ConnectWise Automate uninstall n-able agent

ConnectWise Automate Control Centre Script to remove Advanced Monitoring (N-able) Agent

This blog will show you a step-by-step process of how a script (linked below) can help you uninstall the Advanced Monitoring N-able agent from all devices in your network.

Below is the command we can use as a batch file extension in script creation, and it will remove (N-able) Advanced Monitoring Agent out of all the devices.

start “C:\Program Files (x86)\Advanced Monitoring Agent\unins000.exe” /silent

 

Step by Step procedure to remove (N-able) Advanced Monitoring Agent

The user first needs to log in to Connectwise Automate > Automation > Script > View script > New > Script.

 

 

Main page: Name: Advanced Monitoring Agent Uninstall

Note: This script will uninstall Advanced Monitoring Agent on the specified computer.

Step 1: Select Function: Resend Software and select Save Step

 

Step 2: Select function: Execute the script and select Save Step

Script type: Batch

Script to Execute: start “C:\Program Files (x86)\Advanced Monitoring Agent\unins000.exe” /silent

Script Parameter: keep blank

Script Credentials: Run as Local Agent

Variable: keep blank

 

 

Step 3: select function: Resend Software and select Save Step

 

Step 4: Select the function: IF Software Installed and select Save Step

App Name: Advanced Monitoring Agent

Label to Jump to or Steps to Skip: !: Success

 

Step 5: Select function: Script Note and select Save Step

Remark : Success

 

Step 6: Select the function: Resend Process List and select Save Step

Step 7: Select the function: Resend Service List and select Save Step

 

Step 8: Select the function: Script Log Message and select Save Step

 

Message: Advanced Monitoring Agent uninstalled successfully.

Select “Save

 

Upcoming: 

We keep uploading new blogs quite frequently on our website- keep an eye out for those.

Lastly, if you need help with more such IT Solutions, feel free to reach out to us. We’ll be happy to resolve your queries. 

ConnectWise Automate- Display C-drive utilization only in Executive Summary Report

Connectwise Automate -Executive Summary Report  

If you’re using ConnectWise Automate RMM, and you want to change display C-drive utilization in the Executive Summary report, read further.  

ConnectWise Automate RMM- formerly known as Labtech, is a popular brand for remote monitoring and management. The tool is said to help eliminate technician inefficiencies, automate IT Services, and much more.   

  

The issue (change format of Workstation Drive Utilization in your Executive Summary Report):  

In the Executive Summary Report generated by ConnectWise Automate, the Workstation drive utilization section displayed unwanted information. As you can see in the image below, the previous report showed Workstation Drive Utilization statistics of C-drives along with information of recovery drives (which was not needed). The 100% Drive Utilization may seem alarming to a viewer at first- which happened in the case of our client. They wanted us to work on this and wanted a solution where only the disk drive utilization of C Drives would show. After all, that was the information that mattered the most.

Disk drive showing all drives

 

Our Solution for ConnectWise Automate C drive Utilization

In order to set this up, these were the steps that we followed: 

  1. In the ConnectWise Automate Dashboard, open Report Center and select Report List on the left. 
  2. Then, select subDriveUsage – which is a subreport used by the Executive Summary report.
  3. Click Edit report > Modify Report (which is at the bottom of the screen) 
  4. Report Designer opens for the subDriveUsage report. Now, select Edit Data Source at the top. 
  5. Here, you can view the Query Editor screen. You will want to add onto the Where SQL field so that it reads: DriveIsInternal = 1 AND Driveletter like ‘C’ 
  6. After this change has been done, click OK in the Query Editor screen.
  7. Now you will want to select Publish to Database at the top so this information can be published for the subDriveUsage report. 
  8. Then, select the Executive Summary report from Report List and select Edit report > Modify Report. 
  9. No further changes need to be made here. Finally, you can select “Publish to Database” and name it according to your preference. Here we have it as “Executive Summary without Recovery drives” with the Add New Report button. 

 

Output:

Disk Drive Utilization

 

Upcoming: 

Lastly, if you need help with more such IT Solutions, feel free to reach out to us. We’ll be happy to resolve your queries. 

connectwise automate rmm

ConnectWise Automate- Change Format of Executive Summary Report  

 

Executive Summary Report 

If you’re using ConnectWise Automate RMM and you want to change the format of the Executive Summary report, read further. 

