core components in Esmc 7 that must be installed?

For a perfect deployment, we recommend the following core components to be installed:

ESMC Web Console

ESET Management Agent

ESMC Server 


Is ESET Free?

ESET isn’t free but you can get a 30 day full-featured, free trial across all its 3 categories: Essential Protection, Advanced Protection and Ultimate Protection

Can you protect multiple devices using the free trial?

No. You can cover only 1 device during the trial but once you purchase the product, multiple devices can be secured via the ESET product of your choice.

Will ESET work if there is another pre-installed cybersecurity software?

It is best to uninstall any other software in the same category for this to work optimally.




We keep uploading new blogs quite frequently on our website- keep an eye out for those.

Lastly, if you need help with more such IT Solutions, feel free to reach out to us. We’ll be happy to resolve your queries. 


Scan SSL Traffic

Scan SSL Traffic: What you should know and how should you do? 

Most of the traffic passing through your network firewall these days is over SSL (Secure Socket Layer) or HTTPS.  Which means that it is encrypted in nature. And at some point, all IT Admins and MSPs (Managed Service Providers) have come through a question from the client which needs DPI (Deep Packet Inspection) to be implemented to be able to get full visibility of the traffic. This blog will show you, how you can scan your SSL Traffic.

10 min read, 30-60 mins implementation with testing 

Before we go further, let us understand the biggest downside of the scanning and the error most users complain aboutInvalid certificate or red padlock icon in the browser wherein, the browser shows error and needs us to click on either the advanced tab or proceed to unsafe website. This by far is the biggest challenge we face in day-to-day administration.  


red padlock


Where does DPI come into the picture? 

The DPI on any firewall is used for two purposes 

  • To identify apps communicating over SSL  
  • For websites that use HTTPS. 


For Apps that use SSL, the DPI engine on any firewall would subject the traffic to an internal proxy engine. The proxy engine inside the firewall needs to see the traffic in plain text form. Accordingly, it decides whether to allow or drop the connection. Hence, when using the DPI enginetwo tunnels are created – one from the end-user computer to the firewall. Second from the firewall to the actual IP/website. As opposed to a normal connection where there will be end-to-end encryption with only one tunnel.  




The approach with HTTPS websites is no different but there exists another method wherein the traffic can be done away with, without DPI scanning. This is done with the help of the common name on the certificate and DNS request. As we know, every client will request the IP address of the domain name it wants to browse with the DNS server.  

For the DNS approach, you must ensure that all outside DNSs are blocked. The only DNS that an internal user can use to query must be the firewall. 

For the common name approach, when the website responds to the HTTPS request, it sends the certificate information which has the common name (the website to which the certificate was issued). This information can be used to make a decision by the proxy engine to allow or drop the connection. However, the approach in both of the above cases is limited 


Let us see how a common name on the certificate looks like,

common name on ssl certificate


As seen in the screenshot above, the common name on the certificate is *.google.com. This is a good example showing the limitation of the DNS and common name-based approach. The proxy engine knows that the user is trying to browse some google service. However, it remains unknown until traffic is subjected to the Deep Packet Inspection. Similar certificates will be available if the end-user browses Gmail (Web-Email category), Google Drive (Storage category), Hangouts (Chat category), YouTube (Streaming category). 



How to get rid of the SSL certificate errors?

Based on the above examples, a certificate will be needed again for two purposes: 

  • For the firewall management portal including any end-user portal and other service portals 
  • For web proxy


Let’s take the case of the firewall management portal. Since this is presented to the user as a website, the browser checks URL match against the common name on the certificate. Most firewalls will have a self-signed CA (Certificate Authority) on them which will allow you to generate multiple certificates. Since these CAs are self-signed, their certificate chain and Root CA will not be trusted in the browser which results in the red padlock.

You can buy a certificate from any certificate distribution like GoDaddy, Let’s Encrypt, Comodo certificate and many more. But the certificate common name will have to match the URL you are opening in the browser.

For instance, you get a certificate for firewall.companyname.com, the firewall IPs must point to firewall.companyname.com. This can be done with the help of Zone editor on the web host (cPanel, etc.) side and Internal DNS ofirewall DNS for the internal IPs.  


If you use the DPI engine

If you are going to use the DPI engine, the firewall will be signing each website you visit and change the root CA to its root CA (as this is another tunnel between the end-user machine and firewall). To overcome red padlock errors in this stage, you can either trust the firewall root CA in all the browsers or buy a CA ( Authority) certificate.

However, this option is very expensive as getting an authority certificate practically means you can sign any certificate. Every country has its local laws on defining who root CAs can be and it requires much documentation and compliance.  

Concisely, if DPI scanning is a priority, one should be looking at the ways they will push the root CA to be trusted in all the client browsers (domain computers, guests, mobiles, and more). Now, this can be done is by hosting it in a shared place that can be accessed by all devices. 

Finally, thanks for taking the time to read the article. We hope this enlightens you more about how you can scan your SSL traffic. Please share and let us know any other topics/articles you would like to see from our team of experts.