ConnectWise Automate RMM- formerly known as Labtech is one of the most popular brands out there for remote monitoring and management. The tool is said to help eliminate technician inefficiencies, automate IT Services, and much more.  

 

The issue (change format of Executive Summary Report): 

In the Executive Summary Report generated by ConnectWise Automate, as you can see, two statistics (part of the Patch Compliance Report) are displayed on a new page. The entire report can be a 3-pager report but the 2 points (which can be fit into the page above) are taking the space of an entirely new page.

connectwise automate executive summary former format

Requirement- The customer wanted to view all the data on a single page. 

 

Solution: 

If you contact customer support, they’ll probably give you the following solution:
 

  1. On your ConnectWise Automate Dashboard 
  2. Open your Solution Center and update your Report Center. 
  3. Once that is complete, open your Report Center> Report List 
  4. Select “SubAssetAnalysis” SubReport 
  5. In the pulldown Edit Report bellow, select “Delete Report” 
  6. Click “New Report from Template” > Locate the Executive Summary to generate a new report from Template. 
  7. In the Publish Report to Database popup box, select Replace Existing Report 
  8. Select your Executive Summary report in the Report Name pulldown. 
  9. Click on Publish. 

Once all these steps are completed, exit and re-open your Report List and re-generate your report. It should appear correct. 

 

Our Solution: 

Our team tried implementing that but it didn’t work for us. But it may work for the problem you are facing. If that doesn’t work, like it didn’t for us, you can try our tried and tested method. 

What worked for us was shuffling and setting the SubReport hierarchies 

We shuffled it to the following format: 

  1. Server Drive Utilization 
  2. Workstations Drive Utilization  
  3. Patch Compliance 
  4. Asset Analysis 

As you can see below, you’ll find a reshuffled, re-ordered hierarchy and every data will be present on a single page. 

connectwise automate format of executive summary report single page

 

 

Both these solutions are totally subjective. This solution may work for you or maybe the solution provided earlier might work. 

But if you still don’t find the solution, you can contact us and we’ll be happy to help.  

 

Upcoming: 

If you need help with more such IT Solutions, feel free to reach out to us. We’ll be happy to resolve your queries. 

 

 

ConnectWise Automate- Unable to download custom agents

If you’re using ConnectWise Automate and you are unable to download custom agents in the tool If you get a “Forbidden Error” and the download doesn’t automatically begin, here’s how you can resolve it.

ConnectWise Automate– formerly known as Labtech is one of the most popular brands out there for remote monitoring and management. The tool is said to help eliminate technician inefficiencies, automate IT Services, and much more.  

An Overview: 

Our engineers faced the issue from customers stating that they were unable to download custom agents in the tool. No matter what settings they changed or modified, non-super admin users were simply not able to download anything from the Web Control Center. After having contacted Customer Support and running through trial and error, Infrassist’s engineers were able to find a solution. To know what the issue was and how our experts resolved it, read further. 

 

The issue (ConnectWise Automate- unable to download custom agent): 

Non-Super Admins are unable to download Custom Agent Installer in Web Control Center when there is no agent existing in the client- Location. 

Solution: 

In the ConnectWise Automate Dashboard, go to System> User > Permissions tab> Effective Permissions> Locations > Show All. Check/tick the “Access” box. 

If the Permission – Location> Show All is unchecked, ConnectWise Automate will not be able to list the Location, when there is no existing Agent in that Client – Location. 

Once this is checked, the user will be able to view the Locations of the clients they have access to. 

location permissions tab

 

Secondly, at the bottom part of the same tab; you’ll find “Ticket Based Security”. If the box is checked, deselect it. The box should remain “unchecked”. 

ticket based security permissions tab

 

Next, go to the Groups and Clients Tab (right beside the Permissions Tab) and in the Group Membership section, make sure “All Agents, All Clients” is included.  

groups and clients

 

After having made the following changes, click on Save.

Now all your users in the RMM tool will be able to download agents.

 

Upcoming: 

The upcoming blog post will be about ConnectWise Automate as well wherein, we discuss how you can change the format of an Executive Summary Report. 

If you need help with more such IT Solutions, feel free to reach out to us. We’ll be happy to resolve your queries.